Silent Passenger Software


 

Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction, field service, utility and delivery.

Using the built-in Google Maps functionality, users can pinpoint the location of their fleets. The split screen views and real-time monitoring assists in tracking multiple vehicles in different regions simultaneously on a single screen. Businesses can also keep records of fleet maintenance and plan their maintenance schedules and budgets.

Silent Passenger also offers hardware equipment that allows back office managers to monitor drivers' activities and driving behavior such as speeding, hard braking, fuel consumption and rash driving.

Silent Passenger also offers mobile apps for Android and iOS users to track vehicles and receive updates on the go.

 

Silent Passenger - Mobile access
 
  • Silent Passenger - Mobile access
    Mobile access
  • Silent Passenger - Driver dashboard
    Driver dashboard
  • Silent Passenger - Fuel consumption
    Fuel consumption
  • Silent Passenger - Map controls
    Map controls
  • Silent Passenger - Routing
    Routing
  • Silent Passenger - Analytics
    Analytics
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

53 Reviews of Silent Passenger

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Swapnil from California State University
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Great Tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Cons

I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

Review Source
 
 
 
Showing 1-20 of 52

LYNNA from TRI STATE DISTRIBUTORS
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Super Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We can see where are trucks are during the day.

Cons

Really cannot find anything about that we do not like.

Review Source: Capterra
 

Kathryn from Jeff Lowe's Plumbing, Heating, AC INC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I enjoy many features of this program from active map to fleet status -

Cons

The directions feature doesn't work well.

Review Source: Capterra
 

Nancy from Waste Away Carting my inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Silent passenger is worth every penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent support

Pros

Its Easy to use and has alot of report actions

Cons

Its not to the second. Bit none of them are

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Nancy! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

 

Maureen from Franklin Township
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to use. Very good up to date system

Cons

Better live time feed for public view. Alot of manipulation to find info

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Maureen! We appreciate your feedback and are happy to hear that Silent Passenger is helping your township. We look forward to continuing to support your fleet management processes in the future!

 


October 2018

October 2018

2 Thumbs Up!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pros

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Cons

None! So far, we like everything about the software.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review! We appreciate your feedback and are thrilled to hear that you are finding success with Silent Passenger. We look forward to continuing to support your business in the future!

 

Maggie from Driscoll Foods
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Could use some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pros

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Maggie! We appreciate your feedback and are happy to hear that Silent Passenger is an asset to your business. We look forward to continuing to support your business in the future!

 

jp from gallagher tire, inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Very good system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use the Landmarks feature a lot in planning sales trips.

Cons

We wish we could route our trucks easier with deliveries.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, JP! We appreciate your feedback and are glad to hear that Silent Passenger has been helpful to your business. We look forward to continuing to support your business in the future!

 

Donald from Driscoll foods
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Thumbs up for silent passenger

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information

Pros

Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving

Cons

NoneThere was not too much of a downsize to using this system

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your feedback, Donald! We appreciate your time and we are happy to hear that Silent Passenger has helped you improve customer service. We look forward to continuing to support your business in the future!

 

David from RSI Building Products LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

RSI Building Products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to see my trucks location in real time

Cons

The reports take some time to learn how to complete

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thanks for the feedback, David! We appreciate your feedback and are glad to hear that Silent Passenger has been able to help your business. We look forward to continuing to support your business in the future!

 

Ivan from Piece of Cake Moving & Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The best thing for operation system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very useful and makes my work easier

Cons

There is nothing i didn't like about it

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Ivan! We appreciate your feedback and are glad to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!

 

Christopher from J Kings Food Service
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Do You Know Where Your Assets Are?

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pros

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

 

JULIE from ROTH BROTHERS
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good and bad / i like the tracking but at times they are not connected

Pros

I like the mapping part of the program. I can find the distant to the next job very easily.

Cons

I can not always find the right reports needed. The trucks are not always connected.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Julie! We appreciate your feedback and are glad that the routing feature has helped your business. We look forward to continuing to support your business in the future!

 

steve from Roth a Sodexo Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Silent Passenger ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pros

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Cons

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!

 

Ray from City Carting & Recycling /Norwalk Division
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Professional grade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Pros

Accurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Cons

Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Ray! We appreciate your feedback and are happy to hear that you are seeing success with Silent Passenger. We look forward to continuing to support your business in the future!

 

Amanda from Parts Authority
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

Silent Passenger

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very happy with the silent passenger. It works overall good for what we need.

Pros

The speed of being able to track our drivers, also being able to monitor their stop times and speed in the vehicles.

Cons

Sometimes it lags, or takes it a min to update the info.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for the review, Amanda! We appreciate your feedback and we are thrilled to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future!

 

Daria from Rapid Security
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Silent Passenger review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've worked with other tracking software before but I've never had access to so many different reports and the live customer service has made my job that much more pleasant. Keep up the great work.

Pros

I never have an issue with contacting anyone from Rapid. When they answer which is usually right away, they are extremely helpful and always go above and beyond.

Cons

Sometimes the website takes a while to load, that could be the server too but it is extremely helpful

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Daria! We appreciate your feedback and are happy to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!

 

angelo from ny post
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Well working product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best

Pros

It does what it says it does. there are often updates to make the use of the product better.

Cons

we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your feedback, Angelo! We appreciate your feedback and are happy to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future!

 

JOSEPH from STD TRUCKING CORP
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent

Pros

Always accurate information about your fleet

Cons

No cons I have seen in the 3 years of using the service

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Joseph! We appreciate your feedback and are thrilled to hear that you have been happy with Silent Passenger for the last 3 years. We look forward to continuing to support your business in the future!

 

Jimmy from Jkings Food Service
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great app and product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to track a vehicle within feet of its location

Pros

Easy to use, very rarely have issues. Customer support is good

Cons

Nothing at all. Good location services and support

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, Jimmy! We appreciate your feedback and are glad to hear that you are happy with Silent Passenger! We look forward to continuing to support your business and fleet management efforts in the future!

 

PJ from Safety Marking, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pros

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Cons

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

Review Source: Capterra

  Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

Date: October 2018

October 2018

 

Thank you for your review, PJ! We appreciate your feedback and are happy to hear that you are seeing positive results with Silent Passenger. We look forward to continuing to support your business in the future!

 
 
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