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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.65 / 5 (48)


4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5


4.5 / 5

Last Review Written

December 17, 2020


  • Pros

  • I love this software. The sute is well managed and the customization options are fantastic. You can store a lot of information,securely,on this site

  • Product is extremely customizable. The ability to relate/link disparate items and passwords works fantastically.

  • Cons

  • The licenses for IT Glue can be quite pricey, however, they are ultimately worth it, the integration alone makes up for the costs.

  • Not a lot of ability to customize the documentation containers. Sort of "as is" although it works very well for how it "should" be utilized.


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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

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