With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients.

CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet.

Only problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers.

We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team...

none, my entire experience was stressful and not one I would recommend.

Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file)

Good experience. Easy learning. I would recommend this product if anyone needed software.

I like the easiness of the software. I like that I rarely have to call or email for help.

I don't like that the caregivers aren't able to clock sometimes.

The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.