Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Overall Experience as been Good to Great.

Service Trade is a valuable tool to help manage our business from intake to invoicing.

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak).

The initial rollout was great however as fast as the program was operational, they became crickets. Updates & upgrades have caused unexplained data and functionality loss. Do not trust them. You will lose customers and employees

Mobile interface is acceptable Scheduling visibility is adequate

No follow through from ST Team Very poor integration Data gets 'lost'

Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs.

The dispatch board does not update without refreshing.

Very happy with how ServiceTrade has helped our business.

Ability to set up reoccurring events easily.

The ability to create more information for jobs that have multiple billings through customer previous billings page. Currently, the customers previous billings have a job type but when it comes to repairs, the ability to sort through more details on the customer page without having to click each prior job would be really helpful

There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!

I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.

I like that you can have multiple tabs open for convenience and multi tasking

I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

Wonderful - great product and people!

We appreciate everything about the app as it is extremely useful across all functions and divisions. We have seen significant gains since implementation.

There are minor portions of functionality that I wish was included however, they are 'wish list items' that get included as time passes.

This software allows for ease of customer database management. I like that I can store pictures and comments while doing a survey

I would like to see more features geared towards sales procedures (follow up reminders, call logs, etc.) I would like to be able to port survey pictures to a quote.

Ease of communication between office and mobile technicians

Ease of use, features offered, always improving.

Visibility. Some features could be better viewed with an overview dashboard effect in mind, so there's less clicking from screen to screen.

Would like to have better customer financial reporting. OTher then that Service trade has been a mager upgrade to running our service department.

Service Trade was very easy to install and roll out, its features contain all we need to manage our field, purchase parts and quote and invoice. I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the work.

Financial reporting and profitability by customer. The systems should have more accurate reporting on the financial status of the customer with out having to look in several places. Or assing a contract to every customer.

I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager [sensitive content hidden] has been excellent and he has been an advocate for our business.

Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult.

Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available.

I started working at our family business in January of 2015. I was going to assist the ladies in the office and learn how to do their work, so when they were out sick or on vacation, their work would continue to be completed and they wouldn't be bombarded when they returned to their office. Well, after three months of working three days a week, I took over the management of the office and both ladies left our company. I was shocked at how inefficient the office staff was running the office. Now, thanks to Service Trade, the office is under control. I love the way you can schedule the jobs and make the service recurring, so you don't miss out on the opportunity to service your customer in a timely manner. We add the price to the job so the tech does not have to call us every time he is unsure of the price! This feature has been great for the new techs who haven't learned our pricing structure yet. I do not know how we conducted business before Service Trade, well yes I do....very inefficiently! At first, I was very overwhelmed with the system. The training was full of so much information that my head was spinning! But now after a few mini learning sessions, I consider it easy to use and understand. The quality of the product is the BEST!! So many features are available, that I still don't use all of them. My favorite feature is the connection with Quick Books. The invoices transfer to QB and we just add the invoice number and e-mail it to the customer! No more waiting for the techs to return to the office with hand written invoices for us to enter in QB. We just added the inspection reports to the system, so now we have very nice, clean , easy to read inspection reports from our techs entering the information in the system. Gone are the days of the paper inspection forms that come back to us all dirty, torn and unorganized. The guys at Service Trade are great! Any time I have a problem, it is solved in a timely manner. I've contacted them via the web, e-mail and by phone. They are always willing to assist me with my crazy questions! The money that we paid for Service Trade is worth it! I wouldn't run my office without it. Thanks Service Trade for making my transition to working full time a better experience than it would have been without you!

I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere. It's great!

How easy it is to use. You can use Service Trade for all aspects of a job, from quoting to job management.

I haven't found a way to have site photos appear on every job created for that site.

The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.

The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

ServiceTrade has transformed our business in ways I never imagined possible. We have eliminated 4 independent software systems by using ServiceTrade and streamlined our business to become very efficient. Our Technicians and Office Staff work very well together sharing real-time information through ServiceTrade; eliminating all the friction and slow down that normally occurs in a service business. We have significantly improved the customer experience across the board, they get immediate information sent electronically on the services performed including a detailed report with plenty of photos and deficiency information followed up by a quote for repairs needed within 24 hours, often times the same day. Being streamlined and efficient in all that we do has made for a much happier work force, employees love the software and enjoy the frustration-free and immediate work-flow so they can process their work faster with clear and concise information and pass it along to the customer for quick turnaround. Our customers are happier, the employees are happier and with the significant savings from becoming efficient combined with higher revenue production per tech, our owners are very happy too. The ServiceTrade team also been great to work with, they provide exceptional support with rapid response and worked very well with us through the implementation so that the transition was a very thorough and well planned process. I think it's important to not only thoroughly understand the software and whether it meets or exceeds your needs, but it's equally important to know the team and who will be supporting you so that you have comfort with your decision and know that you're partnering with a company/team that you believe in, that you want to do business with for the long-term and that you know has its customers best business interests in mind. The best way to confirm you've made the right choice is to talk to their customers, doing that really helped me understand how well ServiceTrade performed and that I was entering a solid partnership for my business.

ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it.

This software was created and is organized by people in the service industry. This is huge for me. They think like we do.

When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition.

Is 100 better and more accountable than Datamine, however the inventory feature with PartsLedger is no good.

Easy to use and the fact that the information can be easy download to Excel

The interaction with PartsLedger is terrible.

Overall, the software is great. Our customers love the ServiceLink feature and those that are signed up for the ServicePortal love it.

User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team.

Improved data storage to have the software not slow to a crawl as well as the Tech app could have better functionality in terms of improved search for assigned Jobs and enhancing what is available for a Tech to view.

I pretty much feel like we got a product that was still in Beta testing. We've had issues with porting item lists, and Quickbooks Online that falls short on seamless integration. When I reach out to tech support I have to repeatedly defend and support my complaints until someone believes me and then gets someone to look into it. The interface is not as user friendly as I had believed it was going to be, without some computer language skills the errors are impossible to decipher. We were very excited to get set up with Servicetrade, and for the most part, it is serving our needs and helping us stay organized. Unfortunately a bulk of the services I was keenly interested are reserved for larger companies or a minimum amount of techs; the customer portal and feedback option were very desirable selling features. And even though we bought 4 extra tech accounts that we don't need just to get set up at all, these services still could not be made available.

Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.

Limited capabilities in invoicing, manually have to add sales taxes to each transaction, cannot change or alter item description. Does not always integrate 100% to QBO, failed invoices with no real explanation (maybe 1 in 20 occurrence). For whatever reason email never port into QBO invoices, always have to manually add. Error messages are illegible/not in plain english for easier understanding and trouble shooting.

This platform has helped us in 3 key areas: - Scheduling/Route Planning - Customer/Employee Communication - Accountability At the outset, ServiceTrade is visually appealing and straightforward to navigate. The legwork required in the initial setup is no different from any other platform I have tested - the customer setup, location setup, service setup and job setup are intuitive and ultimately save us time (and money!). The map-based scheduling feature allows us to visualize routes and location proximity - which can be crucial when optimizing tech routes. Our customer and employee communication processes have been vastly improved and are now more efficient. No lost paper 'notes' or phrases like 'I meant to tell you...', 'I forgot to mention that...' - the mobile app with work order features is invaluable in effective job management. With customer communication, ServiceTrade allows us to instantly send a job report with onsite issues, photographs and time spent on property. It also allows us to recall past service issues should the customer need to address them. I would recommend ServiceTrade to any field service business with repeat customers and maintenance agreements.

I've not had a negative experience with this vendor or product.

Speed of information is the key to our business. the faster we have reports and documents, the faster we can respond and take care of the customer.

User friendliness is one of the most important feature of this software. Customer support is very good as well. We run our entire service department through servicetrade.

Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.

ST allows me to perform more work at a faster pace. Scheduling is fast and easy. I’m able to be prepared for the following year using my notes

ST has made me more efficient in my daily routine. It’s very easy to use and I’m not at technologically advanced as others

When I come upon a “Con” my office staff is able to show me the answers

As a Service Company, we use many different aspects of the ServiceTrade system to run our business. I work in the Sales Department, and I can speak best to what it has provided us. The Quoting side has been a huge improvement to what we were doing previously and after 8 months of using ST, we have doubled our overall Quote Closing Percentages and the numbers are improving every month. The folks at ST are always looking to improve the system and will continue to make tweaks to put a better product out there. Great work!

Overall good product. Could use some improvements on the Quoting side - Repairs vs. Inspections and things.

Has glitches. Often times I will enter customer information in and then return to the customer to find it different than I had entered it in originally. Routine Service Schedules seem to be changing and I fear that we may end up not providing service as promised due to a hiccup.