HealthCare Assistant Software

2.83 / 5 (6)

About HealthCare Assistant


HealthCare Assistant is an on-premise home health solution for small, midsize and large home health agencies. Primary features include Point of Care, OBQI, HR (with payroll), scheduling and accounting. It allows agencies to bill Medicare, Medicaid or private insurance, hospice and outpatient therapy.

Users can scan paper documents directly into the solution, manual data entry is eliminated. HealthCare Synergy offers configurable modules that can be added as the needs of the business evolve and users can pay for the features they need.

HealthCare Synergy also offers a cloud-based solution. Synergy in the Cloud provides data security and eliminates the need for an IT infrastructure and hardware maintenance.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

6 Reviews of HealthCare Assistant

Average User Ratings

Overall

2.83 / 5 stars

Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

Ratings Snapshot

5 stars

(0)

4 stars

(1)

3 stars

(4)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-6 of 6 reviews

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January 2017

Ruth from Vision Home Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2017

Some effective features

Healthcare Assistant is like an old school version of electronic charting. The software is stuck in early 21st century style rendering it not very user friendly. The overall quality is basic and it lacks so many options and easy navigation that modern electronic medical record software offers. The version I use requires you to have the program downloaded to your computer so you can open it, unlike online software that is accessible from any device, anywhere. Needless to say, it's now only used by office staff and mainly for the billing functionality. Customer support isn't the best. You call and get an automated system, eventually, you get a ticket number and they will get back to you at their earliest convenience, not when you urgently need it. I'm giving the features and functionality more stars because I know they offer more features than my agency actually uses but for an extra fee of course. I'm really not sure why this software hasn't improved but it's great for those who are used to it.

Pros

I can't say there is anything I like most.

Cons

It isn't user friendly.

Response from Healthcare Synergy of HealthCare Synergy, Inc.

Replied January 2017

Hi Ruth, Thank you for your review. I checked your account and your agency is on our legacy version of our software. We have had a new Web version with a full clinical front end EMR available for over 2 years now and have encouraged most all of our client to migrate to either our cloud version or our web version. Both of these versions will allow you to access your data from most devices with an internet connection. Our web version has a lot of new features and improvements that I'm sure you will be happy with. In addition, migration is easy as both the Web and Cloud versions use exactly the same database and no conversion or re-entry of data is necessary. I will have someone from our company reach out to you and discuss further. Thanks, David Crow

July 2018

Martha from Mihom Healthcare Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2018

Excellent Billing Software for Home Health and Hospice!

Easy to use!

Pros

Healthcare Synergy has been on the market as a billing software for years. We have been a client of theirs since 2004. As a billing software its the best out there. There customer service team is awesome and you get to know them as if they are family. The group as a whole at Healthcare Synergy is great to work with.

Cons

I've been using this software for billing for such a long period of time, that I can not think of a single con. :)

Response from Healthcare Synergy of HealthCare Synergy, Inc.

Replied July 2018

Martha, thank you so much for the great review! We are blessed to have had Mihom as a client for the past 14 years and hope to continue to earn your business for the next 14! Thank You! The HealthCare Synergy Team

March 2018

Yogesh from Government of India

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Great tool at your disposal for daily task assistance

I am using it to manage the daily tasks which are hard to plan otherwise

Pros

I love that its affordable and you are able to find the program easily and install it quickly on your computer. I like how it will give you step by step instructions and that if you have problems it is easily fixed with great support

Cons

There is nothing really to dislike about this application except the fact that it takes sometime to get a hang of it in the beginning.

August 2016

Jeanette from National Care Home Health


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

2.0

August 2016

Outdated but good for data entry

Pros

Used this software for years and it's great for data in and data out but must be fully managed by office staff. No automated features. Very basic software. Does not support a lot of features needed to make home health efficient.

Cons

Very basic, no automated features, local program, not web-based, cannot use in the field. Only tracks manual processes if kept up with by office staff.

February 2019

Omarie from K08 Sounds

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Functionality

3.0

February 2019

The Price is Right

Pros

It's easy to understand and quite basic. Not a big learning curve at all. Helps with organization and work-flow and is affordable.

Cons

Not a very up to date design and there are other softwares available that beat it. It is very old school, no automation or customization, and only available on a computer, no cloud-based solution.

April 2016

guillermo from vital care home health

Review Source: Capterra


Ease-of-use

1.0

Customer support

5.0

April 2016

very complicated compared to devero, kinsser

Recently changed to this system and its a nightmare. Besides good customer support. System is to complicated