FasterNotes Software

4.77 / 5 (199)

About FasterNotes


FasterNotes provides electronic billing, eligibility, payroll, authorization management, scheduling, and HR tools tailored to home health practices. The system helps keep agencies on top of CMS, ACHC, CHAP and Joint Commission regulations and is even a good fit for those new to the home health industry.

FasterNotes takes a “boutique” approach to customer service. Customers are assigned a “Success Team” that works closely with them to make sure agencies meet their goals. This team approach to success goes beyond software integration and into areas like regulation research, best practices and vendor support.

Overall, FasterNotes is applicable to small-to-medium-sized home health and private duty agencies because of its user interface and team approach to an agency’s success. Agencies using FasterNotes will decrease overhead, save time, stay compliant and increase revenue.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

199 Reviews of FasterNotes

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(157)

4 stars

(37)

3 stars

(0)

2 stars

(2)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 199 reviews

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October 2016

Marsha from Assurance Homecare LLC

Company Size: 2-10 employees


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2016

Do Your Research Before Getting This SW

This sw is rudimentary at best. It has limited features when compared to other products and it is evident that the developer's knowledge of CMS requirements are very limited. A good example is trying to figure out what information to provide them for facility identification, we had to call another sw provider because Fasternotes tech support didn't know what information we should provide them. The sw has a way of hanging up or becoming unresponsive with continued use even in a very strong internet environment. This makes doing an OASIS a nightmare. Regarding tech support, there appears to be only one individual who does this job and there are days when they have meetings so if you are in a bind and need someone you have to wait until they are done with their meetings. Also please note that in the contract, there is a limit to the number of technical support calls you can make, otherwise they will want you to start paying for additional tech support. You are unable to document notes at the point of service with this sw as it can only be accessed via the internet so clinicians will have to the notes on paper and then transfer to the sw which is really double duty. Many of our clinicians note that the sw is not initiative and the features are extremely limited.

Pros

The contract is flexible and you are not tied into a 1-2 year long contract

Response from Cherise of FasterNotes, Inc.

Replied November 2016

Thank you for your feedback! We are so sorry that your experience with FasterNotes was less than satisfying. Limited Features: Unfortunately, the free trial account you signed up for gave you usage of the software, free of charge, until you received Medicare billing privileges. This was part of a promotion from January 2016 which limited features based on the basic needs of a pre-survey agency. Agencies that signed up to this account type always had the option of upgrading to a paid account if they wanted the full suite of features FasterNotes offers. The terms of the free trial account type are discussed in depth at demo and clearly indicated in the service agreement. Agency Identifying Information: As part of basic account set up procedures with any software, customers are responsible for entering the correct identifying information in their company settings to ensure the successful transmission of claims, OASIS export files and HH-CAHPS data. It is out of the FasterNotes support scope of practice to make judgment determinations regarding the purpose of label-less identification numbers, as they often vary from state to state and intermediary to intermediary. Limited Support Instances: Just like in any other SAAS company, free trials have limited support availability. Free trial account users are limited to one full training session for all office staff, one full training session for all field staff, both of which are recorded and sent to the customer, and up to 20 follow up support sessions. Paid account types have access to unlimited phone and email support. At FasterNotes we do our best to accommodate to all customers and place great emphasis on providing an exceptional customer service experience.

August 2014

Hannah from Guidance Home Health Care


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2014

Best Decision

Pros

Besides being the most effective product that we have found on the market, it is definitely a bang for your buck. This software replaces so many daily procedures that were an absolute waste of time looking back. I now understand that we are saving money vs spending. In addition to that, their customer service is spot on, and the staff is pleasant, which is rare (unfortunately, we are accustomed to robots or robot-like customer service). The product is just a walk in the park in terms of ease of use. It also seems that my staff is much happier now. A lot of pressure has been relieved, and a bigger sense of understanding has been instilled.

Cons

I personally cannot give a valid answer to this. We have not came across problems yet. We would not have chosen this product and vendor if we saw any negatives or red flags. If something comes up, I will definitely update my review.

August 2016

Torrie from Bellmont Home Health Care Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Best software for our business

Fasternotes has been so great for our business. We've improved all of our in office processes and are finally organized and know exactly what's going on at all times.

Pros

The authorizations tracking page is the best thing ever. The program automatically creates authorization records for us so we don't forget about any patient. This has been the easiest tool for us since Illinois has switched to the new Medicare Prior Authorization program. Fasternotes does most of the job for us.

Cons

I really don't have any complaints at this time. The software has worked great for us and the customer support staff is incredible.

July 2017

Gizelle from Assurance Homecare LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2017

This software product is extremely rudimentary.

Learning what to avoid in our next sw system and how to choose a good system going forward.

Pros

I can not find a Pro for this sw.
Our clinical staff scream constantly when using this sw. Seriously! Their comments are not fit for this post.

Cons

It freezes up all the time and the clinicians have to start over multiple times because they lose their notes and there is no way to retrieve them.
It has features that makes no sense, for example, if a clinical creates a note and chooses the incorrect note type- SOC instead of SN visit, they have to delete the completed notes and start all over.
There is no flow to the sw workflow, you have to click out of every page to get to another page in the sw.
There is only one individual who does technical support and she is only available at certain times. When they have a meeting, there is no one there to help.
The SW stopped working for a whole day while we were having our survey and the response was that there was nothing they can do about it.
They are on PST, so if you are on the east coast it can be a nightmare when there are technical issue.
You will call the only technical person available to report issues and your complaints are constantly dismissed, even when you have the clinical staff emailing them to tell them that the sw is a nightmare.
In all honesty, I would never recommend this sw! Please avoid it if you can. It is not worth the complaints of your staff.


January 2017

Tara from Loved One Home Health

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Different in a good way!

I am really impressed with the layout, functionality, and performance of Fasternotes. I really liked the software from the first demo because it was so different from all of the other software companies I demoed. First, think I noticed was a lack of clutter. The pages display everything you need to see for a quick look and don't overwhelm you. Very simple sorting in the patient list, claims page, orders, etc. makes it extremely easy to be efficient. You don't spend a lot of time searching for anything. Everything is right in front of you. The training was easy and helpful and I was able to easily get started afterward.

Pros

Easy processes and very simple and self-explanatory movement around the software. NOT cluttered!

Cons

I would have given a score of 10 out of 10 if Fasternotes had an internal messaging system. It doesn't cause that big of an issue, but it would be just that more convenient to be able to send out a message to field staff within the program.

November 2018

Jonathan from Boadrwalk Corporation

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Nice software!

Pros

First its very easy to use, second it make my work organize, and mos specially this made us a paperless office which is a great help for us a retail industry. Nice software it really do a great job

Cons

I don't have any complain or negative comment with this software it is worth buying. I highly recommend it.

March 2016

Myra from Loving Touch Home Health Care


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

March 2016

Completely Automated HR

Pros

I was able to pick up additional tasks to help out in the office because my main job was HR and Fasternotes does all of the HR tracking for me. I'm able to help out some of my other coworkers with the intake because of the time I saved because of the HR features. Fasternotes makes it so easy to enter patients and check eligibility. After I save the patients information, I'm prompted automatically to the next step of the intake process. So easy. Why doesn't everyone do this?

Cons

There are a couple tasks that aren't fully automated yet but the support staff was able to offer simple solutions like just switching the order in which I complete a process so I can account for the program not doing everything for me automatically. I didn't notice any kind of increase in my time spent on tasks.

April 2016

Vincent from Royal Care Home Health, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2016

Keeps me organized

Pros

The patient list, to do list, order tracking, and patient chart keep me thoroughly organized throughout the day. I can see exactly what I need to do for each task very clearly, every day. I don't have to search or open multiple windows and tabs just to find out something about a patient. All of the processes and tasks are clear and simple. We used to have Kinnser and it was a nightmare trying to figure out how to do the simplest things. Fasternotes is extremely user friendly.

Cons

Definitely looking forward to the new feature updates like the medication library and new mobile application. The updates I've seen so far are amazing so I'm excited for the others to finally come out.

April 2016

Lauren from Royal Care Home Health, Inc.


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

April 2016

Love the Order Tracking

Pros

The order tracking page is my favorite page of Fasternotes. They've thought about absolutely everything! They have built in cover sheets for each physician order package with the options to fax, email, print, or download. Most of our physician's prefer fax and in 10 seconds I can fax all of the orders pending signatures. If I need to mail, I can print the order package and the cover sheet has fold lines and the address labels that fit perfectly into a 2 window envelope. All I have to do is stamp and drop it in the mailbox. Sending orders takes about 10 minutes a day for me now.

Cons

I'd like a better internal communication system so I can send messages to field staff more efficiently. I'm looking forward to the new chat system with all the bells and whistles.

March 2016

Laurie from Loving Touch Home Health Care, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

March 2016

Great for Monitoring the Progress of My Business

Pros

Fasternotes makes it extremely easy to monitor the progress of all of my companies tasks for all of my field staff and office staff. I am able to log in and see exactly how much work every employee has to complete for the day. The best part, I don't have to print a paper report to see what needs to be done. I can filter and sort all of my pages and get the information I need immediately. I don't even have to open up a second window or jump to another page to see the information.

Cons

The billing tracking and reconciliation could use some work. I've submitted suggestions for improvements and have actually seen some of those suggestions implemented. Fasternotes is very quick with solutions and updates for us. We're looking forward to the new updates.

April 2017

Analise from Dynasty Home Health Care Agency

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Easy for office and clinicians to use

Pros

Very easy for office staff and clinicians to use the software. The previous software we had was very difficult for the field staff to use. They like fasternotes much more because the program will automatically add the documents they need to complete when they enter their visit details. This makes it very easy for them because they can just go to their To Do List when they need to finish pending work.

Cons

Would like automatic notifications for the field staff to let them know when their credentials are expired or are about to expire.

August 2014

Peter from Therapeutic Touch, Inc.


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

August 2014

Intuitive Home Health software with everything you need.

Pros

Navigating the program is self-explanatory and very intuitive. I have worked on many other systems, and it seems that FasterNotes is the most user-friendly. I love their customer support. My staff calls and chats with them any time of day or night. They are very helpful and train us in the process of any questions. If we have any questions, their help page has many how to videos on every process.

Cons

Setting up our eligibility check took about a month to implement. There is no one to call on weekends on the phone. You can only reach customer support by chat. We work most weekends, and it would be a nice addition that would help us out.

August 2014

Allison from Covenant Home Health


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

August 2014

Actually made by home health care people

Pros

This is the first home health care software I've used that's actually designed by people who work in home health care, and you can really tell! The previous software I used was like a makeshift QuickBooks, and a lot of the features didn't really fit with or work for home health issues. With FasterNotes' design, we never have to print or hunt through reports to find important patient information, which saves my HHA a ton of time. The product really works well with both Medicare and private insurance, too, and it's logically formatted for these. Plus, the HHA I work at is large, and you don't have to pay more money for more users, so I like that we're not penalized for growing as an agency. The staffing features also make the staffer's job much more streamlined.

Cons

I don't have any complaints. We should have switched sooner.

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