I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad. The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms. ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate. As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them. The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.

Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times.

For an emerging technology, there are a lot of missing features for the price tag. ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost.

ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Ease of use, multi-function, solid features.

Some minor glitches over the years, but nothing terrible.

we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Ease of use

would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.

Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.

If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.

We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Easy to use... easy to update users

Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

Overall experience has been great. At times customer support in transition was a challenge. If you don't keep up with updates the program kicks off way too much.

It saves on all paperwork. It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due. A start to finish program that is awesome once you get the hang of all the features

When it cuts out or there is delays when texting in info

I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software.

Easily manageable to all employees, office and techs in field.

Still waiting for ability to create Tasks from within customer main file. Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable.

We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.

It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.

Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.

Paperless office

Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.

Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.

Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response

It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices

The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well.

Customizable reports

Forms not as professional looking as we would prefer.

Overall, our experience was great. there were times the tracking would be off some but over all it was good.

This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating.

We used this as a GPS device but staff would leave their phones in other locations.

It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful!

Easy to add users/delete

Setting up a new user on their smartphone was tricky at first

Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

Fairly simple & straightforward system. Easy to train new employees on the system.

Not all of the features are operational at this time.

I would give this program all fives with the exception of a longstanding iOS glitch that has not been ultimately resolved.

The mobility and instant updates. The ability to take photos on the fly.

The inability to attach photos to Service CEO via ServiceBridge automatically. We have to manually download and then upload. I wish that I could access recent history on IOS devices.

Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

Ease of use

wish it did more!

Absolutely horrible.

Nothing, it is constantly having issues.

Constantly have issues and no customer service number to call. I must contact customer service multiple times and I get vague answers and problems are not fixed after weeks of emails.

It's been good, a lot of little quirks that need to be worked out. For the most part it works well, we had support in the beginning, but now if I call service bridge i rarely get ahold of them. In the field using a IOS device lately something is going on and the specialist have to call the office to fix the problem. If I was to call service bridge and try to tell them about the issue nothing would get done about it. We have learned to work with what we have.

Paperless

Support

Would have no hesitation in recommending the software, in my opinion, suitable for anything for very small to very large and anything in-between with functionality to suit every scenario. Very Strong Reporting, Responsive Team for Support and service enhancements. Overall very pro-active with new "useful" functionality. We have a distinct advantage over our competitors for our field service requirements, so much so I have withheld our company name as I don't want them to know what we are using!

slow to make changes in functionality and fit in with my business. Always have to make my company operation to compensate for functions not in SB.

We have enjoyed using service bridge- appreciate the ease and the overall access and functionality. We are however still puzzled with many of the functionalities. Communication for the support is not good. It takes several calls and attempts to resolve an issue or concern and rolling this out during our busy season with little response on questions or resolutions is not customer centric.

Ease of getting information to our technicians- and processing invoices.

Support- we think the software is amazing but we don't have time to watch tutorials to find resolutions to our concerns. We started this software at the start of our busy season to increase and improve productivity- but having to chase answers is not productive at all- neither is taking my sales reps off the phone for 30 minutes to watch a video.

System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians.

Mapping and being able to view job history

Unable to view jobs if assigned to other technicians

It is very easy to use and adapt your business to. The support is excellent and quick, whether by phone or email.

Customer Srvice

Too many clicks to get around. The inability to sort Active Customers from Inactive ones.