Optima Hospice

4.31 / 5 (29)

Our advisors have recommended this product 6 times in the last 30 days

About Optima Hospice (formerly Hospicesoft)


Optima Hospice was designed for hospices and supports the unique needs of hospices of all sizes nationwide. Optima Hospice is a cloud-based solution offering a set of tools that encompass every aspect of the hospice, from charting to billing, human resources (HR), financials and more.

Optima Hospice offers patient forms where users can set goals and track their progress. The solution manages medical billing and billing compliance and also helps with CAP and QAPI reporting along with many other standard business reports.

In addition to charting capabilities, Optima Hospice offers tools for medication administration, scheduling with calendar sharing, task notifications and more, like a document center to track important forms.

Unlimited users can be supported on the solution and free support is included in the monthly subscription. Each hospice is offered personalized online setup training and weekly training calls.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

29 Reviews of Optima Hospice (formerly Hospicesoft)

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(16)

4 stars

(7)

3 stars

(4)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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November 2016

Kristen from Helping Hands Hospice, Inc.

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Excellent software

If you are looking for a user-friendly hospice software, developed by people who understand hospice process and requirements, look no further. Hospicesoft is an excellent program that helps the whole team work together to better fulfill the needs of the patient, eliminating the need for charts full of paper documents,

Pros

The software tracks the many pieces required by multidisciplinary patient care. Excellent dashboards keep administration apprised of what pieces are due, and make finding what you need simple and straight-forward. Finding any piece of the complex patient care puzzle is a breeze. The chart is laid out like any paper chart, and demographics, patient information, every disicipline form, every lab, etc... are all right at your fingertips, only a click or two away. Because it is web-based, there are no requirements for in-house servers, and the information is available from anywhere you have cell or internet access. It can be viewed, or documented, by phone, tablet or computer. There are no specific equipment requirements. Information can be printed, faxed or emailed from within the system (fax requires a very small fee monthly using a service such as RingCentral) to facilities, providers, pharmacies, etc.... Orders for treatments, medications, etc. are easy to update, print, or review. The patient's care plan is a "living" careplan, and revised from within the discipline notes during each visit as the patient's needs changes.

Cons

No interface with a pharmacy benefit manager at this time, so all medications, orders, changes, etc... do have to be entered separately into the pharmacy program. Because the careplan is revised from within the discipline notes, and defaults in from the previous notes all charting has to be done sequentially. For patients with frequent visits, this is sometimes an issue.

February 2019

Jessica from New England Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

User friendly, organized and reliable.

I really appreciate working with our companies account manager, The support staff is very responsive and helpful in making sure our questions/ issues are resolved quickly and effectively.

Pros

I like that it is easy for me to access many different kind of patient reports to compare and contrast each month. Example patient falls, infections, pain, census etc.
I also find it very helpful that there are many different ways to search for patients (by the nurse, the building, their diagnosis, current status, MRN# etc)

Cons

The only thing I have to say is a con would be the glitches that happen. They are not common and are easy to be resolved. Nothing crazy- everything glitches at some point!

February 2017

Valerie from Helping Hands Home Health Care

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Review from a Billing Specialist using HospiceSoft

HospiceSoft is one of the easiest software's to use on the market specifically for Hospice Facilities. I have found that the billing is super easy and very self-explanatory as well as posting payments. Our Nurses love the "ease" of the paperwork as well and how HospiceSoft makes it so convenient for them to complete their paperwork and also in a timely manner. The dashboard I find very useful because once you customize it to your liking, it is there for you to point and click.... I really don't have any negative feedback.. Customer service is always on standby and readily available to answer any questions that we have.

Pros

Billing; Posting; Ease of Nursing Documentation; Dashboard; Customer Service

Cons

no Cons

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Optima HospiceSoft program review

Pros

I feel the Software is user friendly. I particularly appreciate the quick Feedback option where you can send an email with questions. Optima staff respond most often on the same day with a phone call. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

At times I wish it could be more simplified. There seems to be repetitive layers that can be cumbersome to get through.

September 2016

Kevin from Shepherd Personal Hospice


Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

3.0

September 2016

A descent hospice software

Pros

I like how this product has very good notes for some of the disciplines like nursing. It is also pretty simple to grasp and also has many good features such as pre-population of notes that helps us see how the patients are changing over time. The process of adding notes is also simple.

Cons

I did find that for compliance to certain Joint Commission and Chap standards, I had to do some manual changes to the documentation that hospicesoft offers. I have certain clauses that I always add to notes and features that surveyors have asked me about. Surveyors have also pointed out how convoluted the IDT documentation can be. While it certainly has all the information, it can be quite difficult to find each piece of information.

March 2019

Melissa from Green Valley Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2019

Very easy to use

This is a user friendly program, I have gotten great costumer service. It is nice to be dealing with the same people for several years.

Pros

I like that the program is colorful, it makes it easier to find things. The tabs are organized like a paper chart. Hospice is complex enough that we don't need a hard to use program.

Cons

Lots of steps to flip a patient to admitted.

January 2018

Norma from Shalom Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Interesting

I enjoyed the conference

Pros

The ease of its use. The availability of staff yo assist with problems. The team is personable and good at explaining the systems use.

Cons

Would like more options in the future that allow all staff access to see the patients info. The change in the system slowed payments at the beginning of this year

March 2019

Cathy from Green Valley Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2019

User friendly

Documenting is easy

Pros

Navigation into all tabs are easy to use and user friendly

Cons

Cannot update care plan unless you are in a nurses note.

January 2018

Stacy from Pathways Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2018

Superb customer service

Have been very pleased with our Choice to join since last September.

Pros

That it remains compliant with COPs and our accreditation of ACHC. They are continuously rolling out with updates and software improvements.

Cons

On tablets the screen appears small and hard to read. And that’s on an IPAD mini2. Need to offer the training sessions maybe twice a week for new employees coming on. Maybe Tuesday and Thursday.

January 2018

Enid from Sovereign Hospice Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

One Remarkable Instrument

This is a great product, my staff has caught on quite easily and any new staff seems to have no problem getting things done. My office manager is a much happier person as she can get through payroll in a much faster time than before. Not to mention billing, you guys are awesome. No more looking through those paper charts or begging people to bring in their paperwork to the office at the end of the month, what a Blessing!!!!!! Optima? (Hospicesoft) where were you all this time? Thanks a million.

Pros

That it's hospice based and made strictly for hospice. I like the fact that I no longer have to keep up with several pieces of paper for both schedule and time sheets at the same time. Billing made easy!!!

Cons

That it's taking me so long to learn all the features. But then again new things are added all the time so I just have to keep up.

March 2013

Trisha from Ottawa County Hospice


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2013

Hospice Management Suite has been a great benefit to us. As a small hospice we shopped around for a software that would meet our needs and we found just that in HMS. We really wanted find a software that worked for us and would help us to become more in compliance with the ever changing COP's, yet we were unable to invest huge amounts of time or money to the process. When I came across HMS we knew right away that it could be just what we were looking for to get us away from the old fashioned paper chart, and it was! We have found Hospice Management Suite to offer user friendly and precise charting capabilities for our IDG team. We also love the fact that we are able to use various methods within the software to generate pt/staff measures which assist us with our QAPI program. We feel that one of the best features available from HMS is the customer service. They have always been just a phone call or email away to help us out or listen to a suggestion. The people at HMS feel like an extended arm of our hospice team rather than a business located half a country away! Did I mention that it is web based!!! Awesome!!!

March 2013

Jacob from Hospice and Home Health of


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2013

We are a relatively small hospice that has 4 clinicians. We are known for giving our patients a very personal experience during this rough time. Our average census is anywhere from 35-40, expecting to grow this year by 20 percent. We looked for software because charting on paper created more and more problems everyday. This company is extremely easy to work with. They provided a very comprehensive implementation and training period (they even worked with us on the price). After using this software for the past several months we would never want to go back to paper charting. Hospice Management Suite also has something called a document center which has been amazing; we can scan and upload and document into our patient record. IDG has been drastically shortened, and we love the time it has saved us. Overall the best part of this software is the people. The Hospice Suite team has exceptional customer support, and actually listen to our feedback on the software. This is a very happy customer. -Jacob Andrews

July 2014

Melissa from Green Valley Hospice


Ease-of-use