About CloudPM

CloudPM by MSI is a cloud-based property management solution that offers applications for front office, housekeeping, maintenance management and accounting. It enables hotels to manage their multiple properties from one location through a web-browser.

CloudPM provides a tape chart view that allows front desk and reservations teams to view pre-blocked reservations by room, while a rate-quoting feature lets them obtain rate estimates prior to booking. Users can also manage room blocks and rooming lists as well as custom corporate, promotional, or group rates. 

CloudPM provides a drag and drop interface to manage bookings and make changes in the calendar. Users can also create reports for forecasts, payment summaries, lost business analysis and cost...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

12 Reviews of CloudPM

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

MSI is the best PMS system I have ever used

I have always had a great experience with them. They provide great customer service as well.

Pros

I love how anytime you have a problem, they are always so nice to fix it or if you need help with something they are always very nice about it. I love how easy the system's layout is, it doesnt even require training because it is self-explanatory.

Cons

I hate that it's sometimes very slow to load, or that it freezes a lot.

November 2016

Fredrick from Hotel Success Now

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Hotel Consultant Review of CloudPM

I have installed CloudPM in about a half dozen properties. There have been many benefits to the software such as intuitive design which saves on labor, a modern menu system that is easy to navigate and great reporting. I also appreciate the installation process including the handling of credit cards PCI compliance. Many other PMS systems require you to go to a 3rd party for your Gateway which can cost in upwards of a month. CloudPM has this included in the system. When marketing to your customers CloudPM has a great feature that allows you to export your guest's data including emails to an excel or cvs file. We use this on a daily basis which has yielded increased revenue to the property. Revenue Mangement, when changing rates on the fly, CloudPM offers a daily rate manager that you can change rates throughout the day if necessary with ease. In summary, CloudPM offers all the modern features you would come to expect in today's PMS systems at a reasonable price.

Pros

Ease of use, reporting and pci compliance.

Cons

not connected with site minder or other channel managers. Silverlight needs to go.

Response from Multi-Systems

Replied November 2016

Thank you Frederick for your review and comments. We have some good news to share regarding your two "cons": Silverlight will indeed go, in fact upcoming versions of CloudPM will be completely HTML5 compliant which means better browser compatibility (including mobile browsers!) and improved performance. As for channel managers, we recently partnered with Siteminder and you can expect this interface soon. Thanks for using CloudPM!

March 2016

Brandy from Crossings by GrandStay

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

March 2016

3 star

So far MSI has been a little challenging. It seems like there are more steps to reaching simple inquiry's. Yet there are features we like. Would not have survived last couple months without the help of Chris Philbrook. He is fantastic. He answered questions quickly and made sure we had what we needed!

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

A Good platform to use overall

Pros

A really quick implementation and they got us up and running in no time! The tech team is great and they are always on hand whenever we need them. The system itself is really nice and easy to use and some of the reporting is good to help with daily decisions, very flexible approach and they can add what may be required.

Cons

It can be a little slow and this can cause a delay in the task that is being carried out but i must mention this is sometimes the case and in general, it is fine.

Response from Multi-Systems

Replied July 2018

Thank you for your Capterra review! We're pleased to know that you're happy with your decision to use CloudPM at your hotel and look forward to serving your hotel's needs in the years ahead. Regarding the occasional slowness, if you find that this occurs when performing specific tasks or while in certain areas of the system, please document those occurrences whenever possible and advise our support team. We are always working to optimize CloudPM's performance and our users' feedback is critical in achieving that. Thank you again for being a CloudPM user!

March 2016

Donele from Best Western Plus The Four Corners Inn

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Overall, this system has served us well

Cloud PM, being cloud based was easy to access right from the start of using it and didn't require any set up or hardware from MSI on our end. It is also fairly intuitive so the staff are able to pick up the basics quickly. Being a beta hotel meant that there were some glitches along the way and even though we had to call tech support quite often, every single person has been patient and helpful, going above and beyond to solve the problems, add the requested features and iron out the glitches. I am actually surprised at how responsive our representatives and tech support have been. Many of the features and reports we have asked for have been added during the various upgrades and we appreciate how well they listen to our needs. One of the frustrating aspects was how slow the system was working, often timing out or kicking us out all together. Working with Chris we were able to determine that our PC's just did not have the needed requirements to effectively run Cloud PM. He went so far as to send a computer which has the program working so much faster. We still have the issue of the system randomly kicking us out or having to reboot the computer to reset the print function. But really, compared to where we started in July of 2014, Cloud PM runs almost problem free, we have the features we want, and I have reports that make my job easier. Cloud PM is a great program and MSI is a great company to work with.