About Bookinglayer

Bookinglayer is a cloud-based hotel and reservation management solution. It is designed for small to midsize businesses in the tourism industry that provide accommodations and activities.

Bookinglayer features a real-time interactive calendar with drag-and-drop functionality that can be used to schedule accommodations, activities, rentals and services. Customers can use the web portal to fill out an online booking form and add details to their bookings such as personal information, flight details and payment information.

Bookinglayer includes a package builder that can be used to create packages with different services, activities and accommodation options customized for individual days. Packages, activities, accommodations and extra sales items can a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

61 Reviews of Bookinglayer

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(15)

15

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 61 results

November 2018

Andrey from Red Star Surf SL

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Power tool

Pros

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Cons

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

October 2019

Theresa from Retreat in the Pines

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Game Changing

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.

Pros

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

Cons

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

Reasons for Choosing Bookinglayer

Bookinglayer listened to our needs and answered our questions. Their customer service and tech support has been exceptional since the beginning.

Response from TimTim BV

Replied October 2019

A valid point Theresa. Bookinglayer provides a lot of functionality around booking management and scheduling and it stays a challenge for our dev team to keep things as intuitive as possible. We have planned a number of updates that will improve the overal user experience in the Backoffice and we're playing with the idea to provide more shortcuts in the Backoffice to Knowledge Base-articles.

October 2019

Lisa from Surflife

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2019

Great set-up, place for improvememt

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc.

Pros

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

Cons

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future. There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

August 2017

Niall from www.breac.hous

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

We have had a great experience with Bookinglayer - I would highly rate the support which we received

- confidence about our booking engine - no need to build our own - quality suport when we needed it - working with a company who clearly care about their product and their customers - lots of front and back office functionality - ability to grow into the software functionality as we scale our business

Pros

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated. 2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business. 3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Cons

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated. 2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

October 2015

Anna from Pura Vida Surflodge

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2015

Bookinglayer experience since the beginning.

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: * Good customer management * Good overviews with regards to the bookings * Email templates to quickly answer your customers and save time * Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. * Lots of options for payments and good control of payments * Allows you lots of detailed info about how your bookings are going compared to previous seasons. * Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) * The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. That already brings me to one of the disadvantages: * It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. * For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you. Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.