All ZenMaid Reviews
1-25 of 158 Reviews
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Atama
2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed March 2021
BEST MAID SERVICE SOFFWARE
Tom
Verified reviewer
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Awesome Quality and Time Saving Product
I am so happy with the customer service!! When setting up ZM, one of their experts sat on the phone with me and talked me through every step and options for every step. And their great customer service with chatting. Not only is their bot extremely helpful in suggesting just the right article (their articles aren't wordy and get straight to the point), but I seem to usually get a solution to my chat from a live person within 4 hours. Twice I've had questions where they have dug deep into my account to find the answer. And once digging deep required them to check something in their server. I believe they will stop at nothing to make sure I get the answers I need.
PROSThe ability to schedule recurring clients. The only option they don't offer is monthly on a specific day of the week, but they do offer every 4 weeks.
CONSRegarding the price, this product is PERFECT for smaller maid services. Although I haven't sat down to really figure out how much ZenMaid will cost when my company is much bigger, for now it seems like it will cost more than other options. But I have to say that ZenMaid seems to have so many maid service bases covered that no other platform does.
Reason for choosing ZenMaid
Cost and ease of use are why I chose ZenMaid
Reasons for switching to ZenMaid
I needed a lot more time saving features.
Jasmine
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Must have
Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .
PROSWe love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders
CONSThere are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .
Reason for choosing ZenMaid
Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners !
Reasons for switching to ZenMaid
No auto scheduling and not industry specific
Kirill
Verified reviewer
Program Development, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2024
Lack of Customer Support
We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it.
PROSEasy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using.
CONSCustomer Support is terrible and lacks of some basic functions that should have been implemented.
Reason for choosing ZenMaid
UI and overall process flow in their product
Reasons for switching to ZenMaid
Customizations / Customer Support are up to the par
Tom
Capital Markets, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2019
Excellent for scheduling and communication, has some drawbacks
Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas.
PROSZenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!
CONSAs a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be. Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.
Reason for choosing ZenMaid
It's specific to the cleaning service. Tons of customization options. Pricing.
Reasons for switching to ZenMaid
We needed better/automated communication options than G Suite provides.
Ariel
Individual & Family Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Co-Owner
We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business. We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments. We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.!
PROSGosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner.
CONSThe thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease.
Reason for choosing ZenMaid
ZenMaid's layout and navigation is so much easier/smooth and less overwhelming.
Reasons for switching to ZenMaid
ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group.
Maxine
Individual & Family Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Zenmaid has given us our evenings back!!
The automated daily reminders save us so much time as we were sending these separately to each customer in the evenings. We were also using an older system that we were only able to use on one computer which was frustrating and Zenmaid has allowed us to access the schedule on any computer. We have been able to take a family trip of 5 days in another state and the business was still functioning while we were away because of Zenmaid. It has been a life changer!
CONSI don't really have anything that I don't like. The nice thing about Zenmaid is that it is constantly being updated and the users are being heard when giving feedback on what could work better.
Reasons for switching to ZenMaid
The old system was very outdated and we could only use it on one computer. We love the format of Zenmaid and it is super easy to use and learn. The customer service has been great and the facebook page is a fantastic source of information with like minded cleaning business owners. A lot has changed in our business and personal lives BECAUSE of Zenmaid.
Atama
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
BEST MAID SERVICE SOFFWARE
I love it! My company have significently saw a difference in the quality of online booking threw our forms.
PROSAs maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??
CONSI do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.
Reason for choosing ZenMaid
Better ease of use for industry specific needs
Reasons for switching to ZenMaid
I love HCP however, it served us when we needed it. We have grown to need more on the maid service platform. With every upgrade we had to pay for the features and Zenmaid has it built out for us already with out the large ticket price.
Vendor Response
Thanks for the awesome review Atama! :-)
Replied March 2021
Elizabeth
Individual & Family Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Wow.
The software has solved my issues with the back end of the office and having to have so many programs to do the everyday things, ZenMaid has save me time and money. And can't forget to mention the booking software has added so many new clients to my business.
PROSThe software so easy to use. Their training videos and all the information provided is wonderful to get through the learning curve of a new software when your busy. The look of everything is beautiful. And the booking form has brought tons of business.
CONSNothing. Things are always being updated and Improved. And the fact that you guys want to hear from the user and our input, our suggestions is priceless.
Reason for choosing ZenMaid
Your the best and you are for the Cleaning Services.
Reasons for switching to ZenMaid
I tried you guys out on a free trial, instantly fell in love with the software and never looked back.
Vendor Response
Thanks Liz! I hope we can add some of the features you requested via FB here soon :-)
Replied February 2021
Thomas & Katie
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
We Love ZenMaid!
We are able to schedule, send out quotes, do payroll, and communicate with our customers more efficiently than ever before.
PROSWe love the fact that ZenMaid is so in tune with the needs of its users. They are constantly making improvements and working to make this the best maid service software on the market. We love how easy it is to use and the incredible support we get from their team.
CONSWe don’t really have any complaints. We understand that this company is always updating their softwares capability, and functionality, to address the needs of its users.
Reasons for switching to ZenMaid
We switched because of the time it saved us to do payroll and the software being designed specifically for maid service owners.
Sharleen
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Satisfaction of Zenmaid
It helps with employee tracking, scheduling and payroll
CONSI would like to add a different estimate - more detailed
Reason for choosing ZenMaid
I liked the name, the price was right and the customer service was helpful.
Cheyenne
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best Software for a House Cleaning Service Owner
The online booking platform has great customization. The app for employees makes scheduling a breeze. The entire software makes my company look more professional from a clients perspective due to online booking, automated texts and emails and invoicing.
CONSThis is a new software so they are working on the kinks. The team is very responsive and helpful when there is an issue.
Reason for choosing ZenMaid
The were more features in ZenMaid from the administrative side. The is a great ZenMaid app for employees when they are on a job. The platform is made for my company.
Reasons for switching to ZenMaid
Square is not set up for service businesses. I was not able to customize the platform to suit my company’s needs.
Michelle
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2019
Zenmaid Review 11 months use
The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically
PROSI like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options
CONSI hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!
Reasons for switching to ZenMaid
our owner attended a conference and ZenMaid was there
Vendor Response
Thanks for the review, Michelle - please contact support@zenmaid.com if you continue to struggle with anything in the system :-) For anyone else reading - here's what the owner of Above the Line Cleaning (Michelle's company) sent our support this morning (11/10/2019): "We're good! Trying to grow obviously; booked a record breaking FIVE new clients today, which is literally record breaking as we may go a month to do that...finally have a good team and the last two months have been prosperous. Saving up to step up marketing. Feels like a helluva a lot longer than a year but I am SOOOO grateful to you, Courtney, and Maria. Literally lifesaving :-) :-) :-) "
Replied November 2019
Seth
Consumer Services
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2015
SIMPLY BRILLIANT!! AMAZING PRODUCTIVITY BOOSTER!
We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.
CONSI have tried over 5 different software systems for the past 3 years as we have been growing. NONE of them do what this does for our company. You cannot beat this system if you own a residential or commercial cleaning company-or any service related business for that matter. We are so happy to have found one system that does it all, and so easy to use.
Michelle
Hospitality, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Not recommend. No real customer service and they charge yor credit card the wrong amounts
Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software
PROSThere was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried
CONS- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE
Reasons for switching to ZenMaid
I believed their marketing material that this software was superior- it is NOT and more expensive
Vendor Response
Nothing about this review has to do with ZenMAID Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company Here's the screenshot that Michelle herself sent us when she got charged. https://pasteboard.co/B0ozuQ7dPf68.png Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-(
Replied February 2023
Marci
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2022
Almost Zen
I wish customer service was more accessible.
PROSFor a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations.
CONSIt can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening.
Reason for choosing ZenMaid
Pricing & ease of immediate use.
Seth
Verified reviewer
Hospitality
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed September 2015
AMAZING! HUGE PRODUCTIVITY BOOSTER!!
We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.
PROSEverything about this system has been a dream come true for our business
CONSNone noted so far. The system is what we had been searching for the past 5 years in business!
Vendor Response
Thanks Seth, much appreciated!
Replied September 2015
Candice
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2018
meh
its colorful and easy to learn, the app is getting better, its cost effective, lots of good features
CONSits been rather glitchy after the last update, its difficult to reach customer service when issues arise
Vendor Response
Thank you so much for your feedback Candice! We are glad you enjoy how colorful it is as well as all the features. We wanted to create a user friendly experience that also had the ability to brighten your mood at first glance ;-) As far as the glitches go, that's definitely something we are aware of and are working on it daily. Our customer support team is available in 3-4 time zones on any given day and is usually able to respond within a couple of hours during the week and in less than 24 hours on the weekends. We will be adding even more coverage as we grow but are currently focused on developing even more of those good features you mentioned as well as addressing the bugs so that all our customers have an overall Zen experience. Thanks again for your thoughts and keep the feedback coming so we can continue to improve our product and overall customer experience!
Replied September 2018
Andrew
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
We have used ZenMaid for years.
The best. Customer service is excellent and gets back to you in a timely manner all the time.
PROSIt allowed us to use it as we grew. It’s easy to navigate.
CONSNot keeping track ( in the calendar) of past appointments for the employees that have left.
Reason for choosing ZenMaid
Endorsement. From a residential cleaning coach, and expert in the house cleaning industry.
Vendor Response
Andrew, Thanks for taking the time to write this! We value our partnership with you and your company. Thanks again!
Replied January 2024
Keli
Environmental Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great Software
I love the automatic appointment reminders and follow-up surveys that are delivered with ease to our clients. Clocking in and out is a breeze for my staff. My business is running much more smoothly with ZenMaid!
PROSZenMaid software allows me to run my business more efficiently, precisely, and easily. I appreciate all of the customer service care and the implementation of new ideas from customer suggestions.
CONSSome processes could be made more simplified. Would like to see mileage tracker.
Reason for choosing ZenMaid
Great reviews and free trial!
Aimee
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Your cleaning company needs this!
ZenMaid saves me hours of work each week and makes scheduling SO much easier. My clients also enjoy the automatic reminders. The company is incredibly supportive when it comes to setting up and using the software.
PROSI really love everything about this software. There are no features that are lacking! They have excellent customer service, and even have a way to request and vote on new features. They are continually improving the functionality based upon the requests of users.
CONSAny features that I felt were lacking have been added based upon user feedback. It really is an excellent product.
Vendor Response
Thanks for the wonderful Aimee :-)
Replied November 2021
Julie
Facilities Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Love the User Interface! So easy to use, easy to train, fast, full of automation!
We switched to Zenmaid from another online platform that was slow and prone to crashing leaving us without our customer data and schedule! We NEVER had that problem with Zenmaid. It is clean and simple and reliable with some very cool automation features that we loved.
PROSI love the email reminders and follow ups that it automatically sends the customer based on their scheduled cleaning! We also love the calendar view that makes it so easy to see who is cleaning which house. It's also easy to change the appointment right on the same screen. No switching from one tab to another to perform a task. It's all possible from the same screen in most cases.
CONSCan't think of anything that ever frustrated us. There may be some features that some businesses would like, but we love the program just the way it is. But we really appreciate how responsive the Zenmaid team is when we have a request for a new feature. They are always improving the product.
Vendor Response
Thanks for the kind words, Julie :-)
Replied June 2016
Heidi
Individual & Family Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Zenmaid as a whole
Excellent.
PROSI love the ease of the software, the features, constant improvements, and customer service!
CONSPayroll has been an ongoing issue and I am beyond frustrated. There is a glitch and it takes me 3x as long and many reviews to get it right each week. Y'all know (I have complained enough I think!) PLEASE fix this. It might be easier for me to go back to pen and paper at this point.
Reason for choosing ZenMaid
Amar!
Vendor Response
Thanks Heidi! Got your email about the payroll issue, will have the team look into your account specifically to see what's up :-)
Replied November 2019
Jessica
Facilities Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
I Love Zenmaids Software
I love the ZenMaids software at first I was really skeptical on using it because of the monthly price but after using the free trail and playing around with it for awhile, I love it. Its very easy to use and even if you get frustrated or don't know how to navigate it; there is a team waiting to help plus videos to guide you. There's a helpful Facebook group, a community, and help/Q&A. There is no other software out there that offers so much and makes it easy to run your business in little to no time at all. Forever a customer! :)
PROSThe software is easy to use. I even integrated it to my website. The part I love the most is the booking form and payroll. I can customize payroll in either percentage or hourly pay and add so much information about the employee just to keep track. The booking form make it easy because I'm not using so much paper per client.
CONSI honestly do not have a lease favorite about this software. This is what I have been looking for and I'm glad I found it. My only suggestion it to make it all in one. With accounting or even integrate it with quick-books and google calendar.
Reason for choosing ZenMaid
I chose ZenMaid because it was suggested to me and it offered a free trial.
Vendor Response
Thanks Jessica :-)
Replied April 2020
Shannon
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Can't Imagine Not Having This Tool
Once I started my business I knew it would be a good idea to implement a CRM tool early on. I chose ZenMaid because it's industry-specific and successful businesses were happy with how it performed. The customer support team helped me get started, and it's been easy to maintain. I honestly can't imagine running this business without this tool - I'm sure it saves hours of scheduling, sending out work orders, time card keeping and sending out appointment reminders.
PROSI love that the user interface is obvious and easy to use. It frees up so much time when it comes to scheduling and sending clients appointment reminders.
CONSI do wish the mobile app had more functionality for my employees, but the nice thing is that the ZenMaid team is always making improvements.
Vendor Response
Thanks Shannon! We're focused on improving the mobile apps for both you and your employees this year :-)
Replied January 2019