Freshdesk vs Sage CRM

RATING:

4.5

(3263)

Freshdesk has 3263 reviews and a rating of 4.5 / 5 stars vs Sage CRM which has 67 reviews and a rating of 3.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (3263)
3.5 (67)
Ease-of-Use
4.5 / 5
3 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
March 27, 2024
January 24, 2024
Pros/Cons
  • Pros

  • This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.
  • Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.
  • Cons

  • Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.
  • The support and contact system for Freshworks/Freshdesk is as bad as it gets.
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  • Pros

  • Good as a client database. Clear online portal and good customer service representative assigned to account.
  • Surprisingly customer service respond with very standard answers but not to specific questions.
  • Cons

  • We had trouble processing payments. Overall, it was hard for us to use all the features and rely on it to be more productive.
  • The more people on it, the worse it gets. Cannot use remotely through a VPN.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos