I like the features of Fergus, the ability to have photos on the job and the overall ease of use.

Provides the capability to break down profit and loss statements in detail that gives you the ability to improve in areas.

Time sheet Tracking for me and staff, organised and nice looking quotes, quote acceptance via email, Mobile invoicing if needed, a way of back costing jobs fast  and easily.

Its also provides us with good analytical data on jobs, so we can see our margins and net profit we are making. Very happy with the service provided.

Great for the small growing business to help monitor and maintain costs.

At the moment when generating from quote in purchase orders it generates upside down which is annoying.

Its a true all in one service management software. The program is user friendly and has the best configuration Ive used so far.

This all-in-one system has a fantastic scheduling  feature that is transparent and easy to learn how to use.

Lack of fields in parts database, no link to google calendar,  no subtotals to match sub headings in quotes and invoices, no photos linked to parts.

It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also.

Ease of use, simplicity of the status board helping you track all current and upcoming job from start to finish.

It allows a range of services that make running a business much more manageable. It also has clear instructions and helpful customer service who are always a lot of help.

It is also affordable for start-up companies, but can also be utilized by larger successful companies for a change in operations.

A very user friendly software product with a great support team who are always working to make it better. We have already recommended it and got others in the industry using it.

Fergus have been very helpful. The support team are easy to get a hold off and are very good to deal with.

Every now and then if pushed wrong button to escape would loose the email draft.

It's always hard changing software, so the change was painful.

Excited to see future improvements, and lastly, the team on the customer support help desk are awesome - you guys rock.

Our accountant struggles with certain aspects when needing to retrieve financial information and do reports.

Highly recommend it to someone like myself, a sole trader. Very easy to use and great back up service.

Setting up with suppliers in Australia was frustrating.

Great technical back up in layman's terms and we feel that we are being listened to.

I like how easy it is to use  and implement all aspects of my business.

I use Fergus daily for multiple clients, so I'm quite comfortable with how it works and am now training people in Fergus.

Easy to use and easy to understand the features, it helps me to organize each schedule efficiently.

Desktop and mobile sites are easy to use. Integration with suppliers and accounting software is key.

Apprentice on entry level subscription cant search for jobs unless he is assigned to it which is a pain (has no search bar option at all).

The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.

Good service and support. Excellent overall value especially if using mobile apps.

They have the WORST customer service. They do not answer phones and assume you can figure it all.

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process.

I've tried a lot of FSM's and can definitely say that ServiceBridge is one of the best software on the market.

The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent.

How easy it is to use the system and how how adaptable to my needs is.

Horrid Program - Only use it because I am required to by my Franchisor.

So far so good, we've only been using it off 4 days now. It seems like it will be much better than our previous software, but it's difficult to tell for sure until we get through the learning curve.

We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff.

The best thing about the app is the live support that will help you step by step for everything.

I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge.

The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.

The professionalism has enabled us to focus less on being price competitive and more on a better service.

Nothing but pain and loss of income and hatred from our employees for using it.

The software is easy to use and implementation time is short. Especially if migrating from Service CEO.

The ability to manage our regular servicing and customise to each customers requirements is amazing.

As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.

Well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them.

Loss of data, inconsistencies between different devices.

Great app for phones, great app for a desktop, easy to use and easy to understand.

I'm just starting out with using ServiceBridge, but it seems really user-friendly. Customer service is quick and helpful.

Excellent management tool for service companies.

It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous.

I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis.

Some more robust alternatives exist in the same price ballpark.

Pound Sterling

Fergus is a cloud-based field service and job management solution designed for small and medium-sized businesses. The platform helps users manage a variety of jobs including quoting, estimating, scheduling, contact management, job cards, timesheets, purchase orders and more.

Built by a plumber, Fergus is made to suit up to 30 industries from electrical and handyman businesses through to roofing and security installations. It offers Android and iOS mobile apps, facilitating instant access to projects and related information. Teams in the field can also use the app to access job photos, descriptions, calendar, directions, health and safety functionality and much more.

The status board in Fergus lets administrators view the status of jobs, get an overview of the business and break the active jobs into categories to track where the money is being held up and what needs to be done to move it along.





LongDescription

Employee Management

Production Cost Tracking

Purchase Order Management

Electronic Payments

Status Tracking

Billable Items Tracking

Subcontractor Management

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Document Storage

Document Imaging

Access Controls/Permissions

Activity Tracking

SMS Messaging

Dispatch Management

Digital Signature

Job Costing

Real-Time Monitoring

Contract/License Management

Task Scheduling

Electronic Signature

Project Billing

Group Scheduling

Credit Card Processing

Invoice Management

Attendance Tracking

Timesheet Management

Project Management

Customer Database

Job Management

Calendar Management

Geographic Maps

Automated Quoting

Scheduling

Data Import/Export

Mobile Signature Capture

Email Templates

Multi-Location

QuickBooks Integration

Contact Management

Technician Management

Overrun Reporting

Bills of Material

Project Time Tracking

File Storage

Cost-to-Completion Tracking

Mobile Access

Photo Capture

Real Time Data

Routing

Historical Reporting

Commercial

Labor Cost Reporting

Client Portal

Preventive Maintenance

Real-Time Notifications

Pricing Management

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

Email Management

Project Tracking

Percent-Complete Tracking

Budgeting/Forecasting

Activity Dashboard

Inspection Management

Alerts/Notifications

Work History

Reporting & Statistics

Reminders

Time & Expense Tracking

Cost Estimating

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Calendar Sync

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Expense Tracking

Discount Management

Real Time Reporting

Customizable Branding

Financing Management

Automatic Backup

Reporting/Analytics

Recurring Tasks

Contact Database

Progress Reports

Monitoring

Employee Scheduling

30-day Free Trial, no credit card required.

Free plan available.

Timesheet only from: $9.60 per month.

Full user from: $28.90 per month.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Fergus

In Person

Live Online

Documentation

Videos

US Dollar

Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets.

A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches, and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF files, shareable links, or email.

Field Service Management by GPS Insight allows businesses to manage accounting processes by integrating the platform with Quickbooks. Pricing is available on request and support is extended via live chat, FAQs, phone, email, and other online measures.


Customizable Fields

Inventory Tracking

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Customer History

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Inventory Management

Up to 2 users with Starter plan of $49/mo

Fergus vs Field Service Management

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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