We have been using LogMeIn Central for over 10 years. It's a great product and serves our needs very well.

The ability to manage all of our remote computers in one place, but we can also group them into subgroups by department, vendor, etc. I also like the ability to create an installation link that I can e-mail to someone and have them set up the LogMeIn software on the computer themselves.

The only feature that I would like to see would be the ability to grant/deny remote access on a per user basis by time of day. For example, if someone only needs remote access during 8 AM - 5 PM, we should be able to deny access between 5PM-8 AM.

LogMein Central has made it easier, faster and more practical to teach and train my staff at different and various times of the day from any location either party is at.

LogMeIn makes running a business easier by being able to teach employees pertinent training/information by connecting computers and demonstrating virtually together.

Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.

We have used LogMeIn Central since it started. It used to be lightweight, solid as a rock, and before all of the price increases, an excellent value. All of the stuff added since then is either hard to use, buggy, or has many limitations. In addition, the price has skyrocketed. Every year at renewal time we look at replacing it.

It takes care of the basic necessities extremely well. Many of the more advanced features are buggy or of limited usability.

The bugs and the limitations of the advanced features. VERY pricey for what it is. Without substantial discounts, it is a very poor value.

Overall good experience got used to using it and now that we have also started to use connectwise automate have found that the tool has much more options than does LogMeIn. But it gets the job done.

I liked that after installing the install package it was easy to access the workstation with proper credentials.

The downside to this app is that it won't let you log right in, you have to have the correct credentials. If you try 5 times it'll lock you out for 5 minutes. I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it. But if we have made a connection with the workstation I would hope that it would recognize that and just allow the connection. Could useda more friendly file transfer.