Whip Around Software

4.81 / 5 (316)

Our advisors have recommended this product 17 times in the last 30 days

About Whip Around

Whip Around is a cloud-based fleet management system which assists transport, logistics and delivery firms with fleet inspection, team management and DOT audits. Its key features include GPS tracking, data import, alerts and reporting.

Whip Around also allows users to manage your fleet inspections, compliance, preventative maintenance, and work orders. Whip Around lets users create checklists for your assets and have your drivers conduct inspections anywhere, anytime via the Whip Around mobile app. Get alerts sent to you immediately, view the reports from the management dashboard and manage faults with ease.

The application comes with a fault module that lets crew members schedule maintenance and manage vehicle defects and work orders. Supervisor...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

308 Reviews of Whip Around

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(259)

259

4 stars

(54)

54

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 308 results

May 2019

Joe from Self-Employed

Company Size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Amazing tool for remotely managing fleet and driver staff

Overall, Whip-Around is a great product and a very effective tool.

Pros

I am part of a team that manages over 70 drivers and a fleet of 33 vehicles in 16 states. This software has been the perfect solution to remotely manage pre and post trip reports, vehicle maintenance, and driver compliance. Its very simple to implement with drivers due in large part to not require special or expensive equipment - most of our drivers use the free app on their own smartphones. We also use inexpensive Samsung tablets which we leave on the vehicles (one per vehicle). Other great features are the document management for fleet and drivers, mechanic notifications and updates, and the ease of generating reports and summaries.

Cons

The only thing I would like to see improve is the driver communication tools. Currently, there is no feature in place that notifies drivers of the status of faults they reported. There is a feature to leave comments on a fault report, but drivers are not notified of those comments. Also, there is a feature to alert drivers if they miss a report or to send them reminders, however, it only sends these notifications via the app for drivers, so they would have to be logged in to see it. Sending text messages directly to the drivers via their personal mobile phones would be much more effective.

December 2019

Mark from Belknap Landscape Co. Inc

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Where have you been all our life WhipAround?

I think much of this is answered above but I'll try to comment simply here with some bullet points. -improved time management for our mechanics to the tune of 20% -our fleet has stayed moving more regularly due to a streamlined means of communications and necessary repairs. We've gone from being primarily reactive to primarily proactive. In 1 half of our company we've seen an 80% reduction in rental costs and I attribute some of this to the introduction of WhipAround to our fleet of heavy equipment. -We have improved accountability from our driver's. We can now see who is and who isn't following our policies and procedures on a daily basis and take corrective action -In the past we operated off of homegrown spreadsheets and files to hold information about our fleet. Now we are able to have 1 spot to store vehicle/equipment info, photos, reports, faults, repairs, etc. So simple! -Overall, I have and will continue to suggest WhipAround to anyone I associate with as I firmly believe in their product and the support from their team. We at Belknap Landscape Co. honestly couldn't be happier with our relationship

Pros

#1 - customer service and implementation of the software into our organization was amazing. #2 - [SENSITIVE CONTENT HIDDEN] is number 1 in customer service and attention to our needs and product development thoughts. #3 - [SENSITIVE CONTENT HIDDEN] took time to fly out to our team to help onboard our drivers into the software and provide a personal approach to the training #4 - the software is SOOO simple to use yet incredibly powerful and valuable in terms of results #5 - our drivers and mechanics now communicate totally differently than they use to in the past. Everything is streamlined and documented #6 - speaking of documentation...gone are the days of carbon copy books and tracking down hand written forms. Our organization has 4 facilities and to transfer information in a time-effective manner was everything but successful. With WhipAround the right people in our company get the information they need instantaneously allowing us to keep the right documents in the right place for legal purposes, allowing our mechanics to respond instantly to the needs of our fleet to keep them going and to effectively schedule the necessary repairs we need to run a profitable business. Everyone in the process of our fleet is accountable to their specific role when using WhipAround. Finally, the folks at WhipAround are all about product development and always open to suggestion/improvement of what they provide for a service which is a huge value add proposition in my book.

Cons

It costs .25 cents more per month per vehicle than the carbon copy book that we used in the past. Just kidding...that's all I've got. We thoroughly enjoy the business relationship we have with the WhipAround team!

Reasons for Choosing Whip Around

N/A

January 2020

Daniel from The Dolomite Group, a CRH Company

Company Size: 201-500 employees

Industry: Building Materials

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great solution with agility to customize

Improved record keeping of DVIR (electronic), improved depth inspection (photos), improved speed of communication (real-time updates), improved confidence by frontline users (Drivers) that company is adopting technologies that improve their jobs (a building of confident after training)

Pros

Template based forms which can be customized to my my needs/specifics.

Cons

Each card or inspection area has limit of (5) reminders/items/descriptions... sometimes needing to created additional cards vs. a longer list. (Yet, I know this limiter leads to more intentional/more thorough/higher engaged inspection) Also, some UX feedback on not being able to go to other fields when keyboard is active other than done. (variable size of tablet screens/pop-up keyboard size may be customer end constraint)

Reasons for Choosing Whip Around

A robust but simplified solution that we could easily integrate into our existing processes, adopt as a new process as better/best practice, and roll-out training with confidence to our people, all for a fair price. It also meant something when a senior leader of the company visited, took our questions (taking notes of our industry specific feedback/concerns), and projected the assurance he would personally help (his vested interest and ability to direct) to remove barriers of implementation and invest into our success as a partner. (allocation of Client Success Mgr(s)). While it was a textbook deal closing, the after-sale delivery and support of our roll-out spoke volumes!

Response from Whip Around

Replied February 2020

Hi Daniel, Thanks for taking time to provide feedback. The developers have been made aware of your suggestions. If you have other pieces of feedback, please make sure to send those over.

December 2019

Janina from Republic Transport

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

December 2019

HR

It is easy to use but very limited for drivers and for office people. As an office person must of the time I don't get to see the drivers, it will be useful if Whip Around was the tool were we could connect with more information.

Pros

I like the fact that pictures can be taken and drivers can do their pre and post. I like that it is easy to use.

Cons

that you can't add information unless it's requested. I can't print reports or customized them for what I need.

Reasons for Choosing Whip Around

I heard from my boss about Whip Around we checked on the website and thought it was a good tool, we need it something like that.

Response from Whip Around

Replied January 2020

Hi Janina, Thank you for providing feedback for us! We want to make sure your experience is nothing short of amazing with Whip Around. Your account manager will be reaching out to you shortly to discuss your feedback. Best, The Whip Around Team

November 2019

Gwen from Cogent, Inc.

Company Size: 201-500 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best Software Purchase EVER!

Everyone at Whip Around has always answered all of my questions in a very timely manner, and I honestly have nothing but positive things to say about the company and our partnership!

Pros

All of our Drivers & Service Managers are loving Whip Around, and the ease of the app. Truth be told, they were not consistently completing pre and post trip inspections, but now are doing so on a daily basis. I had one driver, who traveled to work at a different location for a week, call me so that I could switch him from one team to the next, to do his daily inspections. That would have NEVER happened before, and inspections would have just not been done... Also, my Sales Rep. has always been more than helpful! She visited us in person (for free) to conduct on site training, and is always available to answer my questions. If she is not in the office, someone there has always given me help within minutes!

Cons

Nothing - the system is easy to learn, and the app is amazing! If I was able to get my group using the app (within 1 day) and have less than 5 follow up questions this year - that speaks volumes!