Careficient

RATING:

4.4

(44)

About Careficient

Careficient is a CHAP & ACHC verified EMR software solution for Home Health, Hospice and Home Care agencies. Careficient delivers compliance-first solutions that accelerate company growth by creating agency-wide efficiencies that seamlessly scale to any size agency.
Easily prioritize your day, eliminate redundancies, assign patients and drill down into patient encounters with services notes.

Careficient Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Careficient

1 - 5 of 44 Reviews

Kaye

Medical Practice, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Careficient Review

Implementation was a challenge, as it is with anything new. When we encountered difficulties, the Careficient team was there to support and provide further training.

PROS

The scheduling component is very useful in tracking completion of notes.

CONS

There are issues with using some of the reporting and/or tracking tools as they did not seem to be set up for what we needed. The Careficient team has been supportive in trying to assist us with implementation or finding 'work arounds' to meet our needs for these things.

Reason for choosing Careficient

We liked the layout and regulatory adherence, as well as the service commitments.

Reasons for switching to Careficient

We felt that our previous EMR did not provide the services and amount of regulatory compliance that we were seeking.

Nicky

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

New Careficient User-Outreach

Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one.

PROS

Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks.

CONS

Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week.

Reason for choosing Careficient

N/A

Reasons for switching to Careficient

Electronic documetaiton of nurse visits was one of the main reason we switch skilled services to Careficient.

Renee

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed December 2021

Careficient review

At first I did like the customer service. Brendon is great. I could call him directly and he always had an answer and quickly, but lately they want us to put in a ticket, which they are not quick to return with an answer, and quite often have a wrong answer or none at all. I have put in tickets to ask if things could be adjusted to help in all of the areas mentioned above. They said they will try to accommodate, which looks and sounds good, but I put in tickets almost 2 years ago asking to consolidate things to have less paperwork and less work overall and still have no response after almost 2 years.

PROS

We are able to send software oasis and they transmit to state for us.

CONS

Too many pathways to get where you want to get to. i.e. to look up the medical record # or insurance # you have to click on too many tabs to get there. I feel it should all be on main page in one area. ALL visit note, including oasis are WAY too long, wastes too much time. You can not just un-approve something, you have to back track in the order to approved them, which also is a BIG waste of time. Do not like that the 485 and care needs are separated. We have had many complaints from physicians saying POC is way too long. Too many things in columns, which takes up space and makes things longer. med list is too long. Bottom line, we originally wanted this software to save time, but all it has done is waste A LOT of time and time is money.

Reason for choosing Careficient

we are a very small company and they were willing to work with us according to our census. Others were way too expensive for a small agency.

Cynthia

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Careficient is the best Software that I have ever used!

Careficient meets all of my business needs. Their support staff is wonderful and will answer all your questions. It made my survey so much easier because it is survey friendly. My team likes that they can get to anything by the tabs on the top of the patient profile and that everything is in one place and easy to locate.

PROS

It is extremely user friendly. The careficient team provide you with great training. The software has so many reports and it makes submission of HIS measures, Billing, Etc. so easy! I went through my Accreditation survey and even the surveyor stated "This is so survey friendly. It makes my job easier." I personally have recommended this EMR to some of my colleagues already. I have used multiple other EMR's and I vote Careficient to be the best.

CONS

No issues at this time at all. I have had no problems with the EMR system and once you learn it is so user friendly.

Reason for choosing Careficient

Careficient is made for Hospice care. Its staff understand the things that Medicare and State require a Hospice to have and it meets all of those goals with a user friendly site.

Heather

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

New user review

The set up was very easy and the customer support was awesome. The implementation team really had everything put together to make the transition as painless as possible.

PROS

The software is very easy to use and makes user sense. I appreciate all of the compliance features that are built in making it easier to not skip steps.

CONS

We've only been using the software for four months so there are little tweaks here and there that I would like. We did issue a technical change request and they have already responded by updating the software using that change. The company is very responsive to user input.

Reason for choosing Careficient

Ease of use and we liked that the developers are former nurses and staff that understand what is needed

Reasons for switching to Careficient

We were notified that HCF was no longer going to be supported effective 6.30.22