Broker PRO

RATING:

4.7

(55)

About Broker PRO

BrokerPro is a cloud-based TMS designed for transportation intermediaries dealing in truckload and international transport logistics freight. The load detail module helps users build loads, assign carriers, enter shipment details, email rate confirmations and post loads to load boards. The rate quote module takes prospective load orders from customers and links them with carriers. Users can email requests for bids and fixed price offers from carriers and post the same offer on load boards. The document manager allows users to upload, organize and manage documents associated with loads, customers and carriers. BrokerPro also provides customized truckload capability features, allowing users to enter multiple customers on a single consignment, split loads and stops and c...

Broker PRO Pricing

$25 per additional user, flexible pricing for additional features

Starting price: 

$150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Load and Sales Dashboard

Broker PRO Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Broker PRO

1 - 5 of 55 Reviews

Hayden

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Hands down, the best TMS out there

I love how the Broker PRO software has everything I need, including, the forms, tracking, reports, ease of use, how it makes billing, invoicing, and everything necessary to run a brokerage. It really is everything a Broker needs. I strongly recommend it to anyone in the freight brokerage industry. Also the support is hands down the best. If I have ever had a problem or needed help with anything, they are always there and very helpful. We have been with them for years and aren't going anywhere.

PROS

How comprehensive, customizable, and easy it is to use without compromising quality.

CONS

Can't really think of a single thing that I don't like honestly.

Vendor Response

Thank you Hayden.

Replied January 2019

Gena

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Broker PRO #1 Rated TMS

Broker PRO has played a great role in every aspect of Reliable Logistics Inc and how we now do business. Broker PRO has brought about great changes in how we run our daily operations. To this we are very grateful for our TMS support and everything it offers.

PROS

Reliable Logistics Inc uses Broker PRO daily for all aspects of our business. We love its functionality and user friendliness in every module we use. When searching for a new TMS a little over a year ago, Broker Pro went above and beyond our list of expectations delivering a product that was superior to our older TMS. The support we have with these guys far outweighs any in the business. They take pride in their product enough to answer the phone and assist to troubleshoot any issue at hand promoting great customer satisfaction. Here is a short list of functions we like about the software.Browser basedEasy search function3rd party integrations including QBO, Paya, and MyCarrierPacketsWidgetsLTL Support

CONS

There are no cons to using Broker PRO as your TMS.

Reason for choosing Broker PRO

ITS Dispatch did not meet what we were looking for in a TMS. ITS Dispatch didn't offer multiple customer billing. Also didn't offer a way for us to attach multiple documents to a load when billing (Carrier freight bills, rate confirmations, proof of delivery). For our multi fascinated business, ITS Dispatch couldn't meet our needs.

Reasons for switching to Broker PRO

LOADPlus was very hard to get a hold of tech support. Once a ticket was submitted, it would be hours before our call was returned. TMS was not as user friendly or ease of field search, reporting, and not web based.

Vendor Response

Thank you for the positive review Gina, we appreciate your comments and Reliable Logistics' business. It is a pleasure working with you and your team!

Replied December 2022

Caroline

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

Lots of Promises - Very little follow through

We have been incredibly disappointed in what seemed like such a promising system when we first signed on. If you have plenty of money to spend, this may be the system for you. Otherwise I would highly consider using pen and paper over this.

PROS

When we first signed on with this software and started using it, it was very intuitive and the company was very responsive. Over time, they have made major changes to how the system works and removed features we used with regularity because their IT team (one single guy from what I can tell) decided it wasn't important.

CONS

Their technical support is useless and customer service is non-existent. Unless of course you are willing to pay through the nose for it. The changes they made were done with no warning so we never had an opportunity to make a case to keep features. Their customer service has dropped dramatically. There is one person who responds to system issues, I didn't believe when my team was complaining about the inability to talk to him and his tendency to point fingers at anything other than BrokerPro for being the problem, then I actually got on the phone with him. Unfortunately every complaint I had ever received turned out to be true. Even when the issue is BrokerPro's servers not working. More often than not, when we can actually get some support, it is some sort of work around rather than them actually fixing the issue at hand. They bandaid over issues.

Reason for choosing Broker PRO

Really good salesmen

Reasons for switching to Broker PRO

We were made a lot of promises that this system would solve any and all issues we had with our previous system. Those promises turned out to be untrue.

Vendor Response

Caroline, Thanks for sharing your opinion and helping Infinity Software provide a better TMS. Our goal is to develop and deliver as high-quality a software possible, enabling our users to perform their tasks more efficiently. We will take your review and use it to improve our services. Best wishes as you move on.

Replied March 2022

Gary

Logistics and Supply Chain, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Broker Pro

We have had a positive experience with Broker Pro over the past 14 years, especially since transitioning to the online version. Our satisfaction with the product and support highlights the platform's reliability and robustness. It's clear that Broker Pro has not only met but exceeded our expectations, providing excellent solutions for both TLC and your customers. May our continued journey with Broker Pro be filled with success, seamless experiences, and continued satisfaction. Cheers to another 14 years of prosperous collaboration!

PROS

function, deployment, pricing, support, all superb.

CONS

had some initial issue with QB integrations but support team got those worked out.

Reason for choosing Broker PRO

Value of offering v's competition. Broker Pro is clear winner.

Vendor Response

Thanks for the kind words Gary! We appreciate your business and enjoy working with you and your team!!

Replied December 2023

Katherine

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great TMS Partner for your Brokerage

They are great!

PROS

I love that it pulls all the information over from MCP on the carriers and you can search their equipment type, lanes/states, home states, past loads. They are well priced, no contracts which is great! I love that we can email mass email from within the system. You are able to send customers updates directly from the system. You are able to customize the check calls and status how you like that. You are able to group the load board by dispatcher or sales person. The staff is super friendly and they take your needs seriously. ALSO -- they are integrated with SaferWatch and MCP so it's super great about making sure you are on top of your carrier's status and insurance.

CONS

One thing would be to make it easier to create primary carriers and put the carriers into groups to email. I wish there was a button in the carrier file to assign that carrier to a primary email list.

Reason for choosing Broker PRO

It's details in the loads, connection with an Onboarding and Insurance Monitoring service, pricing, no contract, and the carrier maintenance files, custom-ability of the load manager.

Reasons for switching to Broker PRO

I needed a company that was connected with an Onboarding and Insurance Monitoring service.

Vendor Response

Thank You Katherine. We truly appreciate our relationship with you and your team at Iron Peak Logistics!

Replied March 2021