BOSS811

RATING:

4.8

Overview

About BOSS811

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets. Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians ...

BOSS811 Pricing

BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Essential Damage Prevention Package - 10 cents/ticket for up to 5 users Professional Damage Prevention Package - 20 cents/ticket for up to 20 users Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users

Starting price:

$2,000.00 per year

Free trial:

Available

Free version:

Not Available

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BOSS811 Reviews

Overall Rating

4.8

Ratings Breakdown

(29)

(5)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for BOSS811

1 - 5 of 34 Reviews

Read All 34 Reviews

Travis

Verified reviewer

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2023

Easy to use and administer product

PROS

Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.

CONS

The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.

Phil

Utilities, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2023

Replaced our internal ticket tracking with BOSS811. Glad we did.

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget. We pulled the plug on the programmer and went with Boss811 instead. Should have done it a year earlier.

PROS

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

CONS

It would be nice if Boss811 included property lines, such as are available with the Regrid app. Had a few hits lately where either the excavator or our locator "assumed" where the property ended and they were wrong on tickets saying "Locate Entire Property". We are using the Regrid (free) app when we need to, but if Boss811 could use the same property line database, it could show property lines in the ticket map.

Reasons for switching to BOSS811

Required updates to our old Ticket Management System were over a year behind schedule and well over budget.

Justin

Utilities, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2023

BOSS 811, it works great for my team

Great experience, easy to work with the team at BOSS811

PROS

Easy to use, reliable, and has mad out VA811 ticket management seamless

CONS

No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to.

Reason for choosing BOSS811

At the time it seemed to be a good solution and offered many options that we liked over the others.

Reasons for switching to BOSS811

Not supported by VA811 system, we did not know it at the time but we did need this upgrade in a ticket management solution.

Tony

Oil & Energy, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2022

Boss811 is definitely the best "Bang for the Buck"!

With BOSS811, management can keep an eye on everything, without being at the desktop.

PROS

If I had to choose one item, it would have to be the BOSS811 app. It makes the job so must easier for the locator. As far as the software goes, I would have to say that the "Reports" part of the software is what I like most.

CONS

I don't know that I have any cons about BOSS811. It does everything we need, plus options for a lot of other things that we do not use.

Reason for choosing BOSS811

BOSS811 price is very competitive and the software and app is superior.

Reasons for switching to BOSS811

They increased their price, so it gave us an excuse to go looking around. Glad we did :)