All ThermoGrid Reviews

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Elizabeth

Mechanical or Industrial Engineering, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Excellent Program with Superior Customer Service!!

Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback.

PROS

What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments.

CONS

Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind.

Vendor Response

Elizabeth, Thank you so much for this review! We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more.

Replied August 2020

Charlene

Construction, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Thermogrid Review

TG is the first dispatching system that I have worked with, I am not sure how it compares or what benefit I see. What I appreciate most is that willingness to take feedback and make adjustments.

PROS

payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice. development team is open to suggestions on improving the system

CONS

Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens. We are now having to use a secondary app to complete safety documents and inspections so that they can be signed by technicians for accountability and to meet SECOR standards.Clients can only pay using VISA or Mastercard through the payment link.TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability.calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back.

Reason for choosing ThermoGrid

na

Reasons for switching to ThermoGrid

The switch was made prior to my starting with the company. I believe it is because TG was built by someone who worked in the HVAC industry and built it from that perspective.

Vendor Response

Thank you for your review of ThermoGrid. We're glad to hear that you find our payment integration beneficial, allowing clients, technicians, and admins to complete payment transactions conveniently. Our development team's openness to suggestions is central to our commitment to continuously improve the system. We appreciate your honesty about the challenges you've faced with job documents not being electronically signed and the need for auto-saving. We're actively looking into solutions to enhance this aspect and prevent data loss during transitions. Your observation about using a secondary app for safety documents and inspections is noted. We understand the importance of accountability and compliance with standards, and we're working to address this for a more streamlined process within ThermoGrid. We apologize for any inconvenience caused by the limitation in payment options. Your feedback about wanting to track "downtime" for technician accountability and the change in support line connectivity is important. We're actively considering these aspects for potential enhancements. Thank you for your insights into why you chose ThermoGrid and your observations about its origin in the HVAC industry. We're glad to have you as part of our community. If you have any further insights, questions, or experiences to share, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team

Replied August 2023

Brad

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed December 2018

Lacking features, functionality and support

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

PROS

It was relate easy to port over to it. We were operating in just a few weeks.

CONS

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

Vendor Response

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise. We would be happy to show you everything our system can do.

Replied December 2018

Gary

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Garyw review

Been working with Thermo since day one and the company. It’s been fairly easy to learn and maneuver through when their are no glitches and good service area

PROS

It works great when you have service it is easy to use and learn even if your not a computer tech person

CONS

Drop boxes disappear and are under laying When you go back in calendar two weeks it doesn’t stay there after you exit out of a call

Reasons for switching to ThermoGrid

Lost notes Always loading forever Bad customer service and support

Vendor Response

Hello, Thank you for sharing your review of ThermoGrid, Gary. We're pleased to hear that you find our software effective and easy to use, even if you're not a tech-savvy person. We've worked to ensure usability for all users. We apologize for the challenges you've encountered with drop boxes and calendar behavior. Your feedback was vital in helping us identify areas for improvement, and we have address and rectified all mentioned issues. Thank you for being a long-time user of ThermoGrid. We appreciate your loyalty and your understanding of the occasional hiccups that may arise. Your feedback is valuable as we work toward offering you a better experience. If you have any further insights, questions, or experiences to share, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team

Replied August 2023

Matthew

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Thermogrid

we have the ability to load calculations on the program, do monthly subscription for club agreements, one flat rate for all credit cards including American Express. Most of all you can buy the software out-wright without having to pay a monthly fee.

PROS

The ability to collect payment from the invoice online,

CONS

changing of screens to close out work orders. and there are a little slow to update software.

Reason for choosing ThermoGrid

ThermoGrid made it easier for us to sync with quickbooks almost seamlessly. Receive payment from customers, allow us to do load cal.

Reasons for switching to ThermoGrid

we had problems integrating with quickbooks, hard to collect payment or use the tech app. always being knock off the Grid.

Vendor Response

Matthew, thank you for your review we appreciate your feedback.

Replied August 2020

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2021

A decent software that works well once ALL of your company data is entered CORRECTLY!

There is definitely a higher learning curve for employees to get over. When people are in a rush it is easy to make simple errors and those simple errors slow down the efficiency of our workflow. I'm very happy with the approach the company has taken to customize the platform to fit the needs of our company AND our customers.

PROS

ThermoGRID is perfect for our short-term needs. We love the fact that staff finds it simple to use. However, paying attention to the fine details when data is put into our software library is an ongoing struggle. It is definitely a time-saver for us because it has the capability of carrying out complex tasks and has enabled us to be completely paperless.

CONS

We are still adjusting to the set-up, none at this time.

Reason for choosing ThermoGrid

From the very beginning we received (and still are receiving) excellent customer service. Their support team has been very helpful for our company as we have had to make many shifts, sometimes every month to adapt to the needs of our customers and the direction of the pandemic.

Aaron

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Smooth transition

PROS

The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them. The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple. I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours. Invoicing customers on site electronically is very simple, with a very professional look. Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system. If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

CONS

I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Vendor Response

Aaron, Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals. Ask Heather about the free business and operations evaluation if you both haven't discussed this already. We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.

Replied July 2018

Lance

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Service & Proformance

Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our system. [SENSITIVE CONTENT HIDDEN] has been great spending time with me setting up the company and making sure I understand the reports. [SENSITIVE CONTENT HIDDEN] is always so friendly and helpful and [SENSITIVE CONTENT HIDDEN] has been very helpful with customer communications. Again, very good support.

PROS

The amount of support and response time is second to none. Also very impressed with the customization I have to fit our companies terminology and flow. Implementation went very smooth and we had support the entire time.

CONS

Very layered and takes some time to adjust. The price book not having pricing levels is a bit frustrating but recoverable.

Reasons for switching to ThermoGrid

ThermoGrid handled more of the functions we wanted. From CRM to inventory to reporting. All in one software.

Vendor Response

Thank you for the review Lance. Travis will be reaching out to help you with level pricing.

Replied August 2020

Adam

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Excellent

The program makes it very easy to give clients multiple options when quoting a job without having to spend a lot of time putting together quotes. I can easily attach inspection forms,pictures, and manage my inventory. When we had issues with our catalog they sat down with us and worked through it to ensure we don't have any problems in the field. I highly reccomend thermogrid to anyone who needs and wants and single program to run their day to day operations. It makes my job in the field much easier and helps me stay organized.

PROS

Eliminates our need for other programs. Everything we need from inspection forms to quotes to a finished ticket.

CONS

It does take a little work to learn how to use the system.

Vendor Response

Adam thank you for the review we really appreciate it. I know there is a lot to the system to learn but we will be right here to help you. As you know once you use a new feature it become like riding a bike pretty soon. We will be in contact with your team soon to run through all the new features coming out and schedule training.

Replied September 2019

John

Construction, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2023

Still in the trail phase

PROS

I love the initial abilities of the program. So far the staff has been great. Support has been better than average. We will update the review once we have been using this platform in the field for 2-3 months.

CONS

A slight difference between sales (What you get) and implementation (what it does). This is understandable and has not changed my mind about using TG yet.

Vendor Response

Hello, Thank you for sharing your thoughts on your experience with ThermoGrid. We're glad to hear that you're enjoying the initial abilities of the program and that our staff has been responsive and supportive. Our team is committed to providing excellent support, and we're pleased that you've had a positive experience so far. We appreciate your understanding regarding the slight difference between sales presentations and the actual implementation of the software. We're continuously working to align expectations and provide the best user experience possible. Best regards, ThermoGrid Team

Replied August 2023

Jeremy

2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2019

Not a good experience

Ok software with a lack luster interface. Terrible for presentation. This company is good at sales and terrible at customer service. The coaching & training program they sell is not much more than a knock off of other more refined training. I signed a 1 year agreement for the software and a 3 month agreement for the coaching. After about a month I realized the software was not going to work for me and the unoriginlity of the training. Owner was unwilling to let me out of the agreement and even accused me of stealing his training. He also accused me of wanting out of the agreement because I had decided to use union labor instead of non union labor. Total joke! Feel free to contact me for more information and I will gladly forward an email exchange between the owner and I and his false accusations. Beware of signing a contract. Most do not require one.

PROS

Good ideas and has potential. The web interface is appealing and loads quickly. Has good technician tracking and reporting.

CONS

Customer presentation is not good, the interface is cluttered. Customer service unorganized. Task selection for field techs is not easy to use for multi trade companies. Time clock function for techs is not easy to use and lacks some features such as tracking travel time.

Vendor Response

Jeremy, We are sorry you had a bad experience, we would love to help you anyway we can. Our ultimate goal is to help you achieve all your business goals, this may be with us or may be without us but either way we will do anything we can to help.

Replied April 2019

Christine

Construction, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2022

Would like to be able to get better reports and have ability to add fields to customer info.

PROS

I believe it is good for dispatching but other functions are more difficult to use.

CONS

Not able to create good reports easily or not at all. Customer email is not attached to customer information when creating reports.

Vendor Response

Hello, Thank you for providing your feedback on ThermoGrid. We're glad to hear that you find value in our software's dispatching capabilities. We understand your desire for better reporting functionality and the ability to add fields to customer information. We're actively working on enhancing our reporting capabilities to provide you with the information you need more easily. Regarding the issue you mentioned about customer email not being attached to customer information when creating reports, we apologize for any inconvenience. This feature is available in certain reports and marketing options. please reach out if you wish to discuss this further! We appreciate your candidness and your choice to use ThermoGrid. If you have any further insights, suggestions, or needs, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team

Replied August 2023

Kathleen

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

The best customer service support!

A complete system to help grow my business!

PROS

The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly.

CONS

I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least.

Vendor Response

Kathleen, Thank you for the great review! We really appreciate the feedback and will enjoy providing you the support you need and deserve. If there is anything we can do to help you achieve your business goals, just let us know and we will do anything we can to help. Thanks again for your review.

Replied April 2018

Tony

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Pricing made simple

PROS

Before we had to do our pricing the old way. Look up the price in a book, add labor and margins, then hand write a bid for the customer. This software makes pricing, billing and even scheduling easy.

CONS

It was overwhelming at first but with the training provided by the support group, it was easy to figure out!

Vendor Response

Tony, thank you for sticking with it and learning how ThermoGRID will help you manage your business. Good luck and let us know if there is any way we can support you.

Replied December 2018

Kim

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Dispatching

PROS

I like how easy it is to dispatch my service techs and be sure we’re utilising our time as efficiently as possible.

CONS

Adjusting to the new software was hard but after some training it worked out most of the kinks

Vendor Response

Kim thank you for your positive review! If there are any other items that can be addressed ease you into the program feel free to let us know. We love improving our product and will always find new ways to streamline the business. Thank you again.

Replied December 2018

Dawn

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

THIS SOFTWARE WILL HELP YOU ACHIEVE YOUR GOALS

TOPNOTCH CUSTOMER SERVICE, [SENSITIVE CONTENT HIDDEN] goes OUT OF HER WAY to help you in any way that she can. She is always a phone call away and extremely fast in her response to get your questions answered and get you where you need to be to get the job done. WE LOVE HER!!! [SENSITIVE CONTENT HIDDEN] were also awesome in setting up our company, very tech savvy and went above and beyond to get us set up.

PROS

There are so many features that this software offers we haven't tapped into them all yet, but WOW the dispatching / text messaging / invoicing in the field is OUTSTANDING!

CONS

I don't have anything yet. I will keep you posted.

Reason for choosing ThermoGrid

Thermogrid offers SO MUCH MORE then Service Titan and they couldn't beat the price of Thermogrid.

Vendor Response

Dawn, thank you!! We are very happy to have earn your business and look forward to helping you achieve your business goals with ThermoGRID.

Replied March 2020

Samuel

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Great product for the Construction service industry.

It reduces our paperwork and and helps us put more to the bottom line with a better overall company efficiency.

PROS

The ease of sales and HVA/C load calculating software.

CONS

It still needs some fine tuning of the inventory management on the back side, the front side for the techs is great and easy to use.

Vendor Response

Samuel, thank you for your feedback! We are glad you like the field facing inventory control and since you do I'm confident you'll love the new features coming out for admin inventory control.

Replied December 2018

Michael

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

DXV Reveiw

PROS

Saves us time & $$ by keeping us organzied & w/no system down time

CONS

30 minute wait time for Quick Books Snyc

Vendor Response

Thank you for the positive review! We are always happy to help you with your business needs and goals. Have a very successful year!

Replied November 2019

Gabrielle

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Thermogrid

Overall great experience! A great software to use for HVAC companies for techs and office staff to work as one.

PROS

Thermogrid program can be easily used on tablet.

CONS

Making documents for thermogrid is sometimes difficult.

Vendor Response

Gabrielle, thank you for the review. Let us know if you ever need help making a job document.

Replied August 2020

Shane

Construction, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Company Organizations

PROS

Helps me organize customers and jobs. I am able to quote jobs on the spot. Most of all was [SENSITIVE CONTENT HIDDEN], who helped me on board. He was way above expectations. He worked hard to help me.

CONS

Not sure I have had any yet. Have been using it a few times months. If I have an issue [SENSITIVE CONTENT HIDDEN] is ready to help.me out.

Reason for choosing ThermoGrid

Listened to a podcast about it. Talked to a user. Talked with the Thermogrid team and was very interested.

Vendor Response

Shane, we are glad to see that ThermoGRID is meeting your needs. We will continue to help you any way that we can.

Replied August 2020

Nathan

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

The best support you could ask for!

Time Saving and Communication with techs and Customers.

PROS

The best on boarding experience as well as ease of use for our technicians in the field. You can build tickets or quotes in a few clicks instead of typing everything. It also connects our install team with everyone involved in the job. Communication has most improved using Thermogrid.

Vendor Response

Nathan, Thank you for the positive review! We love working with you business and appreciate all the referrals you have given us. We are here you you to help you achieve all your business goals, let us know if we can do anything to help. Thanks Again

Replied April 2018

Debbie

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Set-Up Review

There is a learning curve to get settled into the software. I've very pleased with the simple straightforward approach taken to customize the platform to work with our company.

PROS

scheduling, parts inventory tracking/management, group text and email campaigns, the ability to go paperless

CONS

Still in the process of set-up, none at this time.

Vendor Response

Debbie, thank you for the positive review. We are looking forward to helping you complete your setup and helping you achieve your goals.

Replied November 2019

Samuel

Construction, 2-10 employees

Used daily for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

It's been great so far.

PROS

The residential equipment sizing tool, and the integration with our Quick books software. Also the fact it will work work for inventory management.

CONS

The setup aspect is going to be a bit of a challenge, we are both a heating and electrical contracting company in market shares in most all area markets. But they seem willing to help us with all the setup necessary.

Rebecca

Verified reviewer

Construction, 11-50 employees

Used monthly for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2021

Please take a hard look.

They did provide extra training but did not fix the issue. They created extra steps. There are no invoice numbers on the original invoices for our commercial customers. We are 80% commercial and they knew this when they signed up.

PROS

We really liked the software when we demoed it. We liked that it had job costing. We liked you could enter model and serial number of units.

CONS

Well there is not a lot of customer support. BEWARE if you have Quick Books Desktop. It is NOT compatible. The company new this and will not let us out of our one year contract. We do not even use this and we pay almost 700 a month. There are no invoice numbers if you are going to bill from the office. This is a residential or in the office software.

Reason for choosing ThermoGrid

Yes. and again. Waiting out the contract. They did not budge. Even though they know the product does not work for us.

Reasons for switching to ThermoGrid

The product we were using did not offer what they were offering. Now we are paying for both.

Keith

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Thanks customer rep for developing this product.

We have been using this product for over two years and we just love it from the technicians to the sales people. Pricing out job profitably and having our team what commissions they will be making is priceless. The support is second to none and the price is right. The DMR keeps us on track as far as what type of calls need to be booked and what training is needed as well.

Vendor Response

Keith, thank you for the feedback. If there is anything we can do to make business easier and more efficient, as you know you can let us know anytime. Thanks again!!

Replied December 2016

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