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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.79 / 5 (140)

Ease-of-Use

4.5 / 5

Value for Money

5.0 / 5

Customer Support

5.0 / 5

Functionality

4.5 / 5

Last Review Written

October 16, 2020

Pros/Cons

  • Pros

  • Love the ease of use of the system. The tile option is something that adds great value. Love the product

  • I really enjoy the ease of use of the system and it is very quick in displaying results. The formatting is also great ensuring it is easy to read the information.

  • Cons

  • Setting up scopes and roles can at times be a little difficult; however Livepro are in the process of updating this function to allow set up of roles and scopes to be a bit more user friendly.

  • There are some features that I think it would be nice to have, but with the constant upgrades and enhancements they make I'm sure it won't take too long to get all the improvements I wish for.

Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Operating Systems

Windows

Mac

Linux