EDI integration with hundreds of trading partners and very high volume of transaction processing.

Ability to quickly change from Test to Production servers. Ability to set up custom audit filters specific to our purposes. Integration with SVN repository for project management. Easy to deploy changes to projects.

Current cluster architecture is too touchy and dependent upon services (nodes) being started in the correct order. It takes close to 90 minutes from start to finish to properly bring the environment down and back up again (10 server cluster).

The clarify product is far above the competitors and offers many more features. I have evaluated many similar products and landed on Clarify because of the flexibility of the tool and the expansive feature set. The support and service from Cleo is also excellent. I would strongly recommend this product.

As a user of many versions of the product, the migration path between major revisions can be tedious. I can appreciate the need for this when there are major changes to the software, but to date that has been my only complaint with this software.

The dental transaction sets are complicated, therefore when the new transaction set (7030) comes out we are hoping for a big return on our investment

It does allow us to do what we need with the EDI transactions, also when the next transaction updates come it, it will lessen the work for use. The copy feature does help when setting up like trading partners.

It is a difficult product to get around when you are new to EEI. The Functions keys are not consistent. There are to many different places to get things set up correctly.

Easy communication between us and our trading partners.

All the options. Harmony will do just about everything dealing with communications. It is very flexible with a lot of functionality included by default. A lot of new options and functionality are added regularly.

There are so many options, finding what you want and the best way can be difficult. Support can be slow getting back when you are researching how to do something. New features and options are not communicated well when they are released.

Cleo software allows us to stay connected electronically to our customers.

Our company uses the Cleo / EXTOL EEI software which runs in the IBM i. What we like most about this software is it's reliability. EEI is feature rich and very functional. The support behind this product is phenomenal. We feel like Cleo Services and Support are extensions of our in house technical department ready and willing to help us solve any problem large or small. Thank you Cleo!

VLTrader 's functionality has always been dependable and effective, making it easy to on-board new EDI trading partners. Monitoring activity is also made very easy, and it has useful and clear reporting.

My only concern with the tool has been its limited functionality with posting files across platform boundaries. i.e. Securely coping\appending files between windows and unix while maintaining the integrity of the original contents has been an ongoing desire.

We, at Oshawa Public Urtilitis, use VLTarder EDI to exchange very confidential meter data every day serveral times with government regulatory agency. It is very very important that data are being sent and received on time as per regulatory agency's rules and policy! Cleo VlTrader is so far doing a fantastic job in our end performing this business process. We will be the fail-over Vltrader server soon.

Reliability and effectiveness of this tools.

Could not find one!

This product took the weight of having to watch EDI from 4 plants every day to only having to look at it when a plant calls. Saves a lot of time.

The software is easy to use. Once it is set up, the only reason to worry about it is if the system gets rebooted then you have to make sure you start it back up. Set-up is easy and if there are issues, support is there all the way!

The EDI solution offered by Cleo is much different than any other EDI software I've worked on. It is complex if you are unfamiliar with EDI, but Cleo does a phenomenal job of laying everything out for you to build. No EDI software on the market is easy to use without experience, but Cleo does a great job of making it as easy to use as possible. The fact that fail safes are put in to show you where you go wrong is not only a life saver, but a time saver as well. Face it, when you're talking that much code, it's good to see where you go wrong if you make mistakes. I will say that when you implement Cleo's solution, immerse yourself in it. If there is one thing I regret, it's the fact that I let it sit for 6-7 months before looking at it again, and that really was detrimental. On the positive side though, Cleo tech support is on their game and can guide you through even the toughest scenario. Considering their tech support is top notch, I was able to get caught up to speed after a few phone calls. I would recommend to anyone implementing the Cleo solution to get training as well. It is well worth it. The training course takes you from point A to point B with full immersion. The trainers work with you and will guide you along the way. You can tell they genuinely care about whether or not you understand what you are doing. I felt extremely confident after completing training on the EDI software and understood every aspect of the EDI process. Again, get immersed in the software and stay immersed. You'll be thankful you did.

Cleo EEI is reliable. It just works when it's properly configured. Support staff is generally well informed and trained.

Interface can be clunky. Reporting is lousy. Communication from the company can be poor. I usually come across product upgrades myself rather than through communications from the company

I have a smooth running, error free, mostly automated file transfer process. The reliability makes administration minimal.

I use Cleo VLTrader and it is very easy to use. Very reliable and low maintenance. Once you learn the install and outs of it it runs seemkessly.

There are some scripting features like If, Then logic which would be nice to have. Also, I have a need for complex scheduling which is not fully available.

Report generation is good . Dashboard also good Need more MFT options . Over all satisfied.

Dashboard and partner wise report generation.

We don't have any option to copy the same file to multiple destinations.

Using Cleo for Communications with our EDI vendors that require AS2 communications. Running on AIX and on Windows

very difficult to install and set up on AIX.

We use it for EDI and it works well

Cleo support and communication has been very good. We have had very good results using Extol's EBI 2.6 with TMW as our ERP.

On EBI 2.6, error causes can be hard to decipher and there are some quirks that need to be worked around. We do plan to upgrade to current in the near future.

Each business process is different. some may fit in with the Celo's out of box solution - some may not. Document management is the best that we've used

the management (maybe the way we deployed) is not the easiest

Platform for centralizing or integrations and provide added visibility to our data.

HA / clustering ability. Map any to any. Vendor is interested in our success. The implementation engagement was focused on getting us running on Clarify and VLTrader.

I wish Clarify handled flat files like it does EDI. It is still a great product but requires more work for us to tie our data together for the dashboard.

The ease of use i LOVE that this BOT checks on me daily gives tips along with credit score updates and can explain alll of my expense with simple ease

i find the emjoi and hit me texts on messenger annoying and a bit juvenile

If all of your integrations are straight forward and simple, you will love Cleo Clarify. The help feature does not cover all of the functions of the software, so you either have to spend a lot of time figuring things out on your own, or call support just to find out how to use a function. The support team is very professional, and for the most part they are good at getting your questions or issues resolved quickly. When I've had an issue that needs more than 48 hours to resolve, I have found that I do not get status updates, so my customers cannot get status updates from me.

The ability to silo security to different users and groups grants us the ability to have multiple business units on the instance.

The limited ability to customize the email notifications that are sent on failures/successful transfers.

EEI v6.4, Dashboard and ESX helps monitoring the business process with ease. Knowledge base of functions in the mapper are limited however, Customer Support is THE LEADER in EDI technical support. Response time, assistance, knowledge, patience and support is STELLAR! Each and every one of the staff supporting ESX, Dashboard, ICC.NET and EEI are Ambassadors of THE World Class Leader in Customer Support. Thank you for continuous excellent service. I'm always left with the feeling that I'm a valued customer!

We have been using Cleo for may years, although more recently we have been adding many new kind of connections. Where in the past we mostly had AS2 connection, we have since added FTP and sFTP. Using Cleo to automate a very intensively manual process has freed up much of our time. I find the product totally accurate and has many more capabilities than we are currently using, but wouldn't be surprised if we use more of them in the future. Great product, keep up the good work.

We are using VLTRADER to schedule file transfer where it's needed internally within organization and externally with our other partners via AS2. The installation and setup is straight forward. This product allows flexibility in scripting. We are using Windows version to transfer files across Linux, iSeries, and Windows platforms. Overall, very happy with this product. Mostly importantly, Customer Support is one the best!

Cleo Customer Support knows the program inside and out. No matter who I talk to they are all professionals and know the programs inside and out. when I had trouble with Wal-Mart communication they stayed on top of the issue for me until Wal-Mart was able to fix their system (yes it was walmart issue, not ours, unlike most cases). So Glad that I have Cleo in my corner.

The software offers many features for integration. The software is consistent and support is great.

The java-based platform is a bit clunky and navigation could be better. ESX only offers AS2 integration and not sftp and ftp.

Cleo Clarify has excellent potential as an integration tool. Be sure to account for the extensive training that will be needed to successfully use this product, as it can get very granular. The support provided by Cleo is fantastic, and they are always eager to help resolve any issues.