All AxisRooms Reviews

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User Profile

Md Anwar

Verified reviewer

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Best Channel Manager

We are managing our OTA from AxisRooms as well as we have gets the GDS connectivity through this channel manager. It is very user friendly and cost effective solution that have the feature to integrate with the PMS system.

PROS

Almost anything will be positive if it’s an example of a true OTA manager from one panel, extra-feature in this channel manager have GDS features.

CONS

We using this software since last 6 month and during that time I found their customer support is excellent and their cooperation I like very much also the software is very much user friendly.

Ardhendu Kumar

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Pearl Tree Group appreciates the Axis Rooms and its customer Support Team

The Channel manager ( Axis Rooms) have solved our rate parity problems and also the customer team has been extraordinarily helpful.

PROS

The software has good features that helps in managing the Price and room inventories.

CONS

The inability to upload packages.The absence of Agent management. The absence of separating the Book Direct rates from the O.T.A. ratesThe absence of applying seasonal rates.

Reason for choosing AxisRooms

There are very few moments in life when we come to stand before wonders of wonders!The Sphinx standing on Gaza strip had witnessed seven thousand years of history yet every evening during the Light and Sound show he fondly remembers Alexander the Great amongst all men who was roaming the deserts around modern day Cairo about two thousand years back.It is because Sphinx had fathomed the importance of Alexander’s place in history, who had laid the foundation of unification of the world economy, science, technology two millennia back which fructified as the United Nations; last century.Believe you me that this Channel Manager with its customer support team is one of such wonder of wonders which the hotel community will look at with awe and wonder years into posterity since it is no ordinary tool for revenue management.It is a tool of empowerment, creativity and economic freedom that will enable our guests to experience the levels of success that they truly deserve once the Travel Agents are also brought into its ambit.I urge upon you to take upon yourself the challenge of Prometheus and bring the fire from the heavens on to this software from the skies of Excellence in its manifestation alive with ideas that will enable a whole new world of hotel entrepreneurs of the world.[sensitive content hidden]

Shivaprakash

Hospitality, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2018

It does basic things well. Support in India is iffy.

I am more assured of being able to prevent double booking.

PROS

Does synchronize calendars well. Mobile App to block dates handy useful. Setting up new properties is relatively simple as well.

CONS

We don't have access to change few things. Basic thing like if I change the extranet Password of any OTA need to approach support in India to make those changes in Channel manager. This process is not as good as it needs to be

ashish

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2024

Very Good up to mark

PROS

inventory management, rates updation in bulk

CONS

New version as the last version is very frequent to use.

Dilmohan

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Ease of Use

PROS

Its easy to operate, with multiple functions

CONS

Integration was very smooth and it took very less time to configure. Hope it remains same and proves its name

Alok

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Excellent

PROS

By the help of AxisRooms we are relaxes as all our rooms inventory well taken care by AxisRooms

CONS

inventory control without any issue. Ease to work

Basham

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best supprt

great, all good

PROS

all time supports.[sensitive content hidden] goes an extra mile and helped us in many ways, and always easy to access him.

CONS

the website needs re login after idle for a while. and the mobile app is not fluid

User Profile

Shyam

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

Easy to Use

Its good.

PROS

It is very easy to use. In any problem team resolve the issue very fast.

CONS

Not more features in Axis Room Mobile App. Need yield management. It will be a game changer Hotel occupancy.

Vikash

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2019

Combined

A neat &. Clean user interface to do all hotel operation

PROS

Easy to use, beginner can also use it, nice dashboard also the linkage with maximum chanel

CONS

New integration to be needed with as now companies launch's slot stay bookings also there is no option to create a payment request to the customer who is postpaid bookings. This need to be update.

Suresh

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Suresh Sugathan

Overall it has been a great experience working with Axisrooms and the team. We look forward towards more products from the team which would help us improve our business and connectivity.

PROS

User interface is easy to understand and navigate. Constant up gradation and fine tuning has made this software competent with any international software. The team has been quick in responding to any issues.

CONS

Not much apart from few technical issues.

hemant

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

user friendly software and easy to understand as well.

Overall we are satisfied with the channel manager that's why using this for a long period of time.

PROS

Price updation feature through derived pricing tab.

CONS

If we have to block particular OTA and later on unblock the same channel then it's quite a tedious and time taking task.

Mehboob

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Revenue Management

Excellent supportive team, issue are resolved in few minutes

PROS

Very friendly user, easy to set up inventory and pricing.

CONS

Live inventory update and pricing, have multiple option for inventory.

Reason for choosing AxisRooms

Very good product

nikhil

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

easy to use

i am happy with axis rooms channel manager

PROS

real time chaining of inventory and rates are very easy to use

CONS

some otas are not flexible with this channel manager rate differences are their

Ajins

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2018

Need to Improve service

The Channel Manager is very user friendly. The customer care service was perfect approx one year before. The mail response was not prompt and not completion of our requirement is not fulfilling in time mail/call. We request you to allocate one staff for some number of properties, it will help us for the single point communication.

PROS

The software is very user friendly. Bibin -Sales Manager is very helpful

CONS

customer care service need to be improved

Subramani

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

My Experience

Great..

PROS

Easy to work.. we have been using this app from past eight years..

CONS

Product is easy to work and i feel options are enough as we are using the App only for inventory & rate management

Vijayraj

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Excellent Support & Service

Supporting customer care

PROS

Easy to use and real time update on OTA , Supporting customer care

CONS

real time update on OTA ,Supporting customer care

Gagandeep singh

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Good channel manager

PROS

I am using it since many years now. It works good and easy to use.

CONS

Nothing, everything works ok. I like it a lot

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Perfect Chennal Manager with Excellent Support Team

PROS

Easy to use and PMS frandly OTA Bookings auto updated in PMS. Inventory also auto update.

CONS

User friendly Software and easy to work

SUDHAGAR

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Make all the work in a simpler and easiest way

More bookings frequently with repeated visits by the guests increases our revenue in a upward move.So recommend to all

PROS

visibility to all the features at a glance.More familiarity with the access and too easyto handle all.

CONS

pricing feature not understandable perhaps it will change not in a proper manner so difficul to enter into the feature

zenha

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

fantastic

as of now iam happy with the services !!

PROS

exceptional services which been got for the period in which using axis rooms

CONS

exceptional services which been got for the period in which using axis rooms

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Good Company with excellent services

PROS

user friendly system and customer support

CONS

very good system and customer support is excellent

Nafisa

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Best ever channel manager within budget

By using this software we reduce our time and easily we are managing our all OTA'S and GDS from one panel. It is best ever solution to manage all types of online booking for a Hotel

PROS

Most important feature is the Analytics where easily i can get the performance report my OTA'S

CONS

It is fantastic channel manager from one panel can mange OTA, GDS as well as Booking Engine from one Panel.

Mohammed

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

Very good

PROS

Ease of use and we have not faced any issue in double booking

CONS

Ease of use , whenever I want I can block the dates

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Best Channel manager and Application, Great Support from market manager . Easy access.

Controlling all OTAs in one place, saving more time on spending Extranet. Reports are very useful. Even they have given options to Sync booking Engine and Central Reservation system. Submit booking options which help me to update my agents and offline bookings

PROS

Single platform to manage all OTAs. Show revenue of Offline, online, Agents, corporate etc. Easy to update inventory and pricing in multiple options. Restrictions are useful to set Mlos. Recently got an option to update offers from Channel manager to particular OTAs. Can Able to see arrivals and check out.

CONS

Multiple logins, since we have got single login. if it would be a multiple login at-least two will help us. but single would be fine.

Katrina

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great and prompt customer service

Very good. The customer support team are excellent, specially Daminni who is my account manager. They addressed an issue I was having with generating payment links for manual bookings and resolved the matter in a timely and professional manner

PROS

Easy interface, but could make updating availability a little more user friendly

CONS

When updating availability for future months after saving it goes back to current month

Reason for choosing AxisRooms

I chose Axis as I have been using the booking engine for some years satisfactory. I was recommended the channel manager by a colleague and it was my first choice seeing as I had good results with the booking engine

Reasons for switching to AxisRooms

To have better control over availability and pricing

Showing 1 - 25 of 102 Reviews