This software is easy to use with many features that can make your life easier. You can see all your orders and routes on the map. So planning becomes child's play. It gives a very detailed analysis of your working day/period. The support team is great. Quick responsive and willing to help. Track-POD loosens your hands and really helps you control your delivery business.

There could be an improvement with the shipping labels.

Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

We are able to drag and drop routes and quickly optimise where our vans are going

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Disappointing

Route planning works for us but that’s about it. Customer support very poor.

Volume/weight variances vastly reduces automation of daily functions and creates a huge amount of human interaction/workload

Excellent. Any support ticket that is logged is dealt with ASAP.

There are minimal system issues where tickets would need to be logged.

The initial setup took some time due to the customization.

Track-POD is a cornerstone of our business. Almost every issue we've encountered has been resolved quickly and efficiently by the support team - including implementing a new option through the development team

The proof of delivery and routing built in to the software, especially the ability to route as bicycles is exactly what we needed.

We've not been successful in getting the mobile managing app to work for us. I wish there was only 1 rather than 2 different front ends for order entry.