I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

I like: - easy to learn by Yourself without help of someone. It is enough to know just a base of pc use. - The logic of work it is easy to understand. So I can say it accessible and usability has been organised well. - it is cloud. So i can access from my home pc or any other pc where it is installed. - Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise. - With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things. - Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!! - The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection. I would suggest to create such a platform where users could put together and discus some new ideas.

We have worked with 5stelle for about years and appreciate its multifunctionality and simplicity. It's very intuitive and can quickly learn to use all the functions (useful if you have various interns throughout the year). The reports which include payments, outstanding and tourist tax a very useful and easy to understand. The Web Availability function is fantastic, it allows you to connect to several OTAs and our booking engine simultaneously, so no risk of overbooking and prices can be updated automatically based on the room occupancy. 5stelle also allows you to install the programme on various computers so even when closed or away so we can manage prices, availability and reservations at a distance. Great customer support, who respond quickly to email and telephone requests.

We appreciate the simplicity and the multifunctionality. We can arrange quickly the offer with guests on the phone.

accounting is clearer

we like it as it is simple and immediate , it is easy to use and to understand we are new with this system so need to improve

what we do not like is that reservations cancelled cannot be traced as they disappear from the system difficulties in understanding the room type in case of change in room category

Complete management tool based on a cloud technology that is supported from desktop devices and mobile too, it always allows you to maintain control over all hotel departments. You can monitor in real time and have a precise check of cost & profit, hotel reviews, detailed sale analysis, detailed pick-up reservations reports and much else... its true point of strength is constant updating in search and development; they continuously invest money in new partnership with TripAdvisor review direct connection, intelligence- rate software, brand reputation etc .... giving us the possibility to integrate the best on the market.

I am the owner of a small boutique hotel and I have been using 5stelle for about 10 years now. I have seen this software evolve and grow while always remaining a step ahead of our needs, which has helped us grow likewise. The work process is very simple, intuitive and flexible. This year we completely changed our pricing and cancellation policies and I was helped all though the process by the 5stelle staff, allowing the transition to go smoothly. The mobile application is extremely useful for a small operation like mine where I need to have access at any time on my phone. For me the excellence of 5stelle comes from its flexibility and the availability and reliabilty of its support team.

flexibility

nothing

The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software. We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software. We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

I worked for Big Chains that used only very expensive PMS solution not affordable for a small hotel. We are happy to deal in touch with 5Stelle: the perfect solution with a competitive price! Excellent system all in one (PMS, Channel Manager and Booking Engine) that allow to manage our hotel without overbooking scare. Simply to use and always connected. All reports help management to drive the best decisions. Customer Support very fast. Pasquale Castelgrande - General Manager - Garnì Lago Nembia - www.garnilagonembia.com

Pocket PMS, Simply to use, Reports

Booking Engine

High performance in accounting procedures Implementation of statistical analysis Easy use from all the booking office employees

I think this software is very intuitive and easy to understand and use. I especially appreciate the functions related to the accounting procedures.

the only downside is related to the graphic. The upper bars are too gray and the dates on the planning are difficult to read without using a very large zoom.

Organizing the reservations in the most simple way.

The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient.

As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

easy manage multi property

value for money, planning, good service for training and assistance during problems.. they are growing up fast..

statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly. What I appreciate most is the flexibility, always in line with the needs of a Resort like ours The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

We choose to buy this property managment system because it is a complete product. It allows us to manage easily all the issues of our Property. User-friendly software and an excellent customer service has confirmed us our first impression: Hotel 5 Stelle is an innovatice PMS with a very competitive price.Very quick set up (5 working days). It is integrated with main channel managersand it is definitely a smart soluiton for small and medium properties.

Easy use, user friendly interface

revenue reports can be improved

We can organized all our reservation from the OTA portals, simply using ths software. We really raccomanded this software, it's simply to use.

It works on the cloud, it's simply to use, it has no bugs, and if we have a problem, we can contact the help desk everytime we need

nothing

Easy OTA management

I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

I use PMS since 2004 and I never found a software like 5Stelle. It's simple, userfriendly, customer oriented and flexible. I use it for boutique hotels (4 and 5 stars hotels with few rooms: from 14 to 20 suites) and for an hotel of 50 rooms with restaurant and spa and all hotels staff love it because it's so simple but it's possibile to have management of all performance index. I'm very sastisfied to choose 5 Stelle four years ago. Thanks to the support team.

We have finally found a PMS that work well on MAC. Not only but 5stelle* have also have connect to the HBenchmark which help me monitor my competitor with precise data. As we have the 5stelle* suite it mean we have one contact for PMS, booking engine and channel manager.

Connect to HBenchmark

help manuals need improving

Easyness of management from front and back office users

I love the cloud new life of front and back office @ hotel No more need of old style PMS. Always available for you for helping and including your needs in future updates. Call center always supportive and there for you any need or question

Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with

The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy! :)

Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

They get a great assistance everyday also update event time with new services also is 100% cloud and more

Cloud with a lot of facilities Is a great solution that font need a lot of hardware investiment we use everyday and we have a loro of users

Our group of hotels Smarthoteltorino have been using 5-star software for about 2 years, we are very pleased with the product because it is very intuitive, it's easy to use and allows us to extrapolate the important data immediately. Great assistance received in these years

I hope that in the next update we will have the opportunity to have a unique customer base for our hotel group.

Pms for medium-sized and small hotels, bedandbreakfast or Aparthotel. Easy to use with intuitive interface. Assistance always provides a solution to problems with Kindness and Professionality. The booking engine must be improved. Excellent value for money.

Easy to use, great integration with other software.

The search function

precision and efficiency

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km.

General organization and staff management

Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care!

The accounting tool and the on line pocket version can be improved even if in general they works perfectly