I like the integration with our scheduling software, ClearCare. I also like the ease of printing certificates.

No comments on things I like the least.....

I have had no issues in the 2 years we have been using CareAcademy to onboard our caregivers. They like the training and I believe it is effective for our purposes. I recently took the Annual Caregiving training required by our state and found many useful tidbits myself.

CareAcademy's course are easy to follow, repetitive, and the modules vary in length and content so the course is engaging until it's over. Quizzes within the courses help caregivers remember the content and many score with 90%-100% passing grades. I like that the caregivers are engaged in home care and not showing training by facility staff. The supervisory models are what our managers aspire to be, and I like that the caregivers are shown the wrong way to do things from time to time which gives them an opportunity to examine their own behaviors.

The reporting is difficult. I have to export the entire list of people who took classes, then delete and sort to get the information I need. Would love to see a pop-out dashboard with classes completed by caregivers in a certain time period.

It’s reminders that go out to caregivers

The inability to default 1 month on model

We have streamlined our online training which has saved us time and money.

CareAcademy is mobile friendly and integrates with Clear Care as a Single Sign On which simplifies the caregivers access to new hire and annual training. We love the ability to add and change curriculums based on the needs of our training requirements. The video library is great as well!

The ability for an admin to reset the attempts for a caregiver to retake an exam would be great!

I have been in the home care business for 11 years and this software has been a time-saver for tracking employee trainings as we are in NY state and the requirements change daily.

CareAcademy makes getting the in-service requirements complete from start to finish in a manner in which the employees love, since they can do it on their own time, and a manner in which we love, as it makes it so easy to track!

My only con is, although it integrates with our system, when a caregiver completes a training I wish it would put that into ClearCare for payroll as opposed to me having to go back and forth on the day of payroll to see who completed what training. (Maybe the software can do this, and we just don't have it set up! That would be great. We pay 1 hour at minimum wage for each completed training.)

I am very happy with the program. The team and developers are making additions, corrections and modifications regularly to make it more widely usable among more than just one population of home health residents.

The team build was excellent. They listened and geared our build around our specific needs. They also listened to what was not working and the developers are looking into if they are feasible. They have added a number of classes since we began the program and the ease of adding those to our core made it worthwhile. The ability to track training, this is the best feature for administrators.

Limited report types. Hopefully they will add more of these capabilities soon. Several staff are down as failing classes that they finished going through but did not test for yet. Others show a failing class even if they show a 100%. If the course was reset to allow another try, a code may work better than showing failing. These two issues has cost us a few new hires.

We did not originally want to utilized e-learning as our primary training tool. We really enjoy seeing our caregivers and want to keep the personal connection with them. When COVID started to become a greater concern, we decided to utilize CareAcademy as a more go to training resource. While we still want to keep our personal connection with our caregivers, I believe we will continue to utilize CareAcademy as a primary training source whether in-person or online.

I really like the material and the content in the library.

I would like the flexibility to reorder classes once they are set. I find sometime that the order of classes does not flow from one topic to the other. Two-Way communication with caregivers and storing caregiver training profiles would be very helpful.

To view our active caregivers weekly schedule, automatically be able to message caregivers through text & email in their profile

When we edited an existing shift with a different caregiver, the caregiver rate will not stay as is & will be change automatically to a different rate. We then I to make sure to enter the correct rate for the corresponding client rate.

Integration with (Wellsky) ClearCare online

Slate of available courses, ability to customize learning programs

It’s easy simple use with laptop

CareAcademy is easy to use. It simple to navigate. Readable, simple to understand . Makes checking on Clint’s and caregiver information easy to use

When using mobile app I can’t find many features I need in the field

Overall we've been really happy with the transition to CareAcademy.

CareAcademy has been a useful tool. The integration with our scheduling platform is really helpful, as we don't have to create more profiles for caregivers. We simply activate them. The classes are well put together, the library is thorough and well-organized. The user interface is FAR better than our previous provider.

Some of the aspects of administrator usage are clunky. Assigning groups of classes, the terminology they use, and the way to assign specific classes to specific employees is a bit challenging. It takes some getting used to.

We were so lucky to be on the platform before the pandemic started or we would have been at a huge disadvantage. We were able to continue to onboard and train our caregivers remotely and continue to care for our clients. We were so grateful for CareAcademy and their continued support through such a challenging time.

I like that it thoroughly covers our state training requirements, and is tailored for our employees in our specific industry. It is also cell phone compatible, which was vital for our staff.

There is nothing I don't like, but I am always excited about new course content being added.

Ease of use, meeting and exceeding our company standards, and exceptional customer service all lead to our complete satisfaction of the Care Academy product. We are able to provide excellent and ongoing training for our employees and know that our feedback is valued.

Care Academy integrated completely into our client/caregiver software platform which really makes a difference for onboarding and continued trainings.

As an administrator, I would appreciate more training on the actual use of the product. My understanding is that such trainings will soon be offered.

so far great experience overall

It gives the caregivers a one stop shop to complete their CEU's.

Finding new courses to offer the caregivers can be difficult at time.

We liked out sales rep. She was bubbly, answered our questions, kept in contact. Since then our trainer has been blah..

We love the modules, good information, not too long with many breaks to check knowledge. Actors are believable, good role playing. Content is thought provoking and asks and answers questions along the way.

Our company wants the ability to show some not all modules in our group setting at General Orientation and allow the new hires to sign off on the modules viewed in a group setting. Care Academy says they can't do that. When we reviewed Career Smart, they could remove the "firewall" so employees could skip to the test. We want that flexibility. We are a Residential Care Facility for the Elderly. We have 5 senior living communities. We are not a home health agency. The modules will apply but they are not exactly 100% applicable to our facility setting.

It has lessened my workload with them making sure everyone is doing what needs to be done.

CareAcademy is easy to use. I set up the caregiver on the courses that I want them to take and they do the rest.

I wish it would be a little bit more integrated with Axis care. I wish I just needed to log into one, not both.

CareAcademy has provided good training to the Caregivers.

The training has been helpful and is eye-opening.

It can be hard to assign specific classes to individuals.

Loving and and looking forward to continuing using for the time to come :)

Simplicity, its easy to use and user friendly

Nothing really, it took a minute to get use to it but thats it.

I was great to know and utilize the web.

It is more convenience, people contact and exploration.

The least about this software is minimal options.

Easy to use, highly recommended product

No cons so far, I have utilized it for several years and it has been amazing

Easy access and user friendly. Easy to navigate

Not much of home care trainings available

Ok

Ease of sign up. Ease of management. Certificates.

Integration, repetitive courses, not many compliant with my state

Ease of use and specific classes for state requirements.

Needs applicant wet signature. Certificates should be signed electronically

Convenient,easy to use an keep your employees updated.

Nothing,very pleased to with the software.