SapphireIMS
About SapphireIMS
Awards and Recognition
SapphireIMS Pricing
Please contact Tecknodreams Software Consulting directly for pricing information.
Starting price:
$1,500.00 per year
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for SapphireIMS
1 - 5 of 60 Reviews
Listin
Construction, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Flexibility and Ease of use
Very customizable and can be moulded to meet our Business needs.
CONSPatch Management Solution which has a lot of manual configurations compared to SCCM
Reason for choosing SapphireIMS
Flexibility and ease of customization. Also, price point was a big decider.
Reasons for switching to SapphireIMS
Wanted a solution which has the complete ITSM suite
Pradeep
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
This software has all the required features.
Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.
PROSThis software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.
CONSWith the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.
Mangesh
Mining & Metals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2020
Support & Services
We are using it for ITSM & ITAM tool for JSW.
PROSFlexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.
CONSSupport & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.
kalpesh
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
SAPPHIRE IMS RELATED
VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM
PROSWE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...
CONSAGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.
Rahish
Biotechnology, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2023
Overall Good Some additional Features is required
Good, but need to improve Some additional features as compared to sodesk, manage engine application
PROSFreandly customization feature in application where we can customize the application
CONSImplementation Support was not good every team asking for scope of project
Reason for choosing SapphireIMS
We have taken multiple application trail