Shortcuts

RATING:

4.1

(126)

About Shortcuts

Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems. Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information. Client loyalty programs, gift-card management, email marketing and reportin...
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Shortcuts Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Shortcuts

1 - 5 of 126 Reviews

Vasi

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Best Salon Software Ever

PROS

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

CONS

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

Reason for choosing Shortcuts

The other software products seemed extreamlyyy overwhelming and hard to use. They were not user friendly and they needed 10x more training just to learn simple tasks. Shortcuts is like the Apple of salon software where everyone else is like Android (hard to use)

Reasons for switching to Shortcuts

They were internet based software. So if our internet was slow or down our whole system would also be. It was very frustrating.

brandi

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

8 years working with shortcuts

Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

PROS

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

CONS

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Reason for choosing Shortcuts

The style and layout of shortcuts looks much better! Its like using NotePad vs Word. Theres really no comparison. Like I said before I do wish I could add client card info

Bernie

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2019

3 Year contract of frustration.

I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

PROS

The technical support are quote knowable and mostly friendly.

CONS

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing. Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available. The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80's. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working "for" shortcuts instead of it working for me. I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me. When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time.

Diana

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great product overall

Great!

PROS

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

CONS

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

Julie

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Great Salon Software

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

PROS

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

CONS

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.