livepro vs Zoho Desk

Setting up scopes and roles can at times be a little difficult; however Livepro are in the process of updating this function to allow set up of roles and scopes to be a bit more user friendly.

There are some features that I think it would be nice to have, but with the constant upgrades and enhancements they make I'm sure it won't take too long to get all the improvements I wish for.

Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.