Eventbrite

RATING:

4.61

(4605)

About Eventbrite

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. Eventgrid supports the creation of customized online event registration pages, multiple types of tickets and pricing structures, discount codes and professional barcoded/iPhone passbook tickets. The solution helps users organize, manage and track events and attendees using its proprietary analytics tools, and it can create badges for registered attendees. Eventgrid lets customers view seating layouts and select seats, sell event merchandise and receive and process online payments via Stripe, Authorize.Net or PayPal. It also helps users ma...
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Eventbrite Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Eventbrite

1 - 5 of 4,551 Reviews

Rachel

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

Changed the way we do events

User Profile

Nick

Verified reviewer

Philanthropy, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Great for non-profit events

Our overall experience has been great and we have continued returning back to Eventbrite again and again. It works well with other websites and applications and it's made our events successful and easy to manage!

PROS

Eventbrite has been great for our ticketed non-profit events. There have been many times where we have needed to send out event invites that include tickets, a registration list, a form, and something easy to account for and Eventbrite was perfect for that.

CONS

Eventbrite lacked some customizable options for their forms. I wish we could customize a little more and make the form look nicer. I also think the credit card fees seem to be a little high.

Reason for choosing Eventbrite

Eventbrite does not include a subscription like JotForm.

Okunade

Events Services, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Happy Events

Perfect.The events have been eventful

PROS

I love the ticket scanning, you being able to pay with just the scan of the QR and the reservation, and also the fact that they have good customer service and also help companies advertise their products in a format that is configured to what you want to see.

CONS

The search synchronization is poor because you have to type the event you're searching for in full before it can work.

Brendan

Verified reviewer

Marketing and Advertising, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2023

Eventbrite is a game-changer for event management!

Eventbrite is a game-changer for event management! With its user-friendly interface, customizable event pages, and robust ticketing options, it makes organizing events a breeze. The analytics and reporting tools provide valuable insights into ticket sales and attendee engagement, and the mobile app allows for on-the-go event management. The integrations with platforms like Facebook and Mailchimp is a cherry on top! The only downside is that some features can be pricey for small event organizers, and the design options for customizing event pages are limited. Despite that, Eventbrite is a must-have tool for any event organizer looking to streamline their event management process and make their events a success!

PROS

User-friendly interface, easy to navigateCustomizable event pagesRobust ticketing optionsIntegrations with other platforms like Facebook and MailchimpAnalytics and reporting tools to track ticket sales and attendee engagementMobile app for on-the-go event management

CONS

Some features can be pricey for small event organizersLimited design options for customizing event pagesLimited customer support options (no live chat)

Jermill

E-Learning, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

My Go To For Even Planing.

Overall, Eventbrite is a reliable and feature-rich event management platform that offers a good user experience for both event organizers and attendees.

PROS

Overall, Eventbrite has a positive user experience. The platform is easy to navigate and use, with a clean and intuitive interface. Event organizers will find it straightforward to set up and manage their events, including creating custom ticket types, setting up promotional codes, and collecting additional information from attendees. The analytics provided by Eventbrite are also comprehensive and helpful for event planners and marketers.For attendees, finding and purchasing tickets on Eventbrite is generally a smooth process. The platform makes it easy to search for events by location, date, or category, and the checkout process is straightforward. One potential drawback is that Eventbrite charges fees for ticket sales, which can be a significant cost for some users.In terms of customer support, Eventbrite offers email and chat support, but does not have a phone support option. This may be inconvenient for some users who prefer to speak with a representative directly.

CONS

Fees: Eventbrite charges fees for ticket sales, which can be a significant cost for event organizers, especially for smaller events.Limited design options: While Eventbrite allows you to customize the look and feel of your event page, the options are somewhat limited compared to other event management platforms.Lack of phone support: While Eventbrite does offer email and chat support, it does not have a phone support option, which can be inconvenient for some users.

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