Cloudbeds

RATING:

4.49

(293)

About Cloudbeds

Cloudbeds is a cloud-based hospitality platform suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale. Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation. Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The s...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
With Cloudbeds, you have one login and one platform that’s always in sync.
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Cloudbeds Reviews

Overall Rating

4.49

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Cloudbeds

1 - 5 of 292 Reviews

User Profile

Sidath

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Easy to use and cost effective property management system with a great list of features.

I am very happy with the software

PROS

Cloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well.

CONS

Easy to use and cost-effective invoicing solution with a great list of features.

Reason for choosing Cloudbeds

Once we purchase Cloudbeds we do not have purchase channel manage and booking engine sepetately.

Vendor Response

We are delighted to hear that you are very happy with our software. Thank you for all the kind words and we would like to personally show our gratitude for being a trusted business partner. We are happy that you find it easy to use Cloudbeds alongside all the great features showing a great impact on your property! About your suggestion on an Invoicing solution, please describe how you would like the function to perform and send it over to our team at support@cloudbeds.com. We are looking forward to your input!

Replied April 2022

Larry

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2022

Choosing Cloudbeds as the HMS to migrate from our old HMS

I think i have already given that in my first feedback.

PROS

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.

CONS

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Reason for choosing Cloudbeds

Most of the products nowadays are cloud enabled and has similar functions, For me to decide on Cloudbeds, the key issues are definitely its cost competitiveness, scalability, expandability as well as the friendly support helpddesk!

Vendor Response

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!

Replied July 2022

Ryan

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2023

Nice product, but it has many floors that can only be solved by technical team!

Ok but could be better.

PROS

Integrations, online booking Chanel manager

CONS

The software is extremely slow, this has been reported many times, but nothing happens. The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a result. I love that you can do lots with the system, but sometimes it’s just information overload and could be simplified a lot.

Reason for choosing Cloudbeds

Mews was to new to the marketplace, but had great potential.

Reasons for switching to Cloudbeds

Eviivo was more suited to the B&B market rather than the hotel market where we had grown to become. Cloudbeds was a cloud based system with great integrations into other software providers, and seemed to fit the bill perfectly, and I could if it solved the little ongoing issues.

Vendor Response

Hello Ryan, Thank you for providing your feedback. We are happy to hear that you are taking advantage of our many integrations and channel manager, but sorry to hear that we've fallen short of expectations in other areas. We value your business and would love the opportunity to discuss your concerns with you directly. If there is anything specific we can do to resolve your situation, please let us know by reaching out to support@cloudbeds.com. Warm regards, The Cloudbeds Team

Replied February 2023

Eric

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Best Solution for High-Growth Accomodation Businesses

PROS

This software is unbelievably user friendly and has made our property function at a high level. We have every tool necessary under one hood and my team feels comfortable navigating and enhancing the system as new features are announced. Cloudbeds understands how annoying the ecosystem of technology can be for an operator such as us (three independent properties) and has been a true partner helping our growth.

CONS

Cloudbeds is formally adding new integration partners to handle very "local" needs we have in Latin America related to government invoicing.

Vendor Response

Hi Eric, Thank you for your feedback. We are happy to hear that you are achieving success and growth with our platform! If there is anything we can do to assist you further, please reach out to support@cloudbeds.com. Warm regards, The Cloudbeds Team

Replied February 2023

Arturo

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

Get your business running in a couple of hours!

Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

PROS

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

CONS

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Reason for choosing Cloudbeds

Because it was so easy to use, beautiful interface and affordable.

Reasons for switching to Cloudbeds

Winhotel was the worst experience, so complicated, it seemed like learning how to code in 1985! Ridiculous and so not user friendly and even more expensive!

Vendor Response

Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.

Replied May 2022

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