AxisCare Software

4.68 / 5 (499)

Our advisors have recommended this product 28 times in the last 30 days

About AxisCare


Established by home care professionals, AxisCare Home Care Software provides a system designed with the workflow of a private duty agency in mind. AxisCare provides a scheduling software solution that features a GPS Mobile App, automatic invoicing, billing and payroll integrations, custom forms, reporting, and more.

AxisCare can be used on any web browser and any operating system, even on phones and tablets. Within the system, the telephony tool enables caregivers to check in and out from a client's home via cell phone or the client's home phone. Notifications are available via email and text; the system can send a notification if a caregiver is running late, helping to maximize communication between the caregiver and the office.

Additionally, the marketing module can integrate with most popular email providers (Google, Apple, Outlook), and the scheduling module offers real-time calendars that alert users of things like double appointment bookings and caregiver overtime. Businesses can track their ROI on advertising, increase lead conversion, create campaigns, and more.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

499 Reviews of AxisCare

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(357)

4 stars

(114)

3 stars

(21)

2 stars

(5)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 499 reviews

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August 2018

Matthew from Visiting Angels

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Fantastic Home Care Software! Scheduling Genius!!!

AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.

Pros

The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want.
The app, which is both Apple & Android compatible, is wonderful. It allows caregivers to clock in and out using a single tap. As an agency we can be confident that our caregivers are on site and ready to perform their duties (clients homes are geofenced, so they can only clock in at the house). The app works on both new and really old phones - a huge plus! The app also shows all the ADL’s which are tapped to indicate completion and the caregivers add their care notes directly into the app, which can then be verified online. We have so many caregivers comment how easy this system is compared to other agencies they have worked with.

Cons

Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

May 2015

James from Visiting Angels Chattanooga


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

May 2015

This IT Consultant Turned Home-care Provider Loves AxisCare

Pros

I like that AxisCare was built from the ground up to satisfy the needs of a Private Duty company. Instead of being something that tries to please all the people all the time, they have come up with a beyond robust platform that meets every need that I have in Home Care. From clients to caregivers, leads and referrals, messaging and telephony, it's all there and then some. The marketing portion of this program is the single most important factor in the growth of my business. AxisCare works seamlessly with Quickbooks Pro or Quickbooks Online Edition. I've used both and AxisCare saves me so much time. I am constantly finding new and innovative ways to use AxisCare and their support and development teams are the best. Problems are solved immediately and suggestions are implemented in the newest updates.

Cons

I can't think of anything I don't like about AxisCare or the company. I just wish more people knew about them and what an amazingly useful program it is for the management of my home care business.

August 2016

Kimberly from Happy Hearts Home Care LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

Best Scheduling Software Around

This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do. The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.

Pros

Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Cons

Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

August 2018

Betsy from Visiting Angels

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2018

I used to have complaints over Axiscare but it has been developing and becoming more user friendly.

I do wish that we could have some kind of way to maybe press and hold shift or control then individually click each visit (or press and hold the left mouse button and then drag over visits) to adjust those times... kind of like in scheduling but you're doing it on the calendar itself. This would be really helpful for when you get an increase in hours for one month, it's that easy. Also since hours vary, maybe there is a drop down menu that says "add one hour before, add one hour after, add 30 min before, add 30 min after" and while everything is highlighted, you just push that button and it will adjust all highlighted visits. Also maybe underneath the caregiver and client calendar, a spot where we can write call logs... we just highlight whatever visit we are referring to and it will automatically populate the caregiver and client's name in the log. Also in call logs, it would be awesome if we could save a document in there such as an important recorded phone call so we can refer to that more easily.

Pros

I really like how you can copy and paste visits where you used to have to make them individually. Yalls improvements have been great.

Cons

Axiscare has been running slow a lot lately. I know that that is sometimes out of any one person's control. I don't really have any cons.

April 2017

Teresa from Texas Home Care Partners of Houston

Company Size: 11-50 employees


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Axis has made scheduling a more efficient process, and saved time.

Overall, AXIS is a great scheduling system, that has DEFINITELY added ease and efficiency to the job of the scheduler. And I should know, since I am the scheduler!!!

Pros

The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

Cons

There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

August 2016

Chris from Freedom Home Care, LLC


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

AxisCare Provides a Competitive Advantage

Pros

After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the competition. The roll-out of the AxisCare Mobile App has been a huge win for our caregivers, which translates to a huge win in the office. There are less missed clock-ins and the completion of ADL's is much more consistent. The support staff is fantastic. We have experienced a very quick response time anytime there are questions or issues and the staff always treat you in a friendly and professional manner.

Cons

An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was.

August 2018

Monika from We Are Family Home Care

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

August 2018

Great System!

I know the owner of We Are Family Home Care spent a lot of time researching programs for our company. He felt this would be the best and streamline everything and I have to agree. My caregivers also agree! Some work for several agencies and truly are thankful to eliminate paperwork and have the app or computer access instead.

Pros

Axiscare is very easy to use and to understand, even for those with limited computer skills. Your customer representatives are so kind and helpful and will talk through any problems I may be experiencing. Everything transfers over from lead, to client with ease. The app is outstanding for caregiver use and helps us make sure all notes and ADL's are in on time. The group messaging is unique and a definite perk. I also love the time stamp on everything, it really helps deter any fraudulent activity.

Cons

The only thing I don't like is that the calendar was changed and I feel in some ways it is more difficult to maneuver. However, I do understand that since I use a laptop, this may be the reason.

August 2018

Mark from Home Instead Senior Care

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Functionality

3.0

August 2018

It's been pretty good. Better than other software programs but still room for improvement

Pros

Our customer rep., although she has other responsibilities, is very knowledgeable when we have an issue. Staff is usually very friendly. Software is fairly easy to use. The 3rd party billing has made billing the VA much easier and has sped up the payment time by the VA significantly. The integration with Applicant Stack makes putting in new employees a lot easier.

Cons

After customer rep. left, the technical support took a little bit of a hit. While they are friendly, most of the time they have to seek out other help to answer a question. Would be nice to have some better reporting. The one report we requested had done took quite a while to get done and was 75% of what we asked. While I can appreciate tech support calling back (typically the same day), most of our issues are real time issues and would be nice if we could get someone on the phone right then and there.

August 2018

Jennifer from Visiting Angels

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Functionality

3.0

August 2018

Improvement Needed

Pros

I like that it's web-based and relatively user friendly for basic functions. I like that you can manage most everything using just 1 system.

Cons

Many of the add on products do not integrate well. It is difficult to reach someone on the phone for customer service assistance. Follow Up is poor, most of the time even when submitting a ticket I have to chase down the person to follow up with reported issues. I currently have a ticket open from a week ago and still have not heard back from Axiscare. There are almost too many functions and ways to do things, I feel like I still need a lot of training to fully utilize the products features. The trainings (webinars) are on Central Time and very early in the morning for the Pacific Coast, it would be nice if there were later options for the West Coast that didn't require an 8am Webinar start time.

August 2018

Scott from Visiting Angels, Irving, TX

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

I've used AxisCare for my agency for over 6 years, and hightly recommend it!

I recommend calling these guys and taking a demo. This is a seasoned, well designed system that does everything it claims.

Pros

AxisCare does everything I need it to do, and more. It has more features than I even use! The development team is constantly improving the product. The support is excellent and very quick to respond and resolve any issues, which frankly, are few and far between. AxisCare integrates with Quickbooks smoothly. I love how I can staff from my car on my mobile device as easily as I can from my desktop at the office. In my over six years of use, the system has only been down once, for an hour or two. That's it! The reliability of this product is outstanding.

Cons

No real cons. The only thing I'd say is, like any system, AxisCare has a learning curve. The support team does a fantastic job minimizing the time it takes by providing one-on-one training whenever we need it, as well as online tutorials. There are help icons all over the site to provide quick tips and insights on the various features and functions. The coolest thing to me is, years ago, I had suggested those help icons to the development team, and they implemented it! I love how they take user's ideas to keep making AxisCare better and better.

August 2018

Sarah from Visiting Angels

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2018

Everything in ONE place!

I'm not sure if it is iPad specific, but I find that inputting notes (marketing plan...call log....) while in the field is so slow that I simply don't do it anymore. I still LOVE having access to all the information in the field and wouldn't do away with my iPad for that reason--because the size of the information is so much more readable in size and ability to "click" on what I need.

Pros

The title says it all...everything is in one place and you can easily see how everything relates. Clients to caregivers. Caregivers to schedules and availability. Marketing efforts to referrals and reciprocating referrals to community partners. Quality of leads...I'd have to write a whole journal to express how there really is a relative AXIS to everything in AxisCare!

Cons

Screen font is small, especially on mobile devices/tablets. There are things I hope get added/improved, like: Ability to add more than one referral source... Drop-down lists of a contacts' classifications in alpha order (not just the order that they were put into AxisCare)... Some more auto-population features... (I know, I really should send the ideas when they are fresh on my mind, because, for example, I can't think of the specific times/things I've wished there was some auto-population.)

April 2017

Samantha from Expo Signature Home Care

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2017

This System Will Transform Your Business

Overall, AxisCare has been a major value add for our business. We used to maintain paper records, and AxisCare allowed us to replace most of that system. We had reviewed five different CRM options before we decided to go with AxisCare and we have no regrets.

Pros

AxisCare is easy to use, provides great organization and well worth the price. The solutions has a professional appearance, and the layout is very intuitive to navigate. The system combines all aspects of the healthcare business, from marketing and tracking leads to managing client and caregiver information. AxisCare consistently makes updates to the system, making it even better with each release.

Cons

No particular issues with the product. Customer Service is pretty good, however, I have experienced times when follow up could have been more timely.

August 2018

Michael from Visiting Angels of Lynchburg

Company Size: 11-50 employees

Review Source