Cloudbeds Software

4.48 / 5 (62)

Our advisors have recommended this product 57 times in the last 30 days

About Cloudbeds


Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

62 Reviews of Cloudbeds

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(42)

4 stars

(13)

3 stars

(3)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 62 reviews

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August 2018

Justin from Hostel Of Maine

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2018

Great at some things, missing many

Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.

Pros

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party.

Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Cons

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us).

No mobile app, meaning you need to use their site which is not mobile friendly.

Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

February 2019

kris from Hotel

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Cloudbeds is our daily use program!

Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business.

Pros

Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

Cons

The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times.

February 2017

Ana from Sweet Lisbon Cosy Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Great PMS and always improving

I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities. If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Pros

Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Cons

Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

June 2017

Nektarios from Athinaikon Hotel Athens

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Super friendly, functional

Pros

The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy!

Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

April 2018

Bruno from WildRover

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2018

Good product but their API is VERY VERY buggy

Integration with Booking engines

Pros

good user interface, simple easy to use, fast.
good integration with booking.com and hosteworlds.com

Cons

API is not reliable, don't build your third party app on top of it.
We got bugs or timeout with almost all of their API call.
Then they told us fixing the API bugs are not their priority.
So why do they sell the API access and make advertising on internet to say they are the only one to have an API

Response from Cloudbeds

Replied April 2018

Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in. It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business.

February 2017

Claudio from Suites las Palmas S.A. de C.V.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

CloudBeds is the greatest tool for hoteliers

CloudBeds is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn't be any happier. Their broad range of tools makes them the top 'Value for money' software. They have the complete package, and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request, and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user friendly and saves you a lot of time and resources. We tried other services at the time, and decided that CloudBeds met all of our needs, and we don't regret our choice. We can definitely recommend them to any hospitality owner /operator.

Pros

- It has a broad range of tools, including PMS, OTA managment, Booking engine.
- Best Value of the market.
- Easy to use and fast learning curve.
- It can be used in many devices, like PC, tablet or mobile.
- Support is fast and responsive.
- They adapt to your needs.

July 2019

Du from Emperor Cruises

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Smart and functionl PMS

It worth every single penny when we don't need to work by hand with hundreds of OTAs channel. We even can collect client from website direct to the Cloudbeds. And it is going to live with the agent when they are able to check, book and confirm by their own account on our system. This will minimize man power, save a lot of time and faster working with customer. And I would like to say thanks so much to the customer service team, which are very enthusiastic and helpful with a not very smart client like me.

Pros

I have to do nothing with OTAs when we used Cloudbeds. It saves a lot of my time for the operation task. Especially it works for even our accountant team with a lot of report and I have to do nothing by hand. I love the way they show "how to learn" by video.
The customer service is very good. My English is not good enough to explain the problem by word, they arrange a phone call and everything is solved.

Cons

It is an online system and this is a weak - point for our property because we are a cruises which launch to the bay everyday with very bad signal, so sometimes our crew team need to come to the pier to use the system.

April 2018

Richard from JetLux Hotels & Jet Luxury Resorts

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.

Pros

Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.

The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.

Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

Cons

I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

July 2018

Ettore from Paradise Cruises & Hotel

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Ideal for the independent hotelier

Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features.

Pros

Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude.

Cons

This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

May 2019

Easy to use but not without problems

Overall, the program was easy to learn and is easy to use. There are some actions an features that are not as intuitive as I would like but I do believe Cloudbeds is better than the alternatives.

Pros

Cloudbeds is very easy to use and is, generally, quite intuitive. It works well with third-party booking sites and integration is simple and seamless.

The calendar is easy to navigate and it's very easy to pull up customer information and make changes where needed.

I really like how easy it is to manage housekeeping.

Cons

Certain actions, such as canceling or making challenges to a reservation that has passed, are difficult. There are situations that may arise that require these bookings to be edited, but Cloudbeds doesn't offer the tools to easily alter them.

Also, some actions require a lot of navigating within the program which can mean a lot of clicking... Most actions require that you start anew from the calendar page instead of being able to simply go back to where you were before. Navigation within the program could certainly be improved.

I've also found that the help files provided are not always up to date and sometimes feature information and screenshots from older versions of the program. It would be great if we could have these updated so they better reflect the current program.

May 2019

Andre from Terra Hostel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2019

Good. Not awesome

I've been using cloudbeds for one year now. It is a good PMS. The upside: very intuitive and easy to use, great for reception. Basic important features are present. It is far from being a perfect system though. Downside: support could definitely be improved. Even though the email support is somewhat fast, support by phone or chat is not available. They desperate need to improve mobile experience! No app! Using it on your phone is a very bad experience. Some features are also missing. For example: not possible to send multiple rates to OTA's. Not possible to track pick up evolution in the revenue management tool. Not possible to export the amount due to another guest or to the same guest in the future. It is a good system. Fair. Not awesome.

Pros

Intuitive, easy to use, basic important features are present

Cons

No support by phone or chat. Some functionalities are missing like multiple rates exported to OTA's.

April 2018

Amanda from Florida Plus Realty / Clermont Cabanas

Company Size: 1 employee

Review Source