For home health care this is one of the most specialized available. My organization used it for years. I'm able to better supervise using Alora and I'm glad that we used it. If the problems are fixed Alora would be the perfect home health care software.

Alora was created for home health care agencies and is designed to help manage operations smoothly. Stay compliant and manage documentation for all employees including those who provide non medical services like personal care or home care. The biggest help is that visit notes are automatically added, other software tends not to include visit notes and it's harder to schedule repeat or daily. Billing is easy even to medicare or medicaid, and Alora helps cut down on paper forms and records. The customer support team is very friendly and answered all of my questions on the spot.

Alora has had problems and holes in the software for years and those were never fixed or improved. The medicine list is not complete and dosen't list other names that would make searching for the medicine easier. It has abruptly stopped working and we have temporarily lost data but it was restored. A well structured selection panel for easier access would make Alora better too.

Customizable. Parameters driven making it scalable. Well integrated with the DDE , Clearing houses and SANDATA for EVV transmission.

Because it is highly parameterized. Nursing staff finds it difficult to make proper use of it's customizing features. Initially, they take time to understand the information flow. I highly recommend to introduce incident reporting template. Nurses don't use communication log properly to report incidents. A/R Module is tedious.

We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely.

The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you.

Outstanding .

The Alora's Team works like a fine tuned machine...To keep your Healthcare finances flowing with ease.If there is an issue with recovery of payments ,Alora walks with you hand in hand through the process of recovery.Alora educates you on the use of the software to better enable you as a Provider to stay on top of your claims and billing process . Alora the price is right and the customer service assistance is what helps me sleep at night knowing Alora is just a call away .

Had an issue once with my invoice but after a talk with the Dpt. manager issue was corrected and all cleared up.

I love how easy it is to navigate through Alora!

Sometimes the updates aren’t the best, so you have to work through the issues.

Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines.

I like how easy it is to use and the flow of information to other tabs

When you do have an issue it seems hard to get it resolved in a timely manner

Excellent customer service.

User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream.

A few bugs in the beginning stages of implementation. Overall, the process went smoothly.

Ease of use and ability to complete documentation quickly.

Plan of care orders and goals could be copied from previous plan of care when doing a recertification.

Very good.

Easy to use software for daily charting.

Complicated process in the beginning to start.

amazing

I love how easy it is to use from any where

connection can be spotty and frustrating at times

This system can be very easy to use and train others. I do everything from clinical to billing and it’s pretty easy.

I hope they are not growing too fast that my needs and requests sit on the back burner. I’ve seemed to get slower responses from Alora when I really need the changes complete or things to work right. Otherwise I’m the one putting in more work.

Overall it has helped increase productivity in certain departments which clears up time to completed other important tasks.

Scheduling features has increased productivity as well as being able to batch print/fax has made several department's jobs get done easier and quicker.

There are too many different ways to access parts of the charts which can create a little confusion in regard to completing scheduled visits or creating their own.

I like how simple this system is to use and train people on. It never takes me long to get people to navigate where they need to.

I’ve had a bad experience with customer service before but it was corrected internally and she is no longer an issue.

The program is user friendly. With no training at all, I was able to navigate the system with ease.

Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits.

Alora has been like a dear friend to our company for many years. It is an easy to master software with user-friendly layouts at every turn. I am a pro at this and I can barely use my own smartphone. I absolutely love this program and can confidently recommend it to any serious Home Health Care start-up or well established company as their primary business related software. Alora listens to your feedback and updates their software regularly to meet ever-changing industry needs.

There are little to no cons about this program. I have been using it for years and the only issue I have ever had was a server wide slow down once or twice that was cleared up within minutes.

When starting the agency many years ago, software was one of the decisions I was most nervous about. So glad I went with Alora!

Intuitive; excellent customer support; receptive to requests for modifications; value for money. Love it!

You've got a great support team who always have been able to help, eitheir they know the answer or don't!

I think this software is esay to use. It's the inly software for home care I've used as I'm new to the industry, and pretty fast I was able to handle myself in it.

The introduction of Alora Plus hasn't been very smooth. There are some functions, specially reports which don't work in Plus or Classic. Also the interface, for certain things I prefer Classic and for others I prefer Plus.

Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality.

You can upload to the EHR in a more timely fashion. You can look at multiple sites with ease. In the Reports section you can type in what you want instead of scrolling down.

I don't like that you cannot see a 60 day episode at one time. It is broken up when the month changes. It is not as easy to navigate through an episode when scheduling.

Great

Customer service is wonderful, the software is easy to learn. Also Alora has a training video that is available that you can always go back and educate your self.

So far I am very satisfied, I don't know what the future will bring.

Great staff and customer service

wonderful staff, they help with teaching brush up and reminders. excellent staff!

15 minute round up or down of visits. it is in the product but has never worked. it has been brought up multiple times. This would be a great help with payroll.

It is easy to use, and staff is excellent with helping.

Easy to navigate. user friendly Is easy to schedule clients.

Only the time zone when needing to call but that is not controllable.

Limited number of electronic fax pages that can be sent on a monthly basis (100), is not good for larger companies trying to be paperless.

The dashboard is quite comprehensive. The ability to customize to each employees' needs. Schedules are easy to create and read.

The client demographic information and the admission data being split into 2 different areas makes it difficult to navigate between the two. While the 485 is created based off the completed Oasis assessment, it is not generated automatically, so you have to go back and manually click through to complete the 485 and fax out.

I have used a lot of homecare software systems. Nothing compares to the ease and simplicity of this software. Every clinician loves the fact it is simple and fast to use and doesn't cause a lot of extra time to chart. We will use Alora forever!

Simple charting, tracking reports and makes every clinician happy. A Happy staff makes everything flow perfectly. When things flow patients are taken care of and happy too! Customer service for Alora is top notch. When I need something or anyone needs anything we get immediate service without substantial hold times or call backs.

None

It took a bit longer than expected, but when we were contacted and set up for our appointment, it was well worth it. thank you so much.

The entire program has been a wonderful surprise for our purchase and not failed us yet. We are finding new things and learning all the time.

Wish there was a way to enlarge pages, on some computers it is not available. Not sure why this happens.