About Routeware

Routeware is a cloud-based fleet management solution that offers tools for work order management, route planning and driver performance tracking. Key features include a dashboard, fork sensors, trip inspections and hardware integrations for timeclocks and scales. 

Routeware can also be integrated with tablets that can be installed in vehicles to capture details about driver performance, pickup times, breaks or pauses during routes and more. Users can also configure a routing system so that route updates can be shared with drivers in real time.

Routeware’s control center lets users manage back-office operations such as creating and dispatching work orders, route tracking, storing service histories and vehicle tracking. The solution offers a ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

7 Reviews of Routeware

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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November 2020

Jeremy from City of Loveland

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

A must have for Solid Waste Service

Pros

-Easy UI for the drivers to use -Available customization for different billing software -Excellent Support Service -Amount of data collected is excellent -Route optimization available through Easy Route -Option to export Route Data to use in other applications -Automatic Pictures when needed

Cons

-Out of the box Reports lacking for our needs (Custom reports can be made at extra cost)

November 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

My Routeware Experience

Our experience with Routeware over the recent years has been phenomenal. Everyone from the top down has always been up front about their product and have stood behind it. They have an excellent team. Their support group have been a pleasure to work with and have always responded to our needs immediately and efficiently. We're proud and grateful that they've provided my department with great equipment to help with our daily operation and continue to provide essential service to our community.

Pros

It is very easy to use. The software provides many key features in managing your daily operation very effectively. It's very efficient and cost effective as well.

Cons

We have run into some data issues of reading RFID tags and/or connection issues of sending or capturing data to and from the equipment in the field. However, these are minor issues which were resolved immediately. Other than that, everything else works fine.

Reasons for Choosing Routeware

Importantly was the compatibility with our billing software, AMCS Tower 7.0. Giving us the opportunity to reach out to a list of their customers and getting their feedback was very important. They're located in Oregon which is nearby and the ability to provide us the customer support that we need most. Overall, we felt that the introduction meeting from day 1 went very well and they were able to provide us the answers we were looking for in our previous product. I immediately felt the connection throughout our meeting. I'm happy to have secure an awesome working relationship with this vendor.

November 2020

Robert from City of Grand Rapids

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Routeware Review

Overall, I would recommend this company be considered in your search, they have been a valuable partner in our program.

Pros

Routeware has proven to be an all around dependable operations program. It is a web based solution that easily integrates with back office programs. They offer RFID reading /capture technology for better GPS and asset management. The learning curve is not burdensome, for the luddites. The customer service is better than their competitors.

Cons

To be more competitive in this niche they will need to focus more on a customer billing option, that is web based. There are a couple items that take getting used to, such as carts not on a route will not be recognized.

Reasons for Choosing Routeware

RFID read rates and customer engagement

November 2020

Nathan from City of Loveland

Company Size: 11-50 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Routeware is what we needed

The folks are all very accommodating and the customer service is spot on. The system itself has very little issues running and is very robust. There are VERY few downtimes which says a lot considering all that goes into it.

Pros

The software allows me as a supervisor to have a vast amount of live information regarding crews in the field. I have a tremendously increased knowledge of how the crew is doing and trouble areas are identified much earlier in the day. It also gives me much more information to be able to identify my top performers and pinpoint trouble areas of my low performers. The crew finally has a way to communicate what they see in the field to the office staff answering calls. It truly is a game changer, and I do not ever want to go back to an operation that does not use it.

Cons

The "Geo Pins" in the beginning we extremely difficult to set and then fine tune. It took an immense amount of work to get the system up and running to a point that everyone was comfortable using the program daily. The crew is at first resistant to using and there is a huge learning curve, in order for us to get the information we want to fully utilize the system. User reports are a nightmare to sort through. The information available is seemingly limitless and would pay huge dividends but it is so difficult to navigate that people get frustrated and give up.

November 2020

Cody from City of Tempe

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

Information System

Pros

Being able to dispatch helper routes when sick calls arise.

Cons

The installation process needs to be improved.

November 2020

Aaron from City of Peoria

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

System is good...customer service is superb

The best part of the experience has been customer service. From [SENSITIVE CONTENT HIDDEN] and all the others who have recently assisted, the implementation has been easy and seamless. The staff is responsive and goes the extra mile to make sure the customer is pleased. We also are happy with the data we are getting. We started with 10 trucks. We will be implementing the software on the rest of our Fleet. I'd definitely recommend Routeware!

Pros

The data it provides. From armature counts, to truck weights, and everything between, Routeware has tons of metrics to analyze. It is also easy to use.

Cons

Preparation. The ideal situation is to have the routes and GIS coordinates recorded before the driver goes out on route, so as to not cause unnecessary waste of time for the operator. This process took several months.

Reasons for Choosing Routeware

Ease of use. Most other programs required an extensive knowledge of GIS. Routeware is very user-friendly.

November 2020

Tyler from City of Loveland

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Routeware routing system

Our overall experience has been very good. Customer service is very responsive. The product itself does exactly what we needed it to do and has delivered on its promise to help us run more efficiently.

Pros

This system helped us get our arms around a very antiquated (paper maps) system that we had been using for years in a city that is growing steadily year after year. We have improved our efficiencies, our collections schedules, our customer accountability, and our ability to charge more accurately for the services we provide.

Cons

User reports are not as user friendly as could be.