About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include host controls, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access and content management.

Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. The Enterprise edition offers a dial-in feature, which enables teams to join meetings with...


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Supported Operating System(s):

Web browser (OS agnostic)

10,246 Reviews of Google Workspace

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7,579)

7,579

4 stars

(2,122)

2,122

3 stars

(418)

418

2 stars

(60)

60

1 stars

(67)

67

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10246 results

May 2020

Margarita from American School of Ahmadi

Verified Reviewer

Company Size: 11-50 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

May 2020

The total IT solution for schools!

We use Gsuite for gradebooks, report cards, student information systems, HR forms, office programs, storage of photos and videos and email online 'drive' cloud storage for all our needs.

Pros

Gsuite offers all the tools you need for collaborative document creation from forms, surveys, spreadsheets, slides (powerpoint), cloud storage, calendars, note taking, accounting and reports. The templates available for education have many solutions available from lesson planners, calendars, quiz creation, gradebook, reports and meeting programs. Templates can be shared within the community and you can find templates that other schools use and share if it is not available in the standard set. The organizational email system is way more user friendly than other systems. I have worked with a team to establish Gsuite in two schools as the main system, and we are a Google school and the staff and admin do not need Microsoft office anymore as this system covers alternatives to those program. It auto-saves your work and when working on collaborative documents it is easy to see who has input different items and easily go back and restore previous versions if needed. Easily compatible to connect data to Google sites.

Cons

I wish that all the options that are available for excel exist in the Google Spreadsheets - e.g. being able to select multiple tabs and edit all of them at the same time. As a private international school it is fairly costly with a charge per staff user. Support education in the private sector too - it needs a substantial budget for large schools.

Reasons for Choosing Google Workspace

Far more advanced and latest technology - with collaborative teamwork.

September 2020

Murtaza from Virginia Tech

Company Size: 1,001-5,000 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

September 2020

Better price/storage than any of the competitors!

It's a pretty great product overall, however, the lack of communication from their support team, and more importantly their lack of presence in updating the features towards Linux distributions is disappointing. In spite of that, they are pretty much above every other competing product, when compared to ease of use, and fluidity between moving across projects, and teams.

Pros

The G Suite functionality is perfect for collaborating across different teams. The versioning system is quite intuitive as compared to other archaic methods. One of the most enticing thing about G-Suite is that it provides and end-to-end offering from domains, docs to storage with Google Drive. There are other competing products, but they do not really match the G-Suite with it's tight integration with different operating systems, and more specifically with the Chrome browser, that enables cross-platform support even for Linux distros.

Cons

G Suite docs are great for versioning and creating quick drafts and share ideas, however the docs that include, slides/spreadsheet/text are severely lacking in features that MS Office has, specifically in terms of the flexibility in customizing margins for example, or even basic features in editing complex math/symbols. Additionally, support for Google Drive while great for Windows/OS X operating systems, is non-existent for Linux distros, specifically their Google File Stream offering, which was one of the driving motivation to switch over to the G Suite.

January 2020

Felicia Ann from Education Management

Company Size: 1 employee

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

January 2020

Gsuite

My experience with them started off okay and ended up awful due to the fact that I had paid the price of having a g suite account it didn't matter to them because they disable my account and have not provided any support to me which hurt my business that I was working on very hard to begin and had been advertising and promoting for years alongside with many other advertising websites that I have been doing I had lost a lot of my time and dedication of years that I put into this causing me to still be emotionally damaged still to this day I talked about my account and how much it hurts me daily because I had put so much effort into this so much time and so much work with my Google suite I had also learned through their Google education program I worked with Amazon AWS and completed my certification I worked with Microsoft and I worked with many other agencies that even invested into me as well as support and to have it all lost because of one account really really affected me. I have recovered some of my accounts since this but it hasn't been easy and it's been a huge struggle my experience was awful but yours might be different if you work alone and you live alone and you decide to go with this company and work hard towards something you plan to have I'm sure you'll get there using this product however sometimes if you go through one bad experience it could also ruin everything that you had worked years for

Pros

This product can use more security support for customers, as well as a team of operators on standby to even help with technical support even if you're the administrator of your own account and if somebody steals your code to or a possible error happens for some impossible reason or something who can help you if you're the administer, who can help you to fix this if even them themselves can not provide any help for support of their own product they are selling I have no support because somehow my credit card that was linked to this account just disappeared from my home and this is causing me to not be able to get anywhere support because they want me to verify my credit card that was either stolen from my house or somehow it disappeared into thin air. I do have a statement however and plan to contact them once again but for now I have had too much stress do to this company and have many other important people and I rather spend my time on now . Working on my own has taught me one thing that you really have better relationships with people you have developed with over the years mini good supporters that I have are still right by my side and there's others like she sweet who do not value their customers as they say they do they don't get to know them on a level where they actually know that you are you and that your information is secure and private with them and having them help you along the way.

Cons

I had worked with them and began my business with them up to ten years and they decided to disable my account and failed to give me any explanation to as a y I had my account disabled and their customer support is awful I receive no support at all after even explaining to them that I had paid for my own domain and needed this matter to be taken seriously and immediately due to me being a self-employed business owner

Reasons for Choosing Google Workspace

To begin it started with promoting and advertising but I had others help me in regards to that I was more interested in designing my own product and how to set up a console with Googles support I had been slowly developing my own server for my own network that would be on my own platform I wanted everything my own and I wanted to design my own phone everything custom to what I wanted I was working with a few people who were planning to invest to me to make my product become a reality and we're even supportive every step of the way I had received even setting licenses towards it and much more but since this experience it had stopped me to pursue everything that my whole account was made from to begin with and also it took away many years planning and researching just to aim towards my goal I worked very hard even spent much of my time writing many articles doing lots of research pretty much constantly writing investors to invest in me because I didn't have the opportunity to launch what I wanted to do and in the end it all failed because of Google disabling my account. they say that I have violated some policy but how to explain which policy exactly and after many years I don't understand how I could just do something wrong since I have been with them for many years and had not had any problems now I feel like they really let me down

September 2020

Shiva from Self-Employed

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

G Suite review

Overall G suite is best for any organization and you have to compromise for some of the features such as collaboration tools, Comparing to Skype or Team their hangout isn't great so far. Overall I can proudly recommend this services to anyone with their own research (what they want?).

Pros

Well, A complete google package is suitable for any business. Premium google adds on packages are bonuses. Storage is a very excellent buy for literally anything. There is no need for any special training for employees. Anyone can easily use it. No hassle to train employees. Very organized and fully cloud-based. Gmail, drive, Voice are great development.

Cons

Apart from good features there are few things that people don't like about this product. This is entirely webbased and many of us don't like this. Very average/poor support system comparing to their competitors. Collaboration tools are not great as their competitors offer. Pricing should be even more better.

Reasons for Choosing Google Workspace

Initially we exicited with google services and user-friendly gmail and google drive interface. G Voice was awesome alternative for landline.

October 2020

Vincent from Gradelink

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2020

The Preferred Collaboration and Communication Suite for Small Business

I use GSuite tools every day for my business and my full time job, and as a whole, my experience has been very good. As a web designer, I also help many of my clients set up collaberation and communication tools, including GSuite for Business and GSuite for Education, and more often than not, it's a breeze.

Pros

The feature I like most about GSuite is the range of collaberation and communication tools it offers and its ability to integrate with my everyday web experience. I use Google Docs and Drive to collaberate on web projects. To give a specific example, I use Google docs to put together a sitemap and have my clients make edits to it before placing content on the site. I use GSuite as a way for clients to upload website assets and make them available to me for use on web projects.

Cons

GSuite is not very intuitive when it comes to setting up options on the administrative side. Everytime I want to look for a particular setting, I need to reference the documentation or Google help site to see where the option is - it's never where you would expect it to be. I can tell that the software was developed by programmers, but I believe they might want to add a few more UI/UX people to the team that develops the administrative interface.

Reasons for Choosing Google Workspace

At the time, Microsoft was just putting together their 365 experience, and I wasn't a fan. It's gotten a lot better since then, but I still prefer GSuite over anything from Microsoft because of it's ability to integrate with many other tools that I use in my browser, such as the ability to snc my browsing preferences to any Chrome browser. I pretty much live in the Google world now, so switching isn't really an option.