All Zoho Forms Reviews

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Jordan

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

Very good form software with some minor flaws

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Shahila

Verified reviewer

Financial Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Can be use online and offline

I use this software to collect survey and data from workers on my organization. Building a form using Zoho Forms is very easy as it not involving any coding and using the drag and drop interface to construct and managing the form layout.

PROS

One of the best thing that make Zoho Forms different from other form builder is, it can be access and use from online and offline state. Every time there are new entry to the form, it will send notification to the apps and i can set it to send push up notification directly to my phone to avoid me missing anything.

CONS

Lacks of option for the form template and no easy customization to the form is the thing that i least like about this software. The report generated from the data collected from the form is not complete as some of the data field on the form are not included on the report.

Reasons for switching to Zoho Forms

Zoho Forms can be used both online and offline compared to Google Docs.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Performance Beyond Expectations

We used Zoho Forms to automate our time log entry for our employees. The previous system was hard copy sheets that employees filled out weekly, which gave us a low quality data integrity. With Zoho Forms, we have our machinists scan their prints when they work on them to log what kind of work they are doing and automatically enter that data into a spreadsheet. This massively increased our efficiency, eliminated timely data entry, gives us the tools for better resource management, and verifies the integrity of the data we use to generate our invoices.

PROS

Zoho Forms has several critical features, making it the top tier form builder. The forms are easy to create with a gentle learning curve, visual appealing, and highly customizable. Zoho Forms outclasses the competition by providing, barcode scanning, kiosk mode, data collection, compatibility with Zapier, Automated sequences, Redirection, Notifications, and Logic Statements. I researched a variety of other software and found the price and functionality of Zoho Forms blows the competition out of the water.

CONS

Honestly, the only Issues I had were when I ran into the limitations of the free version. I just upgraded to the paid version where everything worked unlimited and flawlessly.

Reason for choosing Zoho Forms

We chose Zoho Forms over other products because it provides the highest level of customization, visually appeal, streamlined appearances, and the best value to expense ratio.

Nix

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2018

Good for quick use

PROS

Great for quick use while using the Zoho platform. Easy to access when sending emails using Zoho Email.

CONS

Needs more templates and more up to date designs to meet industry standards. The user interface is also a bit off.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2022

If you need a great tool to capture customer data online or in person, Zoho Forms is great

Overall, Zoho Forms was great. Solved a lot of problems for us in regards to data entry from the field to the office

PROS

Form customization was the key feature for us, especially with our multiple brands

CONS

Form editing on the go wasn't always the smoothest, especially if dealing with a unique customer situation, and needing a custom form

Reasons for switching to Zoho Forms

Already using Zoho for CRM, so integration was much better

Anonymous

5,001-10,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

"Streamline Data Collection with Zoho Forms: A Review"

Overall, the experience with Zoho Forms is positive. The platform's user-friendly interface and flexible form design options make it easy to create and customize forms quickly and easily. Its mobile-friendly nature allows us to collect data in the field or on the go.Overall, Zoho Forms is a solid choice for those looking for an affordable and user-friendly form builder, particularly those already using other Zoho apps.

PROS

I liked the following the most about Zoho forms:Zoho Forms has a user-friendly interface that is easy to use and customize.The platform offers flexible form design options, including branding elements and form logic.Zoho Forms is mobile-friendly, making it easy to collect data on the go.The platform can be integrated with other Zoho apps for seamless data management.Zoho Forms offers powerful automation capabilities to streamline tasks.Data security is a top priority, with SSL encryption, password protection, and CAPTCHA included.It is affordable, with a range of pricing plans available to suit different needs.

CONS

Following disadvantages I faced:Customization options may be limited compared to other form builders.There may be a learning curve for users new to Zoho Forms or online form building.Third-party integrations are limited.Zoho Forms lacks conditional formatting options.Storage space for form data is limited.

Reasons for switching to Zoho Forms

For more great UI and customizable options as per our need.

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Nasir

Verified reviewer

Marketing and Advertising, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

Best for Data Collection

Overall experience with Zoho was very good. It is easy to use for the end-user as well as the administrator. Form creation is very simple that even a layman can use the features. After moving to Zoho Forms we haven't used any other online forms for data collection. Highly reccomende.

PROS

We are using Zoho forms for over 2 years. Our regular use is for registrations. The best thing about Zoho Forms is that the end-user doesn't need to sign in or sign up anywhere; they just open the link, fill the form and that's it. The other good thing is data management as you can download the data in CVS or PDF.

CONS

Zoho Login was an issue, the two-factor authentication was not working. We had the Zoho authenticator Android app but it required login, at the same time the website needed authentication from the same app to log in there.

Reasons for switching to Zoho Forms

Google Forms required the user to log in with a Gmail account, which is not the case on Zoho Forms.

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Maisarah

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

The best for online form customization

I really like that Zoho Forms offer an extensive feature and tools with this software, but not too expensive with its subscribing plan.

PROS

Zoho Forms is really great in customizing my form layout to be fit with my form objective and needs. Collecting data from customer and employees is very smooth with this software. Distributing the forms also quite easy as they has an option to shares the form by email or posting it to the social media.

CONS

The software will got slower if too many field is added to the form. I will need to use it from my computer if i need to create a complex form and not from my mobile device.

Reasons for switching to Zoho Forms

ProntoForms is too difficult to be handle for me.

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Colin

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2019

Zoho Forms - Good for complex branching and branding

We were looking for solutions that went beyond the simple and free options from other forms vendors. Zoho Forms is pretty straightforward to use, but handles conditional branching well and does a good job of displaying results in a graphical format. You can also export the data for use in other analysis tools like Excel or PowerBI

PROS

Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.

CONS

Branding options are a bit tricky but mostly solved by embedding on a branded page.

Reason for choosing Zoho Forms

Branding options, ease of embedding, dashboard display, value.

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Abigail

Verified reviewer

Retail, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

Zoho Forms is a win-win

PROS

This product is very simple, clean and easy to use. Being able to capture data such as typed answers, radio buttons, check boxes and pictures is key to a form software for my company.

CONS

Integration with different programs such as Google Sheets would be nice, then there wouldn’t have to be so many moving parts.

Reason for choosing Zoho Forms

Because Zoho had a more comprehensive program including the features that I needed.

Reasons for switching to Zoho Forms

Google Forms didn’t have options such as choosing an answer by looking at a picture and choosing the radio button below it.

Ahmed ali

Verified reviewer

Apparel & Fashion, 11-50 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Brillaint for generating leads

It helps me in generating the leads

PROS

The most helpfull thing i get from zoho forms is that it gives you an option of adding image in the order forms that helps our customer to select the product easily

CONS

Zoho forms don't have any major issues but some time when we share the link on social media some times it does't open correctly

Reasons for switching to Zoho Forms

Google forms don't have option of adding the image in the forms

Letlet

Retail, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Zoho Forms: The User-Friendly Solution for Professional Forms

I have learned that Zoho Forms has many advantages since we first started using it. First, custom forms for event registration, customer feedback, and lead generation have been made simple thanks to the drag-and-drop interface. We have been able to collect data from any location at any time thanks to the responsiveness of the forms and their compatibility with mobile devices.The capacity to automate workflows and integrate with other Zoho products, such as Zoho CRM, is yet another advantage we have discovered. We are able to collect payments online, automatically route form submissions to the appropriate team members, initiate follow-up actions, and more with Zoho Forms. We have been able to reduce errors and save time by streamlining our data collection and processing thanks to this.Our overall encounter with Zoho Forms has been extremely positive.

PROS

The options for customization are simply amazing, as they enable us to make forms that showcase our brand and have a professional appearance. We can opt for pre-designed templates or even create our very own custom themes, fonts, and colors to ensure that our forms match our website and marketing materials.The conditional logic, multiple pages, and file uploads are very helpful in creating complex and dynamic forms. We can gather the precise data that we require and ensure that the user experience is smooth and effective. Thanks to these features, we were able to craft forms that were tailored to our specific data collection requirements.

CONS

There are a few drawbacks or issues for me.One potential disadvantage is the restricted plan choices, which can make it hard to make frames that stick out. Also, the pricing structure, as being confusing and expensive, is another issue. Although these are just minor aspects or issues with Zoho Forms, we've found that these aren't a big problem for our company.

Anonymous

201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2021

Zoho Forms Has Just About Everything You Need

Zoho Forms was very easy to learn so we could get it setup and have the forms in use very quickly. The built in approvals process also helped us simplify pre-existing business processes.

PROS

Zoho Forms is one of the easiest and most comprehensive web-based form builders I have used in the past few years. It has built-in drag-and-drop support for all common form fields such as single line, multi line, drop-down boxes, check boxes, file and image uploads and many, many more. Zoho Forms also has built-in support for conditional logic that can be applied at the level of field, page or form to make the process of directing persons to where they need to be on the form and hiding or showing field or pages as needed.

CONS

There are two main issues I have with Zoho forms builder. The first is the inability to have a color picker on the form. It's not included in the standard list and you can't add it yourself. May not be a big issue for most uses but it comes in handy if you work with designers. The second annoyance is with the forms generated when using conditional logic. The logic only applies when the person is filling in the form to hide pages or sections. All those "hidden" section show up when the form is saved in another format meaning reviewers have to scroll through all the blank sections.

Reasons for switching to Zoho Forms

Microsoft Forms had a limit for the fields that we kept hitting.

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Darwin

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Easy to implement forms solutions for all companies

PROS

It really satisfies form or data entry needs for companies using zoho suites, this helps keeping everything integrated within one environment.

CONS

It could be better to implement visual edits in the CSS part of the forms but with workarounds you can easily solve this.

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Dedre

Verified reviewer

Writing and Editing, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Easy to use, packed with great features

I love Zoho Forms for all the functionality it provides, especially analytics and integrations. It is great using it as part of Zoho suite.

PROS

The best feature is the payment feature through payment gateways and merging invoices and receipts with form responses. Data analytics through tracking links are very helpful for campaign tracking, and merging responses from forms to reports is great for data presentation. Responses can be downloaded in a pdf format.Forms can be embedded as well as shared via email campaigns.

CONS

Themes and templates aren't great or visually amazing compared to Typeform, for example, as it is straightforward and basic, but serves the purpose and can be customized.

User Profile

Nicolas

Verified reviewer

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Versatile tool to collect data

PROS

I really like the ease of use it offers for handling the wide variety of features of the form builder. Allows you to receive instant notifications to always keep us informed. Viewing and analyzing the data is very nice and easy, with export as spreadsheets. It facilitates the collection of data by sending the form links through social networks.

CONS

It has a learning curve that can be minimized with extensive documentation.

User Profile

Frank

Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2022

With a little creativity, you can use Zoho Forms for multiple purposes.

Before I started using Zoho Forms, I watched some video tutorials to get started on the right foot, and so far I have done very well with this software. It is an intelligent system that gives us overall control over the distribution of forms; organizing the results to manage specific needs.

PROS

I've tried other form building tools, but what I liked about Zoho and what sets it apart from the rest is that the information is quickly obtained, the data can be exported to other platforms, it offers different options for the analysis of the forms, it has pre-built forms that streamline the process and save the user time in creation, and it has more survey-specific options. The forms are flexible, it can be posted on a website or the link can be shared on social networks, which offers a greater reach and response rate. It can also be sent to a specific audience or sent more privately by email.

CONS

Customization of colors and fonts can be more extensive, and although it has happened on very few occasions, sometimes the forms in social networks do not open correctly and that can be a problem.

Karen

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Highly Customizable and User Friendly

Zoho Forms has proven more user-friendly and customizable than competitors.

PROS

Zoho Forms is very affordable and easy to set up with extensive customization features. The web-based help screens provide comprehensive support for creating forms and their email support team is very responsive.

CONS

Doesn't allow for user sorting of forms list and has separate screens for seeing forms/ reports you created and those created by others.

Megan

Sporting Goods, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Exactly what we need - full features, with automated tasks and notifications

Our company-wide goal this year was to get more efficient. Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers. Anything we can do to save our guys time, ultimately benefits everyone. We're thrilled with Zoho Forms - it's simple to set up new forms and start using them immediately.

PROS

We wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.

CONS

I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.

Daniel

Financial Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Useful tool for automation

I like that they can integrate with other Zoho tools, which makes this software a powerful tool for simplifying simple document management tasks.

PROS

Its interface is very simple. It has the necessary tools to create a complete form with which you can connect with Zoho Signs, another useful tool to create automated contracts

CONS

It won't provide you with many options if you're looking to further customize the form

Phillip

Legal Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

Doing what it do....

Great company and easy to use for the money spent

PROS

Easy to use and implement changes to better serve the workload we produce

CONS

Not enough design tools and options also needs better mobile access.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

Excellent logic and branching forms product, simple to embed

Improved user-flow management and data validation.

PROS

It is easy to create logical form flows, show and hide sections based on the input of previous fields. It is also pre-integrated into the vast suite of Zoho products.

CONS

A few things are overlooked at present limiting some functionality, but I imagine Zoho will address these issues very quickly.

User Profile

Iain

Verified reviewer

Leisure, Travel & Tourism, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

IT Manager

PROS

Great forms with wide range of features and functions

CONS

No cons that we can see, maybe slightly more templates would be good.

User Profile

Tracey

Verified reviewer

Management Consulting, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Excellent and intuitive form building

Enables me to collate client data in a professional and streamlined way. Lots of functionality and easy to use, so I can build the right forms for my business.

PROS

Easy, intuitive and quick to use, creating forms for small business. Lots of choice when it comes to form field types e.g. multiple choice, checkbox, file upload, text etc. Can use own business branding on the form too.

CONS

Can't really fault the software for what I use it for.

Nuri

Management Consulting, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Best app for data collection

Love it, makes life so much easier for us and for our clients.

PROS

Love that it integrates right with Zoho CRM. That we can use it to enter new records, as well as edit existing records. Very user friendly and can trigger different workflows in the CRM.

CONS

One way that this could be improved would be to support multi-lookup fields.

Showing 1 - 25 of 114 Reviews