All Bókun Reviews
1-25 of 357 Reviews
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Henk-Jan
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Pleasure to work with Bokun
We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.
PROSThe look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.
CONSOne small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)
Vendor Response
Hi Henk-Jan, Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future. We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future. Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together. - Bokun Support
Replied April 2019
Viktoria
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
The only booking software with options to match all needs
We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.
PROSWhatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.
CONSSometimes it had down time that lasted for longer periods of time.
Reason for choosing Bókun
Because of the lower price and because they offered the largest number of activities in the countries we were interested in.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2020
Technical errors & unfriendly policies
We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.
PROSThe possibility for resellers to gain access to your products.
CONSFairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.
Vendor Response
We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io. To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months. We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time. Best, The Bokun Team
Replied April 2020
Rae
Leisure, Travel & Tourism, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Immense value for money
In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency. So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.
PROSWe have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!
CONSThere's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.
Reason for choosing Bókun
Added functionality & a beautiful interface. PRICING also.
Reasons for switching to Bókun
We needed added functionality.
Vendor Response
Hi Rae, Thank you so much for your review! Please do not hesitate to reach out to us at support@bokun.io if you have any product suggestions or any questions in the future -- we're here to help! Best, Bokun Support
Replied December 2019
Adie
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2020
Helpful to manage and grow bussines tour and activities
I can grow my company and easy manage booking ,create product and also can be partner with others through this software.So I will keep use this bokun software.
PROSThe feature is very helpful to load,manage all of product we need.All of that is very easy to use also for beginner.This software can integrate with web and any and easy to create widget.
CONSthe feature always updating following our needs.All of step very familiar,no need expert to use this software.I can create own website in this software also they integrating with payment gateway like TrustMyTravel.
Reason for choosing Bókun
Bokun connected with tripadvisor,viator and other OTA when the first time I know this software
Brian
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great product with awesome features
This software has lots of great features. I like everything about the software and the customer service is smooth and always friendly.
PROSThe idea of using software to centralize our sales from different channels is simply amazing. Bokun helped us put in order many of our internal processes. Plus, it's simply useful to use the Marketplace to find new partners.
CONSI'm pretty good with technology but it was hard for some of my colleagues to understand the functionality of Bókun. I guess a better design would help. Also, trying to make things more simple and user-friendly would be great. And sometimes it delays to load but not sure what the reason would be.
Reason for choosing Bókun
Great price, great features, video tutorials to help, and from the very first moment they got my attention when I could see how easy it was to manage all our bookings.
Alexandra
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
All in one easy and friendly to use
I'm selling my tours in several websites and agents, and Bokun was the best choice that I could have done for my company. Tried other before and this one got me to where I wanted.
PROSWhen I came across with Bokun I thought it would be another headache... I was so wrong. Easy to use, friendly and suoer nice costumer support.
CONSI would love to have more time to explore all the features more detailed. So far I haven't seen any negative points.
Reason for choosing Bókun
Easy to use, friendly approach, very reasonable price, no monthly fees, integration.
Nils
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great software for tour operating with online sales channel
Bokun is incredibly easy to set up and use, while offering tons of features and an incredibly helpful support team.
CONSSome features were interlinked and required us to set up a chain of different things, which got a bit confusing at times. This has, however, been mostly resolved by recent updates.
Reasons for switching to Bókun
Bokun is much cheaper while offering basically the same features
Vendor Response
Hi Nils, Thank you for your review. We are always updating the Bokun product based on feedback from customers like you, so we're happy to hear that recent product updates have resolved some of your concerns. Please do not hesitate to reach out to support@bokun.io if there are other enhancements you would like to see added to Bokun. Best, Bokun Support
Replied November 2019
Adam
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Would 100% Recommend
Overall an amazing experience. I’m a big advocate for Bokun.
PROSImplementing Bokun is one of the best decisions we have made. We were not using a reservation management took before. It has saved us at least 3-4 hours a day of booking management. It has enabled us to significantly scale our growth. The customer experience has vastly improved with the availability manager, booking widget and automated emails. Pricing can’t be beat.
CONSThere are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow
Reason for choosing Bókun
Pricing/extra fees for our customers was the biggest factor initially.
Cham
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Automation with Bokun
Personalised customer service is impressive
CONSUI/UX of the app could be better. Its a bit overwhelming at first.
Reason for choosing Bókun
Customer service and support are very impressive.
Jason
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Review of Bokun Software
Bokun makes the management of reservations and finances much easier and much more efficient for us.
PROSGreat API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.
CONSStill missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.
Reason for choosing Bókun
At the time, the size of Bokun corresponded with the size of our company, which was excellent as we were sure they would understand our specific needs and point of view when using the platform.
Vendor Response
Hi Jason, Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions. Best, Bokun Support
Replied July 2019
Robert
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great platform
It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.
CONSIt has limited payment providers. I would love to have also Izettle as a payment provider.
Reasons for switching to Bókun
Bokun was a lot easier, both for our customers but also us.
Vendor Response
Hi Robert, Thank you for your feedback! We've passed on your request for adding iZettle as an additional payment provider to the team. (Here is the latest list of payment service providers we work with: https://helpdesk.bokun.io/en/articles/2829618-payment-providers) Best, Bokun Support
Replied December 2019
Gðmundur
Tobacco, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed October 2018
Bad response rate in technical support
In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good.
PROSnothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.
CONSThe API is often changed without letting us know. That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.
Vendor Response
Hi Guðmundur thank you for your review of Bókun. Bókun's support team has grown substantially in the past year after joining the TripAdvisor family and we're currently expanding to be able to provide better (and faster!) technical support for our customers. We are happy to hear that the support you have received thus has been positive and we look forward to continuing that in the near future. We appreciate your feedback regarding our API updates and "extras" features. We are currently working to enhance how we communicate product updates to our customers. We felt that giving our customers more customization when it came to the extras would be more beneficial to their usage. It also provides a better overview of which extras have been added to each product. Images are added on the product level, not per extra, so if you have different equipment available, you only need to update your images in the gallery for the product. We hope this helps to clarify! - Bokun Support
Replied April 2019
Boris
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Great service that constantly improves
Using Bókun, either through the API or through their own booking channels is easy and straightforward. The pricing is in range of other booking systems out there. We used Bókun for a few of our clients and for a few websites we made ourselves, and it is always very easy to deploy. If I had to give one reason for you to use Bókun it would be because they have a solid customer support for an already easy to use system. If you need a booking system, Bókun should be the one.
PROSThe redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.
CONSI used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.
Ryan
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
Starting a subscription fee at the start of winter in a pandemic?!?
We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.
PROSEasy to use, used to be great for small businesses.
CONSWe had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.
Vendor Response
Hi Ryan, thank you for taking the time to leave us a review. I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as subscription is on a monthly rolling basis. We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings. If you would like to discuss further how we can make Bokun work for your business, please contact us at support@bokun.io.
Replied October 2020
Dubravko
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Execution and support
Benefits are to have a software we can rely on, it provides ease of use, it's practical and have the best support we have ever experienced of any partner or platform we have worked with.
PROSSpeed, connectivity, ease of use, support.
CONSAdaptability and tailoring for specific needs. We provide special products and software is not so adaptable for such services.
Reason for choosing Bókun
The best customer service and speed of development before TripAdvisor bought it.
Reasons for switching to Bókun
Support was awful
Vendor Response
Hi Dubravko, Thank you for your kind words about our support team. We understand your concern about the lack of adaptability of the product for some features. If you haven't already, please do reach out to support@bokun.io and let us know what your specific needs are, and we can work with you to find solutions for your business's unique needs. Best, Bokun Support
Replied November 2019
Paulina
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
The people there are great!
The customer service is good, sometimes the technical staff is really slow at figuring out things. I find that they have a great corporate culture and I like working with people like that.
PROSYou can do wonderful things with is if you know where to clic and what you are looking for.
CONSWhen it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.
Vendor Response
Hi Paulina, Thanks for taking the time to review Bokun. We're glad to hear that you've found our tools easy to use and our customer service has been nice to work with! We are currently reviewing our Helpdesk to improve and update articles and add new ones. We'll make sure to try to update our articles promptly with any new product releases moving forward. Thank you for the suggestion regarding adding the days in the Activity Time Selector Widget. We will pass this on to our product manager for review. Don't hesitate to reach out with any other feedback! -Bokun Support
Replied April 2019
Ahmet
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great software for any size of company
Great reservation and booking system for Tours&Activities agents, suppliers... Since around 6 months I am using Bokun actively. Thanks to the colleagues of Bokun who have contacted me and offered a half hour training 6 months ago. Since that time I have increased the number of my products to more than 100 and I have also now 6 active contracts with resellers and OTAs, which were listed in the Bokun Marketplace. I always get quick answers to my requests from their support team. The pricing conditions of Bokun is incomparable. %2.9!!! And recently the experiences widget HTML codes for our website and any other place(Share link via Facebook, Instagram and Whatsapp etc) is really great!! Great Thanks to all the colleagues at Bokun in Iceland and Boston who have contacted me and also to other team members... Ahmet V. Holiday Experiences Marmaris - Turkey
CONSThe system and the features are easy to use, but you need some time till you get used to them. There are really endless details in the system, which can be used according to different needs of the users. Some minor changes could be done so that it becomes more user friendly.
Luke
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2019
Honestly, the worst software we've used
None at all. We've racked out brains and can't think of one positive thing to say about Bokun.
CONSCustomer service is pathetic. Waiting up to a week for a response on time critical issues and even when they do reply, it's as basic and not relevant. Lost countless bookings due to delayed support. Can't speak with anyone on the phone. APIs change without warning. Issues with customers receiving emails. Continually line of problems with the software which is badly thought out and executed. It would have the upside of being cheap, but then it takes so much of our time it ends up being more expensive than other software. They are owned by TripAdvisor and Viator which we have similar problems with. Don't waste your time. In a nutshell - crap.
Vendor Response
Thank you for your review. We understand your frustration and know how crucial it is to your business to receive customer support in a timely fashion. We are continually working to improve our customer service response times and the training of our support teams. We appreciate your feedback regarding our API updates and hear you loud and clear; we are currently working to enhance how we communicate product updates to our customers. A manger from our support team will be reaching out to you directly so we can make it right.
Replied May 2019
Océane
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Very good and user friendly
Good experience but we use this platform mainly because it's a tripadvisor property.
PROSVery good customer service. The live chat is efficient.
CONSThe availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.
Reason for choosing Bókun
Connection with Viator and Tripadvisor.
Edda
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
User friendly booking widgets and marketplace
New functions are doing a good job. Some development choices didn't take into account the products that matter a lot to my organization but we are using the new Experience setup and functions that are working great. Much more understandable than before and user friendly interface.
PROSIt is mostly user friendly. One can set up multiple types of tours with the new setup very easily and post on one's own website either a booking page or a widget. Also the marketplace. Very accessible to sell and buy products from all that use bókun. We were really happy when the cost model changed into pay per sold item instead of fixed cost. That makes it easier for new buyers to join bókun and shop online.
CONSThat transportation products were left out of the development
Bruce
Leisure, Travel & Tourism, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2020
12 months of floods, bushfires and COVID and now charging for what was free
It was supposed to be a reservation system for us to use.
PROSIt was free and only charged per transaction. Initially that charge was supposed to be 1%. However, it took quite some time to iron out the bugs and get it working so we have never managed to get a single booking through it.
CONSAfter 12 months of floods, bushfires and COVID, Bokun decided that everyone wanted to pay them $49 per month ($588 per year) even when there were no revenue streams to be had due to Australian borders being closed. We have spent the last 12 months setting up for new products so that we would be able to book them when borders start to open. However, we are now back to square one.
Vendor Response
Hi Bruce, thank you for your review. We appreciate that you took the time to set up your products and were pleased with our product functionality. Regarding the pricing change, we now provide a paid plan at $49 per month with a reduced service fee from 2.9% to 1.5% only for bookings that come through the booking engine and/or booking website. There is no additional charge for OTA, offline and marketplace bookings. That said, we understand that the paid option may not be suitable for everyone at the moment. So we continue to give our customers the option to go for the free plan and still have the flexibility to move to the paid plan anytime, and vice versa. For the month of October, you can still test out all the paid features before deciding on the price plan, as we waive the relevant charges. If you need help with your pricing plan, please do not hesitate to contact us at support@bokun.io. We'll be happy to assist.
Replied October 2020
ian
Airlines/Aviation, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Product is acceptable but not exceptional
Despite the product's shortcomings, the staff are great to work with, and very committed.
PROSDoes not work with GroupOn. Works almost seamlessly with Viator, almost.
CONSSoftware USER support is thin. Too many items are referred to 'specialists' who don't reply until days or weeks after the inquiry. Re-explaining the same issue to different front line support folks for 3-4 months with no complete resolution (and no demonstrated interest or sense of urgency on the part of the software supplier) can be frustrating.
Reason for choosing Bókun
They are all equal in most respects, but the Bokun staff seemed just a little more capable and engaged during the assessment process.
Reasons for switching to Bókun
Viator owns the company. Its unlikely Viator will be going out of business any time soon. No one ever got fired for buying IBM, and it is the same case with Viator and Bokun.
Vendor Response
Hi Ian, Thank you for your review and your feedback. We are actively working to improve our support response times, and we take your feedback very seriously. Best, Bokun Support
Replied July 2019
Cassio
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great Choice
Everything! Especially the controls over our experience's availability, the opportunities to partner up with names in the marketplace, the great, great (can´t repeat enough) help from the support team (especially for someone like me, a one-man band!). Oh, the widgets! Almost forgot! You can create the most amazing widgets to share with your partners, etc.
CONSSometimes, understanding the funcionalities of Bokun and reading thru the help texts could be a challenge for those who speak English as a second language like me. But the support them will fully compensate the difficulties.
Bertram
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Bókun changed my business for better!
All my business reservation system is with bókun. We have 60% more customers from all over the world. Great software.
PROSIntegrations with API are great. Reservation system is very easy to drive. Financial is great.
CONSFor us have been difficult using widgets with our web page. We didn’t. I want to find easier the widget integration, so I’ll be able to do it.
Reasons for switching to Bókun
I wanted to have more reservations