CRO Software


 

CRO Software is a cloud-based route planning solution that provides routing, invoicing, dispatching and asset tracking. The solution is designed for various sectors such as rentals, construction and demolition, oil and gas, waste and recycling, service and landscaping.

CRO Software offers services such as waste and recycling, bin services, steel recycling and site services. For dispatching, the solution provides features including asset tracking, GPS tracking, inbound scheduling and mapping. Also, functionality for automatic routing enables users to build virtual routes using various route zones.

CRO Software has apps for drivers that provide them with real-time data, shift logs, chat systems and alerts. Automatic billing functionality offers customer pricing, product pricing, asset type pricing and QuickBooks integration. With the help of an invoice processing feature, users can edit, save and send invoices. Also, the solution has a dashboard that allows users to generate reports on transactions and schedules.

CRO Software provides mobile apps for Android as well as iOS. Support is available via online help desk, demos and phone.

 

CRO Software - Calendar
 
  • CRO Software - Calendar
    Calendar
  • CRO Software - Daily truck map
    Daily truck map
  • CRO Software - Route map daily truck list
    Route map daily truck list
  • CRO Software - Open route daily truck list
    Open route daily truck list
  • CRO Software - Customer center
    Customer center
  • CRO Software - Open invoice
    Open invoice
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

13 Reviews of CRO Software

Showing 1-13 of 13

 

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Diane from Bryant's Container Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

It's a Journey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

Pros

One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column.
Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively.
The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.

Cons

The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there.

The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone.

The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula.

The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: August 2018

August 2018

 

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

 

DANIELLE from CRB Environmental and Demolition Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this product is that it's easy to use and you can login anywhere.

Cons

I really don't have anything that I least like about this software.


Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: August 2018

August 2018

 

Thank you so much Danielle for the great review, we truly appreciate it. We are always here for you if you need anything at all!

 

JEFF from 220-JUNK LTD.

July 2018

July 2018

Cro has made our business much easier and faster to manage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to schedule and track jobs and the drivers love the app for its GPS, how the jobs are displayed and tracked, and the ease for putting in landfill weights.

Cons

A few minor wrinkles that are not even worth mentioning and I'm sure that once we have time to be properly trained that those wrinkles will disappear. We implemented the software during our busy season so that is why we have not had time for full training on CRO. With that being said CRO is very easy to learn and use even with basic training. Great job on developing this software!

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: August 2018

August 2018

 

Hello Jeff, Thank you very much the review. Please let us know any time at all if you have any questions or requests for modification of the software to better meet your requirements. Thank you again,

 

Kim from National Salavge

July 2018

July 2018

overall Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much better organization of our bins.

Pros

-Works well for organizing bin pick ups with our drivers and managing of our bins.
- Inputting bin pick ups and adding new customers is fast and efficient.

Cons

- mysteriously duplicates bins
- Drivers sometimes have a hard time running the app on there iPad.

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: July 2018

July 2018

 

Hello Kim, Thank you very much for the review. We would like to connect with you to see just what you mean when you say duplicates? Also, have your Drivers had time to watch the training video for the mobile app, that can really help out as well. We will reach out to you guys right away as we just saw this review. Thanks again,

 

Robert from Ashut Engineers LtD

June 2018

June 2018

A great software that helps and aids in waste management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps manage the waste management process in our company

Pros

The pricing formula is fair and friendly
The software is supported by the various leading platforms such as Windows etc

Cons

The developer should consider introducing the billing features to aid in processing of dispatch of many waste truck hauliers

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: July 2018

July 2018

 

Thank you very much for the review Robert. Cro Software does have full invoicing built in including recurring invoice set up. We would love to connect and go over the billing training with you anytime. Also we have billing training videos in the Support and Training Portal. Thanks again,

 

Martin from Rob Breeding Roll Off
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Cro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping Track of inventory

Pros

I love Cro software as far as keeping track of our inventory. We use it daily to keep track of our dumpsters.

Cons

Can not use the billing because I does not map the income to specific people or job locations. All money income is going into one pot labeled Cro income. In our business we need to be able to separate the funds so we can distinguish who paid what and who owes what.

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: April 2018

April 2018

 

Hey Martin, thank you so much for the review. I will have Support reach out to you ASAP to discuss the Quick Books Online integration. There must be some confusion as the Cro Income Account is just a landing spot for all new Products when first created in QBO since Cro does not know yet what income accounts you want each new Product applied to. Simply open your QBO Account and go to your Products area find the ones that Cro created and map them to any income account you choose. Thanks, and give support a call anytime you have any questions at all.

 

Kenlyn from Performance Waste Management

April 2018

April 2018

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I find the Software to be a great dispatching tool. The drivers and dispatchers find it to be very user friendly.

Cons

I wish the software had more options for customer set ups, billing and reporting. It would also be nice to have more options when recording payments and storing credit card numbers in the system.

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: April 2018

April 2018

 

Hello Kenlyn, thank you for the review. We are currently working on Billing System upgrades for payment management etc. We would love to get your ideas on how we can improve the Customer setup process in Cro. Thanks again,

 

Phil from Bulldog Disposal Service, Inc.

March 2018

March 2018

We discovered CRO at the Waste Expo and have never looked back. We are very happy with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.

Cons

I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point.

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: March 2018

March 2018

 

Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.

 

Joanne from Ideal Refuse Removal & Roll Off Service
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Amazing, user-friendly software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to state. Top 5: Asset tracking and inventory, tracking trucks (whereabouts & speed), ease of billing, route efficiency, time stamped jobs.

Pros

Cro has so many Pros! Customer service is excellent and the software features/functions make the work place efficient. Software is simple and streamline making it super user-friendly for both drivers and dispatch.

Cons

Not much that I don't like. The only thing I wish Cro offered would be a mobile friendly dispatch page. They are constantly making updates and improvements, so maybe this will be down the road!

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: March 2018

March 2018

 

Thank you Joanne, as always it is a pleasure to work with you all at Ideal Refuse. Yes we are working on a mobile dispatch option, however in the meantime we do offer Driver Dispatching that will cover all your needs. Give us a call and we can discuss. Thanks again for the great review!

 

Juniper from ABC Hauling

March 2018

March 2018

We love it! We use it in our office and each of our drivers has the Cro App on his phone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cro is very, very easy to learn. The ability to see where all our inventory and drivers are at anytime of the day is really great! The customer service is always there for help and explanations of how or why the features work the way they do. They are very open to suggestions on what the customer needs to make the program work best for them...Really great program and customer support!

Cons

The billing section didn't work well for us at the time, but with their new program updates we hope to use it soon.

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: March 2018

March 2018

 

Thank you Juniper, we really appreciate the great review. We love working with you guys and hope to continue taking care of all your software needs for many years to come. We do offer full integration to Quick Books Desktop now as well, we would love to schedule a time to get you all set up. Thanks again,

 

Ray from Cameron Recycling

March 2018

March 2018

CRO Software has been a great solution for our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for dispatchers / drivers as well as the open lines of communication with CRO employees. They go above and beyond to listen to their customers in order to provide the best product possible. Keep up the good work!

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: March 2018

March 2018

 

Thank you very much Ray, I hope all is well. However, If you ever have any issues at all I am sure you will give us a call. Thanks again for everything,

 

Chris from Habitat for Humanity
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Always there to make system fit our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps monitor truck use ,both economically but also aids with communication

Pros

Always accessible and easy to talk with .Always glad to help .regular upgrades to help fit our needs

Cons

It wasn't designed for our particular use but adapted well and are always glad to help all staff undersatnd best way to help .

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: March 2018

March 2018

 

Thank you Chris for the very nice review, I hope all is well and if you ever need anything just let us know. Thanks again,

 

Daniel from TKG Environmental Services Group, LLC

March 2018

March 2018

Good program easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of dispatch and scheduling. Cloud based and browser is simple to use. Driver app is user friendly.

Cons

Box location tracking is difficult and we have not ever got it working correctly. We are still using tickets to track then

Review Source: Capterra

  Response: Cro Software Solutions, CRO Software Solutions

Date: March 2018

March 2018

 

Hello Daniel, thank you for nice the review. I have your rep Glenda contacting you ASAP to make sure you have all the tools you need to make sure you are tracking all your boxes as expected. If you number your Boxes you can go to the Asset Page to view all your Deployed, Reserved, Returning and Available Boxes by Type. Also check out the Deployed Asset Map and Report for details on all your deployed boxes. I am sure we will get you on the right track, thank you again for everything.