Fullbay
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Most Helpful Reviews for Fullbay
1 - 5 of 87 Reviews
Stephen
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
The "Best" heavy duty repair shop software on the market.
The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"
CONSIf I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.
Susan
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Fullbay rocks
It has been a good software to keep track of the financials and the productivity of the company so far.
PROSI like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.
CONSUploading inventory can be a little chaotic but customer service has always been helpful when I have issues.
Reason for choosing Fullbay
Price and user friendly.
Reasons for switching to Fullbay
Fullbay had more features so we can track inventory and parts purchases.
Vendor Response
Susan, Thank you for this review! We are delighted to hear that Mikes Mobile Wrenches is using the QuickBooks integration. We built the software to simplify financials in the shop. Please do continue to reach out to customer support for any challenges you may have. We appreciate your business.
Replied August 2020
Ray
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2018
Fullbay Review
We have had the system for 3 months and I can't wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have...if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay.
PROSInvoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.
CONSCustomer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.
Vendor Response
Hello Ray. Thank you for taking the time to write this review. It is good to hear that Fullbay has helped Diesel Performance with invoicing. We are sorry that you are having challenges with our customer service. We are continually making improvements and we now have training videos and many other resources to help you and your team get trained. Have a great day!
Replied August 2019
Jaime
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Fullbay is great
It’s a great system and really puts the departments in tune to work together in accomplishing great customer service
PROSHas a lot of info that is useful and keeps you in check in all departments
CONSHas a lot of steps at first but results come later
Reason for choosing Fullbay
Better fit and the integration with other great sources
Reasons for switching to Fullbay
After reviewing it fit our business
Robert
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Fullbay
The ease of tracking calls and sending estimates and invoices to customers
PROSEase of creating Service orders and invoicing tickets
CONSSometimes finding vin# for Trailers after verifying they are right
Reasons for switching to Fullbay
Our Company a more up to date and paperless form of doing business with our customers
Vendor Response
Robert, thank you for taking the time to write a review for Fullbay. It is great to hear that you experience ease with creating service orders and invoicing tickets. We will continue to make improvements to the app. We appreciate Magnum's Inc and your business. Thank you!
Replied August 2020