Easy InnKeeping Software


 

For hotels, condos, resorts and other short-term properties, Easy InnKeeping provides a cloud-based software suite that manages property operations, from reservations to marketing to financials in one single solution. Easy InnKeeping is ideal for property managers with less than 100 units and includes industry-specific features like GDS Connectivity and seasonal rate support.

Easy InnKeeping is an online booking engine that provides an attractive management solution that can be accessed from anywhere. With Flash and a photo display, property managers can advertise amenities, room features and the surrounding environment. Building maintenance and housekeeping can be tracked and the Easy InnKeeping suite comes with a built-in sales and marketing tool for sending out bulk emails with promotions, seasonal specials and thank you's. There's also an optional credit card processing interface and GDS/ADS marketing.

Users can track guest history, run financials, report maintenance and upkeep and plan reservations in advance. All of this information can be exported to Excel for analysis. The messaging center allows staff members to leave notes and reminders.

 

Easy InnKeeping - Dashboard
 
  • Easy InnKeeping - Dashboard
    Dashboard
  • Easy InnKeeping - Calendar
    Calendar
  • Easy InnKeeping - Online booking engine
    Online booking engine
  • Easy InnKeeping - Online booking engine room selection
    Online booking engine room selection
  • Easy InnKeeping - Quick reservation
    Quick reservation
  • Easy InnKeeping - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

55 Reviews of Easy InnKeeping

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Khristopher from Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

Great product booking system was great along with the different ways to advertise rooms and other amenities we have to offer

Cons

Did experience a little lag in speed but wasn't a deal breaker

Review Source: Capterra
 

Sherika from Amazon

June 2018

June 2018

This product is a great product and the ease of use is amazing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The quality, customer service, and service providers. The company of this software cares for great customer service and support.

Cons

Nothing at all. I liked this software better than most that I have used the past. Customer service and support are an important aspect to me.

Review Source: Capterra
 


April 2018

April 2018

Amazing team & product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's helped me expand and grow my vacation property rental company to a level that I couldn't have even imagined

Cons

The product is great except it would have been really nice if it was a tad easier to setup. Support is helpful though

Review Source: Capterra
 

Diane from Quilter's Cabin Retreat

April 2018

April 2018

An exceptional business tool for the small innkeeper or B&B owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The software is easily customizable to suit your own hospitality business needs. It helps me keep track of my bookings, invoices, income, form letters, customer lists, etc. I t will even compute the applicable hotel taxes for me. When I have an issue, a quick call to their support team gets it straightened out asap. The first year I was in business, I kept track of all my bookings, billing, payments, reservations, cancellations, et cetera, on an Excel spreadsheet. That proved to be too cumbersome and labor intensive. Regular hotel/motel software was too "big" for my small retreat business, and it was some time before I came across Easy InnKeeping. This software has saved me many hours of "reinventing the wheel" and for that, it's very reasonable price is well worth it!

Cons

Sometimes it can be sluggish, but it might be my connection speed which can fluctuate (or maybe I'm just impatient). Customizing the html in the various form letters can be tricky, but the support team has been very helpful in figuring it out for me. Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation. The only other thing I've had an issue with is sometimes it randomly 'denies access' to certain elements on the Billing page, even though I'm the only one that uses the program. However in that instance, I've found workarounds that avoid it.

Review Source: Capterra
 

Donna from Sunset on Seneca B&B

January 2018

January 2018

No fuss software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Easily accessible software over many platforms. If you have an internet connection, you're in.

Pros

The interface with Easy WebRez. The ease of use. The array of options available for your facility, regardless of size.

Cons

Has proven impossible to download all of MY data, on need. The inability to set seasonal rates by month/day only. Must redo every year and sometimes online bookers slip through with the off season rack rates.

Review Source: Capterra
 

Erin from Northwoods Resort

January 2018

January 2018

Couldn't ask for better software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Ease of use and functionality of the software for our 27 cabin resort! Also, the service is amazing!!

Cons

The one spot that I wish there was a better solution was I wish there was an App for smart phone use

Review Source: Capterra
 

Lee from Brays island
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Just ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I mean over all it is convenient. If I am at home I am able to review the system without any issues. My team finds it easy to use and manage.

Pros

Server based, works in all browsers, goodnreporting, adding users is easy, room descriptions are nice

Cons

Room blocks are so hard to use and move forward with. There is no consistency between quick reservations and full reservation screen.

Review Source: Capterra
 

Todd from Leucadia Beach Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use and good response time from service dept

Ease-of-use

Functionality

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Managing our bookings in real time

Pros

Ease of use for staff. Like the color coding option for us to differentiate bookings and situation at our Inn

Cons

How the reservations don't map well for Third Party bookings. Reservations will put guest in different rooms if they are a multi night booking and then we have to move them back around to get them in one room

Review Source: Capterra
 

Barry from BuyandRentBoji Real Estate & prop. mngt.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

it makes managing a number of condos much easier

Ease-of-use

Functionality

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it makes keeping reservations alot easier to keep track of.

Pros

colorful graph=like reservation calendar with multiple options for each reservation so easier to tract what the status is with a renter

Cons

it does not sync with VRBO or the other rental; website I use for listings makes it non friendly for my budget or my time to pay someone to fill in multiple calendars on multiple sights. Is does not print a color copy of the calendars for my staff and cleaning company making it harder for everyone in my employ to follow. Is a bit pricey for what I use it for considering that pricing is coming down on alot of software. I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point.

Review Source: Capterra

  Response: GraceSoft, Grace Software, Inc.

Date: September 2017

September 2017

 

Dear Barry,

Thank you for your feedback! We understand your needs, and have interest from other clients as well in VRBO integration. Our team is working on an interface with VRBO, and we will let you know when that is available!

Thank you for choosing Easy InnKeeping

 

Mark from Clear Stream Campground

August 2017

August 2017

Very user friendly site with a great support team. Always able to reach them when I need assistance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The software is easy to use. I like the calendar feature to see my availability. The reports are also a big help to plan for upcoming weeks.

Cons

Sometimes difficult to use features on my mobile device. I think a more simple way to block rooms on my mobile device would be helpful.

Review Source: Capterra
 

Gisela from Altavita Village/ Air Force Village West
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Never had a problem using Easy InnKeeping since our company has started using it.

Ease-of-use

Functionality

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Easy to use for our company. No double booking.

Pros

It is really easy to use. Easy to add and delete reservations. Especially months in advance. All updates have also worked great. I don't have any issues with Easy InnKeeping. Everything has worked great since our company has started using it.

Review Source: Capterra
 

Martha from Potomac Appalachian Trail Club
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I would prefer more attention to customer service. If I call, it's important.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

I like that my volunteers, who are often elderly and computer illiterate, can operate the program with relative ease.

Cons

When the new interface came online, I was unable to make changes to the Set Up. One of our necessary reservation letters also began printing on two pages. We send this to all renters and it MUST be on a single page. I have contacted Gracesoft multiple times over about a two week period and the issue still has not been addressed. I can't imagine that a problem with spacing is a major programming task.

Review Source: Capterra

  Response: GraceSoft, Grace Software, Inc.

Date: September 2017

September 2017

 

Dear Martha,

Thank you for your the feedback. We apologize for the difficulty in getting a timely response from our team. Recently, our personnel in the office near Houston was out a few days due to Hurricane Harvey, which may have contributed to the delay.

Our customer support will be getting in touch with you to address the issue as quick as possible.

Thank you for your patience.

 

Amy from Brays Island
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Works for my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Convenience for Owners and staff. Works with our online website to show rooms that are sold out. The staff is easy to use it and the live chat option is great.

Pros

The quick add feature is nice. Additionally, we have enable automatic email confirmations in our system to be send.

Cons

Sometimes the names and emails for the guests profiles aren't recognizable. I have had to submit a few work orders for this.

Review Source: Capterra
 

Lauren from Brays Island Plantation
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall it is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Easy use for all of my staff. Convenience for ownership. Sometimes the email confirmations are messed up though. Different fields don't read certain email addresses or names so hopefully that will get fixed.

Pros

Updates all the time. Color coding. Guest functions are easy to setup. Live chat is nice. It is easy to update the profiles.

Cons

Customer support can be difficult sometimes. Some of the functions are not the best. Group bookings aren't easy.

Review Source: Capterra

  Response: GraceSoft, Grace Software, Inc.

Date: September 2017

September 2017

 

Dear Lauren,



Thank you for your feedback. We are working on some design changes to make group bookings more user friendly.

 

Sandra from Tres Palmas Inn and Villas
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Organize reservations work.

Pros

User Friendly It was easy to set up. It is easy to use and visually easy to understand. For poeple that are not that computer literate, can be used immedately.

Cons

Glitches that do not allow you to perform certain tasks. such as not being able to get all fields in the reports.

Review Source: Capterra
 

Diane from Quilter's Cabin Retreat
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The program isn't set up to handle the way I book for my retreat. But the team customized it for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Previous to using EasyInnkeeping, I was using Excel + Quickbooks + Google Calendar. This makes life SO much easier!

Pros

Tech support - 9 years ago when I started using the program, I had difficulty customizing it to handle the parameters for my retreat facility. The team was able to give me workarounds that make it work for me!

Cons

Sometimes it doesn't work the way I expect it to - sometimes status on the calendar doesn't show properly. I experience a little bit of difficulty editing the confirmation letters.

Review Source: Capterra
 

Lynn from Hide Away Cabins by the Lake
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Ive been using Grace for almost 10 years

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Making reservations is easy

Pros

Technical support. The team in the support group is very very knowledgeable and always has an easy answer

Cons

It is constantly freezing up or needing to log on again if it sets too long. I then have to log in and lose the reservation that I've started

Review Source: Capterra

  Response: GraceSoft, Grace Software, Inc.

Date: September 2017

September 2017

 

We are so privileged to serve long standing customers like yourself, thanks for the feedback! Our support team may be able to help optimize your browser settings to assist with your issue in getting logged out.

 

Lori from The Branson Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Never had any issues that customer service did not promptly help to fix.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

System is very easy to train new staff on. Reporting and making changes on system is very easy. Love that I can auto generate letters to each & every guest!

Review Source: Capterra
 

Millian from Ann Wigmore Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

EZI is very good for the use that I have for it, a whole different category than just a hotel.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

That I am able to make reservations and send from any of my devices and adapt the software to what I actually need.

Pros

The software is very good for the use that I have for it. I used it in a different category than what it is actually set up for and so far up to now I have been able to adapt it for my needs.

Cons

Hi the new templates are a little bit confusing to someone that does not have all the technology and up to date features that has been recently installed.

Review Source: Capterra
 

Linda from Just Passing Through, Inc.
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Before EasyInnKeeping my business was a disaster. It was difficult to keep track of reservations.

Ease-of-use

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Helps me stay organized. Easy to use.

Pros

I like the fact that I can see everything on one page. There are many features that I haven't used yet, but will be using them because of their functionality.

Cons

One thing I've found that I don't like is that I can't change the name of the guest without deleting the reservation and re-creating it.

Review Source: Capterra
 
 
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