SeamlessDesk vs Zendesk

SeamlessDesk has 24 reviews and a rating of 4.58 / 5 vs Zendesk which has 2398 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (24)

4.35 / 5 (2,398)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 10, 2020

September 29, 2020

Pros/Cons

  • Pros

  • It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

  • SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

  • Cons

  • There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.

  • Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2020

Advisor Recommendations

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23 Recommendations

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux