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Courier Software


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ClearPathGPS logo
 
ClearPathGPS is a fleet management system that specializes in working with small to midsize local fleets in construction, HVAC, electrical, delivery, moving and storage, landscaping, tree service, solar and many others. ClearPathGPS... Read More
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ClearPathGPS is a fleet management system that specializes in working with small to midsize local fleets in construction, HVAC, electrical, delivery, moving and storage, landscaping, tree service, solar and many others. ClearPathGPS... Read More
 
AUTOsist logo
 
AUTOsist is a cloud-based fleet maintenance management solution for businesses of all sizes and types. Key features include maintenance tracking and reminders, inspection checklists, fuel tracking, records management and reporting. AUTOsist... Read More
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AUTOsist is a cloud-based fleet maintenance management solution for businesses of all sizes and types. Key features include maintenance tracking and reminders, inspection checklists, fuel tracking, records management and reporting. AUTOsist... Read More
 
RTA Fleet Management logo
 
RTA Fleet is a hybrid fleet management solution that caters to fleet managers in different organizations helping them manage fleet maintenance operations. It offers a suite of applications including asset management, preventative maintenance,... Read More
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RTA Fleet is a hybrid fleet management solution that caters to fleet managers in different organizations helping them manage fleet maintenance operations. It offers a suite of applications including asset management, preventative maintenance,... Read More
 
WorkWave Route Manager logo
 
WorkWave Route Manager is a cloud-based system. Included in each routeplan are extensive maps, mileage information and cost estimates. Dispatchers can provide drivers with printed, emailed or HTML route links. For those using a cellular-connected... Read More
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WorkWave Route Manager is a cloud-based system. Included in each routeplan are extensive maps, mileage information and cost estimates. Dispatchers can provide drivers with printed, emailed or HTML route links. For those using a cellular-connected... Read More
 
Samsara logo
 
Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business... Read More
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Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business... Read More

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Dossier Fleet Maintenance logo
 
Dossier is a hybrid fleet maintenance solution that helps fleet owners and managers to manage business operations involved in maintaining a fleet. Key features include a central automated dashboard, predictive scheduling and maintenance... Read More
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Dossier is a hybrid fleet maintenance solution that helps fleet owners and managers to manage business operations involved in maintaining a fleet. Key features include a central automated dashboard, predictive scheduling and maintenance... Read More
 
Teletrac logo
 
Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible... Read More
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Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible... Read More
 
Oracle SCM Cloud logo
 
Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows users to... Read More
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Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows users to... Read More
 
BluJay Solutions Transportation Management logo
 
BluJay Solutions’ Transportation Management offers cloud-based procurement, supply chain planning, execution and settlement transportation. Users also have access to BluJay’s Global Trade Network with various connected partners.... Read More
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BluJay Solutions’ Transportation Management offers cloud-based procurement, supply chain planning, execution and settlement transportation. Users also have access to BluJay’s Global Trade Network with various connected partners.... Read More
 
Fleet GPS tracking by High Point GPS logo
 
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More

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Silent Passenger logo
 
Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction,... Read More
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Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction,... Read More
 
StreetEagle logo
 
StreetEagle is part of InSight Mobile Data’s cloud-based suite of mobile resource management tools. It offers dispatch and scheduling, GPS tracking, route planning and compliance tools, and the application is compatible with Android... Read More
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StreetEagle is part of InSight Mobile Data’s cloud-based suite of mobile resource management tools. It offers dispatch and scheduling, GPS tracking, route planning and compliance tools, and the application is compatible with Android... Read More
 
OPT Runner logo
 
OPT Runner is a fleet management system suitable for trucking and transportation businesses of any size. Both on-premise and cloud-based deployments are available. Key features include transport planning, fleet scheduling and vehicle... Read More
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OPT Runner is a fleet management system suitable for trucking and transportation businesses of any size. Both on-premise and cloud-based deployments are available. Key features include transport planning, fleet scheduling and vehicle... Read More
 
GPS Insight logo
 
GPS Insight is a cloud-based fleet tracking solution. It is offered in three editions: Standard targets small fleets of up to 25 vehicles, Pro is for businesses with 26 or more vehicles and Enterprise is for large fleets of more than... Read More
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GPS Insight is a cloud-based fleet tracking solution. It is offered in three editions: Standard targets small fleets of up to 25 vehicles, Pro is for businesses with 26 or more vehicles and Enterprise is for large fleets of more than... Read More
 
Fleetmatics REVEAL logo
 
Fleetmatics REVEAL is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning... Read More
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Fleetmatics REVEAL is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning... Read More

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Telogis logo
 
Telogis Fleet is a cloud-based fleet management solution that helps in job scheduling, status tracking, repair center management and more. The solution allows managers to create a specific group of users and track it while traveling. Telogis... Read More
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Telogis Fleet is a cloud-based fleet management solution that helps in job scheduling, status tracking, repair center management and more. The solution allows managers to create a specific group of users and track it while traveling. Telogis... Read More
 
Route4Me logo
 
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a route... Read More
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Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a route... Read More
 
Titan GPS logo
 
Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
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Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
 
Plug N Track GPS logo
 
Plug N Track GPS is a cloud-based fleet management solution for businesses of all sizes. It caters to companies in the fleet management industry. It offers live fleet tracking, GPS tracking, real-time alerts, driver behaviour management,... Read More
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Plug N Track GPS is a cloud-based fleet management solution for businesses of all sizes. It caters to companies in the fleet management industry. It offers live fleet tracking, GPS tracking, real-time alerts, driver behaviour management,... Read More
 
Verizon Expressfleet logo
 
Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available,... Read More
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Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available,... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: May 18, 2018


Today's courier and parcel delivery businesses must effectively leverage technology to achieve business success. Customers expect to track the status of their packages; drivers expect in-route GPS tracking providing them the quickest way to get from delivery to delivery; and managers need to track and analyze performance data to optimize their operations.

Courier software enables businesses to achieve success by providing excellent customer experiences while optimizing operations to limit setbacks and make more deliveries in a day.

But there are lots of courier software options out there. And not all systems will be a fit for your business. For example, some systems might be heavy on the customer portal and delivery tracking features, which isn't a fit for many courier businesses. Read on to learn about the options out there for your courier software.

In this guide, we'll cover:

What Is Courier Software?
Common Features of Courier Software
What Type of Buyer Are You?
Benefits of Adopting Courier Software
Market Trends to Understand in Courier Software

What Is Courier Software?

Courier software is the backbone of parcel delivery businesses. These systems assist with the delivery of parcels across every stage of the journey. This includes receiving the parcels to ship, loading parcels into the appropriate vehicle(s) for delivery, tracking the vehicles once the delivery is out and completing the delivery within the parameters requested.

Many courier systems provide a wide array of tools and capabilities for managing the entire delivery process as well as delivery fleets. Some courier software systems are specialized for specific stops along the life cycle of a delivery. It's important to do your due diligence when selecting the right software for your business.

Regardless of what you choose, your new courier software should enable you to:

  • Better track delivery vehicles
  • Pinpoint the location of specific parcels
  • Improve the customer experience by achieving delivery times

Common Features of Courier Software

Courier software and other delivery management systems provide users with the tools necessary to manage the key components of a parcel delivery operation. Key features include:

Scheduling and dispatch Schedule one-off and recurring deliveries. Optimize delivery drivers' schedules relative to the location between consecutive delivery locations. House them in a shared calendar so that management can get a snapshot of the business.
Routing Strategically route delivery drivers on the most efficient route for the job at hand and reduce fuel costs in the process.
Mobile communication Connect with drivers in the field throughout the day. Communicate any changes in delivery details.
GPS tracking Track the status of delivery vehicles. Leverage driver location to assign emergency jobs to those located closest. Monitor safe driving practices.
Reporting and analytics Track routes, vehicle usage and other key metrics to optimize workflows, deliveries and other operational processes.
Customer management Leverage valuable customer information to optimize marketing and retention strategies.
Electronic signature Enable drivers to capture customer signatures confirming proof of delivery.
Parcel management Maintain a database of parcels in possession for delivery. Assign barcodes to the items being delivered so they can easily be identified with a barcode scanner.
Customer portal Offer customers the ability to build out a detailed login/landing page where they can schedule and set details for deliveries, check the status on current deliveries, view quotes and pay balances, and look at their request history.

Let's take a closer look at the five must-have features for your new courier software:

Scheduling and dispatch

Scheduling and dispatch capabilities are the backbone of your courier and delivery management system. As you can see in the example below, your scheduling process and tools not only get the delivery on the books—these features enable you to store critical details regarding the customer and the delivery.

Scheduling and dispatch capabilities in courier management software OnTime360

Example of scheduling and dispatch capabilities via OnTime360

Routing

Accurate routing tools help your deliverers get where they need to go as fast as possible. Real-time routing provided directly to drivers' mobile devices is a must-have for your new system.

Mobile routing capability in courier management platform getswift

Example of a mobile routing capability via getswift

Mobile communication

Courier operations must remain agile throughout the day. That's why mobile communication is such a key component of delivery management software. And we're not just talking about calling and texting. The ability to send important information via a shared platform is vital for dispatching deliverers and meeting customer needs.

Mobile communications in courier software platform FleetComplete

Example of mobile communications via FleetComplete

GPS tracking

GPS tracking enables dispatchers see a big picture view of all their assets in the field. This allows them to make smarter decisions in case of emergency deliveries, since they have the exact location of everyone in their fleet.

GPS tracking in courier management platform CTX Software

Example of GPS tracking via CTX Software

Reporting and analytics

Reporting and analytics tools provide the information necessary for back offices to make informed business decision that benefit the operation. This could be on a delivery-by-delivery basis or in terms of a total process or operational change.

Courier reporting and analytics in Onfleet, a courier management software tool

Example of courier reporting and analytics via Onfleet

What Type of Buyer Are You?

There are different considerations to keep in mind when selecting your courier software based on the unique components of your delivery business. Some of these distinctions include:

Small business. These buyers work for small businesses moving beyond manual calendars and paper-based delivery orders. They want to add delivery management capabilities to automate tedious manual processes and remove human error from their operation.

Direct business. These buyers work for delivery organizations that have in-house couriers. They are looking to switch to a new system to achieve greater operational efficiency and stay ahead of the competition.

Contract business. These buyers work for delivery organizations that contract out couriers. They need specialized courier software for contract workers to easily get onboard their system and access delivery requests and other critical information.

Enterprise business. These buyers work for large organizations. They may have multiple fleets of drivers across various areas. The integration of systems and data is most important so that they can have a big picture and drill-down view of the business.

Benefits of Adopting Courier Software

Regardless of which type of buyer you are, the benefits that these system bring your organization are similar across the board. These benefits include:

Increased transparency. Courier reporting tools give operators, deliverers and customers unparalleled transparency into their organization. GPS-enabled dashboards provide operators with an accurate view of the location of deliverers and status of their deliveries. This transparency also applies to customers—who are able to see real-time status of their deliveries—and includes business analytics to give operators what they need to make better informed business decisions.

Newfound organization. Many smaller delivery organizations adopt courier software to replace their previously used and inefficient manual methods. These include manually updating spreadsheets and sharing vital information with couriers via call and text. Courier software will provide newfound organizational benefits that allow manager and everyone else in the organization to spend more time working to improve the business rather than working to keep their heads above water.

Improved customer experiences. By operating more efficiently and enabling accurate transparency into the status of deliveries, courier businesses are able to provide great customer experiences. Many systems also offer customer portals and online scheduling so that repeat customers can save time with their deliveries by drawing on previously stored details.

Market Trends to Understand in Courier Management

Mobile apps. Many courier software systems on the market provide mobile apps for both workers in the field as well as senders and recipients. Leveraging GPS-tracking capabilities enables courier operations as well as package senders and receivers to view real-time updates on the status of deliveries. Customer-enabled apps often support the ability for users to schedule deliveries from the app as well as make payments and change delivery details. Delivery-focused apps offer one centralized place to view detailed information about all their deliveries scheduled for that day.

Internet of things (IoT). The underlying mobility of courier operations makes these businesses a prime candidate for adoption of IoT capabilities. This technology helps connect organizations and gathers valuable data in an organized and effective manner. Data is gathered from mobile devices used by couriers as well as any sensors on the vehicles they use. The data gathered by these IoT capabilities can unlock newfound operational efficiencies for businesses to cut operational costs and better serve customers.

 

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