SLA and Customer support, ticket generation with the assignment of agents.

It's fast process of setting up and get everything aligned.

All features offered in hesk are not free. Prominent features are paid.

I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use

In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly

Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

Used this helpdesk for years. Works vastly better then having no ticket system.

Features/support are lacking compared to premium ticket system options.

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Nothing in particular, it's good software

c'est une des meilleurs application que je connaisse car elle facile le travail des informaticiens qui sont chargé de tout le temps se déplacer pour des problèmes mineurs de dépannage informatique

l'aspect que j'ai apprécié c'est celui de l'aide à distance et du chat en temps réel. la solution apportée est concrète et il y'a toujours un satisfaction de la part de l'utilisateur.

l'application est fonctionnelle et je n'ai pas eu de souci

Easy to setup, easy for customer support.

Software does lack some features like automatic e-mail after a ticket has been created and / or solved.