Confluence vs Zoho Desk

The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.

Confluence has most features needed for my work, but it can be difficult to format code and mathematical equations easily.

Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.