Groove
About Groove
Awards and Recognition
Groove Pricing
Pricing is based on the number of users per month and features selected.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Groove
1 - 5 of 66 Reviews
Maxwel
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best way to manage your customer support network
My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.
CONSFrequent updates move features around and sometimes makes it difficult to find something that you use every day. Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed October 2021
Easy to manage the knowledge base & ticketing system!
Knowledge base & ticketing system at the same tool makes the life easier with Groove.
PROSIt's easy to manage the knowledge base & ticketing system mainly for SaaS companies with Groove.
CONSThey can offer more features to customize the webpage of knowledge base.
Reasons for switching to Groove
Ticketing system is more advanced in Groove.
Jamie
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Best of the Best
* Easy to setup * Easy for team members to use * Simplicity is the ultimate sophistication
CONSAbsolutely nothing - the team and company are amazing.
Jared
Computer Software, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2021
Not nearly as efficient as Outreach
I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out.
PROSI do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful.
CONSComing from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software.
Reasons for switching to Groove
Wasn't my choice it was forced upon us.
Ensons
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Human-centered ticketing system
Groove is the smartest "abstraction layer" over email I've seen so far. We don't think in terms of E-Mails any more (you wouldn't know there are any), but individual customer threads in a proper ticketing system.
PROSConsider that pricing is not related to the amount of emails you receive or send. The ticket archive keeps growing, but you don't pay more over the years. That's great.
CONSThe interface is not as snappy as a desktop email client, so there is friction when you start using it. But as far as web technology is concerned, it's as good as it gets.