Overall I think this is a great system. It does have some glitches but overall it works good.

The integrated tax/miles tracking. The Ehub is easy to use.

The devices for the large trucks plug straight into the ECM which is super nice.

So far, EROAD support has been awesome. The report section is also really useful.

This alone was a huge boost to our operation and an overall cost savings.

Np problems we had Verizon and had nothing but problems, with Eroad  all the problems went away.

The software is easy to use. The customers support staff are great [SENSITIVE CONTENT HIDDEN] are great to work with.

Navigating Depot can be frustrating at times, it doesn't flow form section to section very well.

The EROAD unit it the truck is not very user friendly for writing up defects and communicating back and forth.

Very great experience with Eroad,  excellent customer service.

Because the user can easily understand the functionality the problems in the back office went away. This alone was a huge boost to our operation and an overall cost savings.

I like how easy it is to track a truck to find it quick.

For the portion I utilize, I find the results very useful. I can use certain screen prints to help coach drivers.

Easy to install and easy to use. They have a great support team that you can call and they will help if you do have any issues.

They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators.

EROAD is a great system. I used a free trial here at our company and was quite impressed with the technology.

They are wonderful and always very willing to help.

The worst part, 1.5 years into the service, the customer service has plummeted.

Simplicity and reliability...Hands down the BEST. ELD installs in equipment with ease and setting up the device couldn't be easier.

If a driver accidentally puts their-self into a driving event it starts their clock. Sometimes it puts a driver in drive under 5 mph.

I like the ease of use and the ease of setting them up in semis.

Overall experience was great. I really enjoyed working with the sales team, and Soona their consultant.

I personally like the ease of use for Tax filing as well as our Maintenece Program.

I like the way it integrated with ODOT tax reporting and WMT/RUAF filing.

IFTA and lack of being able to search for BOL's.

But you will be forced to upgrade and will double charged every opportunity they have.

Eroad is a great company very helpful and informative. They have even helped with questions that do not pertain to eroad.

The customer support is second to none. Our ROI with idle savings and the ability to track driving habits and insure our drivers are operating safely is well worth the money.

Complete customization to allow for the most functional use and integration into our current operation.

Easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus.

OUR OVERALL EXPERIENCE HAS BEEN AMAZING. EVERYTHING FROM THE PROGRAM TO THE SUPPORT TEAM WE COULDN'T ASK FOR A BETTER EXPERIENCE.

And they are always adding in new benefits and forms to use. Would recommend to stop shopping for a software that suites you because this is the best one around.

I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience.

I would love to have employees like Towbook. Keep up your awesome work Towbook.

They have great communication. They are also available 24/7 which is great considering I do most of my paperwork after 10pm.

I love that anytime of the day you can reach the support team. They are extremely helpful with anything you need.

It has certainly made dispatching much easier not only for the office but for the drivers. The accuracy of the record-keeping is fantastic as well.

The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help.

Easley send tow call to other employees. Used to help and calculate prices and daily logs.

I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next.

It had helped our business better organized in Dispatch, Accounting, and GPS Tracking.

If the vendor don't update pricing info you still missing that part.

When I can't get it figured out Towbook people come on quickly and handle it with a plesant as well as a competent attitude.

I work with AAA,  and AAA changed their platform. It completely put a stop to getting AAA calls pushed over to Towbook.

The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key.

Great to keep up with towing assigments in one place.

Overall towbook is a good one to use I have also used to use towsoft in the past and I find towbook to be better.

They have been with us from 1 truck now all the way up to 12 in the fleet. The software has worked flawless and also comes at a great price.

Besides the fact that is easy to use and the drivers app is works very well. It's the customer service that i really enjoy.

We love how you can customize just about any portion to fit the company's needs. The customer service is unparalleled.

User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving.

Customer service is definitely top notch, and the software has helped me run my business so much more efficiently then the traditional paper and pencil option.

Customer service is top notch, always helpful, friendly, and timely. Continued upgrades are always useful and allow for even greater efficiency in running our tow operation.

From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems.

Ease of use and the Customer Service team is magnificent.

Towbook was recommended to me over and over and I feel like the main reason is the customer service.

When I have trouble I called customer service and speak to a human who knows what they're doing every time. For more complicated issues it has still been same day turn around every time.

I enjoy everything about Towbook. I really like the Quickbook feature.

US Dollar

EROAD is a cloud-based solution that enables businesses to streamline processes related to fleet management, tax reporting, maintenance scheduling and more. It helps managers locate drivers and assets across locations, record vehicle activities, create geofences and share key information with customers/clients.


EROAD allows businesses to manage fuel consumption, monitor vehicle idle time and create service schedules, reducing repair costs across fleets. Managers can utilize the platform to track driver activity, rank/benchmark performance and gain insights into driver behavior through reports. Additionally, professionals can utilize the platform to monitor assets across locations and record mileage or trip details.


EROAD allows drivers to maintain Hours of Service (HOS) logs, ensuring compliance with Federal Motor Carrier Safety Administration (FMCSA) standards. The solution is available on monthly subscriptions and support is extended via phone, email, documentation and other online measures.



LongDescription

Employee Management

Vehicle Management

Safety Management

Fuel Management

Customizable Reports

Activity Tracking

Dispatch Management

Real-Time Monitoring

Geolocation

VIN Lookup

Mileage Tracking

Audit Trail

Route Management

Compliance Management

Real Time Data

Routing

Trip Logs

Maintenance Management

Violation Tracking

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Reporting & Statistics

For Drivers

Work Order Management

Delivery Tracking

Driver Management

Third-Party Integrations

Location Tracking

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

EROAD

In Person

Live Online

Webinars

Documentation

Videos

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing.


Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers.


Towbook comes with an integration with Quickbooks to receive outstanding payments and generate/share invoices across team members. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.  



Electronic Signature

Invoice Management

Customer Accounts

Customer Database

QuickBooks Integration

Lot Management

Fleet Management

Client Portal

Sales Tax Management

Real Time Updates

Reminders

Billing & Invoicing

Accounting Integration

Real Time Reporting

Commission Management

Job Tracking

Client Management

Customer History

30-day free trial, no credit card required.

Starter: $49 per month - up to 250 calls per month
Premium: $99 per month - up to 500 calls per month
Professional: $189 per month - up to 1000 calls per month
Ultimate: $289 per month - up to 1500 calls per month
Enterprise: $349 per month - up to 2000 calls per month ($49 per month for every 1000 additional calls)

EROAD vs Towbook Management Software

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