# ManageEngine ServiceDesk Plus Software Reviews, Demo & Pricing - 2026 > Review of ManageEngine ServiceDesk Plus Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ca/help-desk/manageengine-servicedesk-plus-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ManageEngine ServiceDesk Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/alternatives/) # ManageEngine ServiceDesk Plus 2026: Benefits, Features & Pricing Wondering if ManageEngine ServiceDesk Plus is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ManageEngine ServiceDesk Plus 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Pricing Starting at $16.00 per month ### About ManageEngine ServiceDesk Plus ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand. Wondering if ManageEngine ServiceDesk Plus is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ManageEngine ServiceDesk Plus User Interface ## Popular ManageEngine ServiceDesk Plus Alternatives Main Product ManageEngine ServiceDesk Plus 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.30Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price ## ManageEngine ServiceDesk Plus Pricing and Plans Starting price: $16.00 per month Free Trial Free Version Standard (Cloud) $16.00 per user, per month Plan includes: - IT Help Desk Professional (Cloud) $33.00 per user, per month Plan includes: - Asset - Change Enterprise (Cloud) $78.00 per user, per month Plan includes: - Projects Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ManageEngine ServiceDesk Plus Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ManageEngine ServiceDesk Plus Activity Tracking AI Copilot Alerts/Notifications Analytics API Approval Process Control Asset Assignment Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Availability Management Barcode/Ticket Scanning Barcoding/RFID Benchmarking Billing & Provisioning Catalog Management Change Management Chatbot Chat/Messaging Check-in/Check-out Client Portal CMDB Commenting/Notes Communication Management Communications Management Complaint Monitoring Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Library Contract/License Management Corrective and Preventive Actions (CAPA) Cost Tracking Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Depreciation Management Disposal Management Document Management Document Storage Drag & Drop Email Alerts Email Management Email Templates Event Logs Fixed Asset Management Forms Management Full Text Search Help Desk Management Historical Reporting Incident Management Incident Reporting Inventory Management Inventory Tracking Investigation Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management Knowledge Base Management Knowledge Management Live Chat Location Tracking Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile App Mobile Interface Monitoring Multi-Language Multi-Location Online Forums Performance Metrics Pre-built Templates Prioritization Problem Management Procurement Management Projections Project Management Purchase Order Management QR Codes Real-Time Chat Real-Time Monitoring Real-Time Reporting Real-Time Updates Recurring Issues Release & Deployment Release Management Reminders Remote Access/Control Reporting & Statistics Requisition Management Reservations Management Resource Allocation & Planning Rich Text Editor Role-Based Permissions Rules-Based Workflow Safety Incident Management Scheduled/Automated Reports Search/Filter Service Catalog Service History Service Reporting Service Request Management Single Sign On Software License Management SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Templates Text Editing Third-Party Integrations Ticket Management User Management Web Notifications Widgets Wiki Work Order Management ## ManageEngine ServiceDesk Plus Integrations ManageEngine Endpoint Central Integration rated 4.4 from 19 reviews ManageEngine ADSelfService Plus Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review ManageEngine Applications Manager Integration rated undefined from -1 review Zoho Analytics Integration rated undefined from -1 review ManageEngine ADManager Plus Integration rated undefined from -1 review See all 16 integrations ## ManageEngine ServiceDesk Plus User Reviews Overall Rating 4.4 Ratings Breakdown 5 55% 4 35% 3 6% 2 2% 1 1% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 Melih Ç. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 12 months Review source Reviewed January 2025 Review of ServiceDesk Plus 4 I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin. It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very customizable according to the needs as well as the Request LifeCycle configs. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: ServiceDesk Plus is a highly customizable ITSM tool with many modules. It has Incident/Request Management, Change Managements, Project Management (Waterfall), Inventory Management, etc. This kind of management capabilities can easily align the customers' environments easily. Additionally, they have many integration capabilities like MS Teams, Endpoint Central, Jira and these are just native ones. With custom integrations, many products can be integrated with it. Cons: Even if it has great tools, I believe the AI capabilities should be extended when incident and/or request tickets are being handled easily. Additionally, the ServiceDesk Plus Failover feature should be more smooth and easy to configure. Read More Justin G. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for more than 2 years Review source Reviewed January 2025 ServiceDesk Plus is Helpful on a Budget 4 Overall, the experience has been pleasant. ServiceDesk Plus has served its purpose time and time again. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization. Their support staff have always been willing to assist when contacted. Cons: The Knowledgebase could use some work. While it is functional, it is not the most robust in features and doesn't tie into support tickets very well. Reasons for switching to ManageEngine ServiceDesk Plus Spiceworks doesn't not support SSO or user provisioning. Read More AG Austin G. Verified reviewer Financial Services 501-1000 employees Used other for free trial Review source Reviewed July 2019 Not ready for cloud 4 Previously 3 Ratings Breakdown 4 Ease of use Previously 3 3 Functionality Pros: ManageEngine comes out of the box with a number of pre-built workflows that can minimize time required for implementation and it integrates directly with TeamViewer which can be a huge benefit for technicians who frequently perform remote support. Cons: The interface was not as simple or easy to use as other service desk applications out there and the ability to run scripts from the tool in order to automate self-service requests required the entire application to be installed on-prem. Sadly, the ability to execute reports requires a third party tool at an extra cost. Read More Nicat B. Verified reviewer Government Administration 201-500 employees Used daily for less than 12 months Review source Reviewed May 2023 My experience has been amazing and productive 5 As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization. ManageEngine has many features. They are remote connection, video call and chat functions. You can even manage the computer's services or system files without connecting to the computer's desktop. I work in an organization with 500 employees, and the ManageEngine was very helpful in providing technical support. However, the availability of the ticket system in the ManageEngine makes it easier for you to give detailed reports to both the work efficiency and the management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Among the alternatives, it was the most convenient to set up and use. It has a user-friendly interface Cons: It's a very convenient product, I like ManagEngine's products in general, but sometimes additional add-ons can be a bit expensive. Reasons for choosing ManageEngine ServiceDesk Plus Looking at other alternatives, this product is the most convenient to use. Read More Harry S. Verified reviewer Construction 51-200 employees Used daily for less than 2 years Review source Reviewed November 2022 Great software, could use more features 4 It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version. Cons: The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen. Reasons for choosing ManageEngine ServiceDesk Plus Trialed ServiceNow but I found it more updated and had a better UI appearance from both a user's point of view and administrators. The pricing also was a reason. Reasons for switching to ManageEngine ServiceDesk Plus It didn't have all the functionality or updated UI we were after. Read More Sergio D. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed January 2022 A complete, easy to deploy and use, customizable service management solution 5 We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work. Ratings Breakdown 4 Ease of use 5 Value for money 4 Functionality Pros: It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions. Cons: As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers). Reasons for choosing ManageEngine ServiceDesk Plus Completeness of functions, ITIL orientation, ease of use Read More Sam L. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed July 2019 Great ticketing system for helpdesk 4 This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed. Ratings Breakdown 5 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app. Cons: Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many Reasons for switching to ManageEngine ServiceDesk Plus Spiceworks wasn't working correctly and was misreporting assets. TIcket system wasn't user friendly and techs didn't know how to use it, even after training. klunky was the work they used. SD+ is much, much better Read More AV Ahmet V. Verified reviewer Chemicals 201-500 employees Used daily for less than 12 months Review source Reviewed December 2025 ManageEngine ServiceDesk Plus 5 Our overall experience with ManageEngine ServiceDesk Plus has been highly positive. The solution has significantly reduced our operational burden by making our IT service management processes more organised, traceable, and efficient. Its comprehensive capabilities in critical areas such as request management, SLA tracking, automation workflows, and reporting have markedly improved the quality of our daily operations. Its user-friendly platform for both end-users and IT teams has accelerated the adaptation process. Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs. Overall, I can confidently say it is a reliable solution for organisations seeking to professionalise their processes and strengthen their service management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers. The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages. Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes. Cons: The aspect I would like to see improved in ManageEngine ServiceDesk Plus is that some advanced configuration and integration steps occasionally require additional technical knowledge. Furthermore, making the interface more modern and fluid in extensive customisations could further enhance the user experience. Apart from that, although it has a robust structure overall, improvements in these areas would make the solution even more effective. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed January 2025 Straight to the point system! 5 I use this system in my full time job as a technician and it has a huge list of features which make it easy such as different job views, informative dashboard and handy buttons on the taskbar. We recently switched to another ticketing system and although there were a lot of new features, they weren't ideal for our line of work and found it much easier to navigate Service Desk Plus. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The different views for tickets you have to manage is great to manage the workflow. You can adjust the order of tickets by date, name, technician assigned and more. Adding custom objects to the system is also very handy, in my case we use custom buttons to send out emails to clients that are pre-configured. The dashboard is also great for checking close rates and seeing how the tickets are holding up as a whole. Cons: My only grievance is it feels a little dated sometimes compared to other systems but as far as functionality goes, it's amazing. It's not fair to rate it less for this reason as it's by far the best ticketing system we have used. Read More AR Adam R. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2025 Manage Engine Plus Recommended 5 Overall Manage Engine Service desk plus is an easy to use and maintain solution for call logging and effective management of workloads and the Integrated CMDB is easy to understand Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is very easy to use and the customisation options for how you want it to look on your browser makes things easier to layout Cons: The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better Read More Showing 1 - 10 of 231 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) ## ManageEngine ServiceDesk Plus Popular Comparisons [Freshservice vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[Freshdesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/)[LiveAgent vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/liveagent-profile/vs/manageengine-servicedesk-plus/)[Zendesk Suite vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/compare/26892-Zendesk/vs/360387-manageengine-servicedesk-plus/)[SysAid vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/sysaid-it-crm/)[Zoho Desk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/zoho-desk/)[JIRA Service Management vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/manageengine-servicedesk-plus/)[Zoho CRM vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/zoho-crm/)[ServiceNow Customer Service Management vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/compare/356274-ServiceNow-Customer-Service-Management/vs/360387-manageengine-servicedesk-plus/)[Dynamics 365 vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/360387-manageengine-servicedesk-plus/)[Salesforce Service Cloud vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/service-cloud/)[HubSpot Service Hub vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/manageengine-servicedesk-plus/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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