All Quorum Reviews
1-25 of 30 Reviews
Sort by
Jonathan
Verified reviewer
Public Relations and Communications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Actionable Insights
Great, my contact [SENSITIVE CONTENT HIDDEN] is very helpful.
PROSQuorum helps us generate actionable insights on a routine basis. It is most helpful for us to understand what elected officials are talking about on social media and owned channels.
CONSLack of mapping integration at the state legislative level.
Reason for choosing Quorum
None
Katie
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
The Quorum Transition
User-friendly, multi-faceted approach to tracking advocate activity, leveraging advocacy priorities, engaging with lawmakers and their offices, and displaying professional data sets.
CONSCertainly costlier than other vendors, and at times capabilities are discussed and/or promised that aren't quite delivered as described.
Reason for choosing Quorum
For the reasons mentioned above.
Reasons for switching to Quorum
Less capabilities, unreliable customer service, difficult for users to take action on important advocacy priorities, etc.
Vendor Response
Thank you for sharing about your transition and feedback. Since the beginning, we've applied customer feedback to build best in class software and we fully believe that's how we get better at helping you!
Replied October 2019
Tyson
Government Relations, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
API review
For what it advertises, it does well. For being flexible to our trade association's growing advocacy needs, it leaves a lot to be desired. The ability to do paid social and a more robust and customized reporting section would be way more useful.
PROSThe ease of set up is great. For what features it has, it's fairly easy to use and get where you need to go.
CONSIt's such a finished product that it doesn't have a lot of flexibility when you need it to do something new or to try a new feature. As such because it's so baked and new feature updates are few and far between, if the tool doesn't do something you need the customer service folks give you a big "shoulder shrug".
Vendor Response
Hi Tyson - Thank you for taking the time to write a review! I'm happy to hear that Quorum is easy to use and that you were able to get up and running quickly! Additionally, I appreciate you letting us know your thoughts around new features. We are able to build best-in-class software by listening to client feedback and implementing their ideas. If you're interested, I would love to set up some time for you to share your thoughts with our Sr. UX/UI designer or other opportunities to share your thoughts with the product team. Reach out to accountmanagement@quorum.us if you're interested.
Replied August 2020
Megan
Government Relations, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Quorum review- Features that provide value
Integration was very easy and fast. They have a comprehensive resource center. The additional tracking features provide great value for our smaller GR shop and allow us to work more effciently.
CONSThere is a bit of a learning curve with the system and takes some training before you're able to get the most out of all the features.
Reasons for switching to Quorum
We needed a more sophisticated grassroots/stakeholder management platform.
Kara
Civic & Social Organization, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2020
Love Quorum!
Ease of use across all add ons and excellent customer service.
CONSI wish there were more functionality in the state and local tools.
Reason for choosing Quorum
The access to information about elected officials and the ability to map and track our engagement with them with ease.
Reasons for switching to Quorum
We wanted a platform that was a one stop shop for advocacy work.
Vendor Response
"Excellent customer service" is music to our ears! We'd welcome your input on additional functionality you'd like to see at the state and local level. Please feel free to make your recommendations known to your Customer Success Manager or reach out to me at accountmanagement@quorum.us
Replied May 2020
Kristin
Public Relations and Communications, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Useful Tool
There are many functions that are useful in Quorum, such as Sheets--for quickly putting together spreadsheets for our advocacy work. Quorum is also an intuitive and easy to use product.
CONSWhile it's great for some tasks and gathering basic data, an area of improvement would be integration with other programs. The product becomes less intuitive when needing to dive deeper and collaborate across various platforms.
Sarah
Legislative Office, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Love Quorum!
I love Quorum! The best thing about Quorum is honestly their customer service and staff. Of course, the website is wonderful as well, but the staff honestly make the company what it is. They are always available via the chat function on the website and scheduling a one-on-one training is also very easy. Quorum also offers step-by-step instructions on how to do most everything on their website. I love using Sheets for tracking and displaying bills, and I especially appreciate the public-facing maps that you can set up with your sheets. I also appreciate that the status of legislation is updated throughout the day. I also love how easy it is to search for legislation and I really like that each bill has a direct link to the actual legislation.
CONSIntegration with our existing business processes was/is a bit of a challenge. Our company uses StateNet primarily for tracking legislation. Quorum's bill tracking mechanism is a bit quirky and every user at our company is linked in Quorum, which is not a good thing in our case because we all track legislation in different subject areas for different grants and projects. Also if one user marks a bill "unimportant, it is removed from everyone's tracking dashboards. I wish Quorum's bill tracking worked a bit more like StateNet's and then Quorum would be absolutely perfect!!!
Justin
Utilities, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Stop the Spreadsheet Madness
If you work in the public affairs or government relations fields, this software is a must have. No more exporting contact lists of Members (local, state, and federal) in one platform to use in another. No more tracking legislation in one system and grassroots campaigns in another. No more spending hours putting together data from different systems to put together a report on the effectiveness of your engagement and advocacy on that critical bill. Quorum says their system is software built for public affairs. It's not only that, but it's also a game-changer.
CONSLiterally the only downside of the platform is how powerful it is and how many features it has. Remembering everything the system can help you do can be a challenge. On the flip side, I can't say enough about Quorum's customer service and their willingness to help. This isn't an hour-long software onboarding for your team. It is regular meetings with the team at Quorum. If you're not careful, you might forget that your public affairs department doesn't have it's own IT team.
Vendor Response
Awesome to hear that Sheets have been a game-changer for you. Our Customer Success team is at your service as you continue to familiarize yourself with Quorum's many features. Thanks for the kind review!
Replied May 2020
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great customer service!
Quorum has been very helpful to our organization in accomplishing our advocacy goals, especially in the COVID crisis when virtual grassroots advocacy is absolutely critical.
PROSQuorum is great because it combines legislative tracking, grassroots, and outbound email into one tool. I picked up on the tool quickly, but the support team is VERY responsive whenever I do have a question or if I run into a glitch. I also appreciate that I don't feel like I am being sold to when I talk to our rep, more that they genuinely want to help our org accomplish its goals.
CONSSome aspects of Quorum are not user-friendly and take some time to learn. I use Quorum daily, but my colleagues who use it less frequently sometimes have trouble remembering how to complete certain processes like setting up an action alert or policy tracking alert.
Vendor Response
I love to hear that our support team is "VERY responsive," and I agree that our customer success team genuinely wants to see our clients accomplish their goals! I'd love to hear your thoughts on how we can make the product more user-friendly! Reach out to me at accountmanagement@quorum.us if you're interested in setting up a call with our Sr. UX/UI designer to share your thoughts.
Replied August 2020
Sara
Plastics, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Unmatched customer service
Quorum provides the best customer service of any product I think I've ever used. They are always extremely quick to respond and are direct in answering your question. They ask the right questions, and while most things can get solved within minutes, if they can't, they will get it done as soon as possible--you are not forgotten. The bulk upload feature is great because you can correlate your cells to the actual fields in Quorum. Extremely intuitive so that it doesn't require a set Excel template to upload. The custom data and download center is also great for creating leave behinds for our congressmen.
CONSThe Outbox feature is great to have, but it is not meant to serve as your primary newsletter service, even though it can. There are many simple email features that are lacking that would be great to implement. While it can serve as your database of contacts, it is not the best CRM we've ever used. It's definitely meant to be a place for your advocacy efforts but maybe not your entire database.
Vendor Response
The bulk upload functionality is certainly a handy one! Wonderful to hear that makes it easy for you to keep your contact records up-to-date. We'd welcome your product feedback on how we can make Outbox more valuable to you; feel free to share that feedback with your Customer Success Manager or reach out to me at accountmanagement@quorum.us
Replied May 2020
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Amazing Resource
There are so many different components that as long as you invest the time to learn the software, it can make your job so much easier and give you an incredible amount of data. The Quorum team is also excellent to work with -- friendly, helpful and genuinely interested in feedback.
CONSIt can take some time to become familiar and learn the features, but it's worth the investment.
Vendor Response
Thank you so much for sharing your thoughts and for making the investment in learning and making the most of Quorum!
Replied April 2019
Pauline
Government Relations, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Quorum
Excellent produce, excellent customer service
PROSThe company is very responsive to users' feedback and has implemented many of our ideas and suggestions for improvement. Quorum's Sheets feature has made it easier to develop advocacy target lists and bill tracking charts. Its Documents database is the most extensive I have seen.
CONSWe have come across some minor bugs that the company is addressing.
Reasons for switching to Quorum
Quorum had much more functionality
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Excellent Government Relations Platform
Quorum is a feature-rich government relations and legislative/regulatory tracking platform that has helped our federal affairs team to improve our outreach, track legislation, and map our engagement and impact. Quorum's tools, particularly its issue tracking and sheets features, have given us the opportunity to have a bird's eye view and the ability to go granular across the wide variety of issued we track. Quorum is first in class for state legislative tracking, too.
CONSQuorum's rich feature set took some getting used to, and they were very helpful in resolving these initial challenges through a strong customer service offering.
Vendor Response
Thank you for providing your feedback on our product and customer service. It's wonderful to hear the issue management and sheets features are helpful to the work you do!
Replied April 2019
Kathryn
Pharmaceuticals, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Quick and Easy Access to State Legislation Status
Always get quick, efficient and pleasant service from staff when I have a question. That is critical when I need to run a report.
PROSI like that I can quickly reference bill text, status, and latest actions from either my laptop or phone when travelling.
CONSFilters still need to be refined. Still receive a lot of bills that don't impact my business.
Vendor Response
Thanks for sharing your experience with the Capterra community and for highlighting our mobile app! It's great to hear that's helpful while travelling. If you'd like to talk more about your bill filters, please feel free to reach out to your Customer Success Manager.
Replied May 2020
John
Pharmaceuticals, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
SGR Review - Top 5 pharmaceutical company
The Sanofi SGR Team would highly recommend this product to other state lobby teams. Every month they add more and more content to make our jobs in the state easier to navigate. If there is a new request, customer services is always willing to help their IT Department add that for our SGR Team. Our representative even comes to Team meetings.
PROSThe Sanofi SGR Team comments about the bill tracking and daily updates. The system also runs great reports for internal use.
CONSSometimes, I can't remember how to add or delete a function. But customer services will always jump on a call or webex to assist.
Vendor Response
Thank you so much for recommending Quorum! We're glad to hear regular updates to the platform enhance your experience with Quorum State and that our support team has been able to assist when you've encountered challenges.
Replied April 2019
Kate
Environmental Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Quorum User Experience Review
I appreciate the suite of options available for organizing bills and officials. It's helpful to be able to select from lists of officials that I've made when sending out an invitation to an event that I think officials might be interested in. I also appreciate that I can track the progress of not only individual bills, but for issue areas at large.
CONSThe search bar can be frustrating. For example, if I log onto Quorum and search a keyword like "biodiversity," it often defaults to officials.
Vendor Response
Hi Kate! Thank you for your review, and I'm happy to hear that you find Quorum valuable! Per your point regarding default searching, I recommend you reach out to your customer success manager or our support team who can help adjust your search settings to your liking. Again, thank you for your feedback!
Replied October 2020
Cicely
Government Relations, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Quorum is a Game Changer
My overall experience with Quorum has been incredibly positive. I recommend Quorum often to colleagues at lobbying firms, public affairs firms, associations and corporate offices. Highly recommend!
PROSQuorum is a must-have for public affairs and government relations professionals. I have used Quorum for 5 years and continue to be a big fan of the product.
CONSI don't have any problems or cons with the software.
Sean
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Simply the best!
Very user friendly on both the user experience side, as well as the administrator side of things where I am able to control nearly aspect of what I would like to do. The customer support team is also incredible. The live chat support always has quick responses and answers, and if they do not know immediately they will get an answer for me in a timely manner.
CONSNothing, it is the best product on the market and helps me on a daily basis!
Vendor Response
Thank you for your review and for your kind words for our support team. I'll make sure to pass those along.
Replied May 2020
Frank
Law Enforcement, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
NDAA Review
We've had a fantastic experience wit Quorum! Their product is effective in ensuring we do not fall behind in tracking legislation or staff changes. Further, they greatly value their clients in a way that other companies simply do not!
PROSThe ability to track legislation and place the desired bills into an easily downloadable spread sheet is the most significant tool for our legislative affairs. Additionally, the ease in creating custom one-pagers for our members is an important feature for providing value for prosecutors who may visit DC to lobby their legislators.
CONSThe two areas lacking in some form are custom descriptions of legislation, including short summaries. Further, the service does not provide its own news service, however it very effectively tracks news that may mention your company.
Vendor Response
Great to hear the custom one-pagers feature is valuable to youit's definitely a unique tool we're proud of. Thanks for sharing about your experience with our product and our team!
Replied May 2020
Eli
Public Relations and Communications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Quorum — Best Legislative Database for Public Affairs
Providing great data to track all of our issues and help our clients.
PROSSimple to use, great and constantly updated insights, helpful customer success teams and great template designs.
CONSSometimes have trouble downloading data in formats that would be most helpful but usually can work around this
Vendor Response
Thank you for sharing your experience using Quorum! If you'd like to chat more about how we might be able to improve the format of your data downloads, please reach out to your Customer Success Manager or myself at accountmanagement@quorum.us and we'll see what might be possible.
Replied May 2020
Rachel
Verified reviewer
Government Relations, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
I couldn't do my job without Quorum!
Easily integrates into each part of my advocacy work, from outreach to Congressional staff to organizing constituent outreach, Quorum helps make my day more productive.
CONSIt can be difficult to navigate, not super intuitive.
Vendor Response
We're so glad to be able to contribute to your productivity! Thank you for the feedback about your experience as a user navigating the platform as we strive to make Quorum as easy to use as possible.
Replied April 2019
Titus
Public Policy, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Fantastic Program, Always Expanding
As a pro-life organization we've been able to use this for both public policy and to counter abortion industry influence. It's been an effective and versatile tool, we've set up close to 200 quorum pages at this point and paired them with blogs and email.
PROSVery effective, has allowed our organization to collect thousands of contacts and make significant lobbying pushes at a state and federal level.
CONSThere are always things that could be streamlined, but they're constantly adding functionality. If a specific process isn't made their customer service will do what they can to bridge that gap.
Vendor Response
Thank you so much for your thoughts! I love to hear that the customer success team works with you to achieve your goals with the platform. We're always adding new functionality, so please don't hesitate to reach out to your CSM if you have any other ideas for updates.
Replied August 2020
Ashley
Automotive
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Saves me hours of time every day!
ease of use, all the information I need in one place, google for government, great alert system
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Love the ability to make custom reports!
Quorum makes the work more efficient and manageable!
PROSCapturing engagement as we track legislation in a more intentional way helps to not only visibly see but understand the relationships, issues and area where our progress lies and where there is work to do.
CONSInability to sync with other software or programs being used like VAN.
Vendor Response
Thank you for sharing your experience with Quorum! It's great to hear that our software makes it easier to track and report on your policy landscape in one place. While we do have the ability to integrate with some platforms, including Salesforce, I'm sorry we aren't currently able to support the particular sync you're looking for.
Replied October 2019
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
I love Quorum
I like the ease of use, the customer is fantastic and I like how it helps to make my teams' job a little easier. They have information at their fingertips with the app to look up staff members, notes, or touches to offices.
CONSAt the moment, I don't really have any cons
Vendor Response
We're so glad we can help make your team's job a little easier. Thanks for sharing your Quorum experience with the Capterra community!
Replied April 2019