About GPS Insight

GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets. GPS Insight provides many fleet solutions to include vehicle and asset tracking, in-cab cameras, ELD, fuel cards, and much more.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

197 Reviews of GPS Insight

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(131)

131

4 stars

(49)

49

3 stars

(5)

5

2 stars

(4)

4

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 197 results

February 2019

Kendra from Wiese USA

Company Size: 501-1,000 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

Daily user

I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.

Pros

The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight

Cons

When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue. I would like to see a 'traffic' feature built in as real-time so I could re-route when needed.

December 2017

Jeremy from ProQual Landscaping

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

One of the best out there!

This software is a crucial part to maintaining and tracking our most valuable assets.

Pros

There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.

Cons

Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.

Response from GPS Insight

Replied December 2017

Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal. Always here to help, GPS Insight.

December 2019

Jaime from Amado trucking

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

December 2019

GPS soution is ok, ELD is horrible

GPS Insight provides accurate vehicle tracking solution but falls short when it comes to ELD and in-dash cameras that other systems loffer. For the price it's ok. Technical support, the few times I reached out to them for problems with a few reports were not very helpful.

Pros

The GPS functionality is pretty good, especially the reporting capabilities and the open API which allows connection to other systems.

Cons

The ELD implementation was a complete failure due to hardware glitches and a software platform that we not ready for daily use. Drivers and our Dispatch team had a very difficult time understanding/using the system.

November 2019

RENEE from Vineland board of education

Company Size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Tracking

Its overall a good gps system because there are times when you can be trouble or hurt this system provides answers to get you help.

Pros

This is very useful if you have a break down or accident because the people in the office are able to locate where you are to send help.

Cons

The fact the the tracking is not always use to find the driver but it can be used to get a driver into trouble for being in a location.

February 2019

Michelle from Kachina Petroleum Equipment Company

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2019

Worst GPS System Ever

I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.

Pros

Software is absolutely the worst, our trucks lose communication daily.

Cons

Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.

Response from GPS Insight

Replied August 2019

Michelle, Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately. Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track. Always here to help, GPS Insight