About eZee Absolute

eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, allowing hoteliers to manage the reservations and online distribution of various properties using a single login. eZee Absolute can be used by accommodation providers like independent hotels, serviced apartments, hostels, chain of hotels, resorts, bed and breakfast and guesthouses.

eZee Absolute provides features like front office operations, guest self-service, group management, profile management, rate and revenue management, yield management, housekeeping, analytics and reporting, hotel PMS app and more.

eZee Absolute is in...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

257 Reviews of eZee Absolute

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(170)

170

4 stars

(68)

68

3 stars

(13)

13

2 stars

(4)

4

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 257 results

September 2020

Shaharuzzaman from Hotel Sarina Ltd.

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Experience with eZee Absolute

Pros

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Cons

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Response from eZee Technosys

Replied September 2020

Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.

November 2020

Manish from Amara Hotels and Resorts Pvt Ltd

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Spend little Save unlimited

It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

Pros

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Cons

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Reasons for Choosing eZee Absolute

When connected with each company for the first time, Only ezee was having the solution to all our requirement and that too completely on Cloud network

Response from eZee Technosys

Replied November 2020

Hi Manish, Thank you so much for taking out time to review us and appreciating our support team. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

October 2018

Pawan from Amazing Accommodations

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

October 2018

Has to go a long way

I have been using Ezee products for more than a year and generally I am happy with most features . But operational efficiency has been a challenge because of the issues I have listed in cons. I have contacted the senior people in the company about issues a few times but its not been resolved till now.

Pros

Customer service is good. The online support (chat) is quick and almost instant. The team is generally able to resolve issues on chat instantly. The software itself is robust . There are a lot of reports which make management decisions easy. A lot of easy tutorials and training materials available to train new staff quickly.

Cons

Many common features which are available in other PMSs are still not available in Ezee absolute. For me the big ticket items that's making operations very difficult are 1.No way to manage carpark in the system, we are using excel to manage carpark bookings. 2. The interface with Financial Accounting software (Xero) is a half baked and unstable product. It takes hours for my accountant(who is xero certified) to reconcile the data. 3. Integration with SMS gateway is no where near "usable" . For last one year we are reporting the issues but we are still not able to start using it. The development team is still testing the product. 4. The ezee website have been advertising that two way Airbnb Integration is ready to use for a couple of months. But unfortunately the interface is nowhere near ready yet. The team doesn't have a date yet for the product to be released. As of today, I have been informed that they are at least 4 weeks away, whereas siteminder and others have been ready to use from last few months.

Response from eZee Technosys

Replied December 2018

Hello Pawan, firstly, thank you for such a detailed review. We're glad that you're happy with our services. Addressing to your cons, we would like to affirm you that the changes that you want in the system are on the way. Moreover, the two-way Airbnb connection has been made live around four months ago. To check why are you not able to access it, we've escalated your query to the technical order. Please contact your account manager for more details. We promise you to give our best efforts in solving your problems and making sure you don't face it again. Regards, Team eZee.

November 2020

Ahmed from Musab Hospitality

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Dedicated to make Hotelier's Life really Ezee

Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

Pros

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Cons

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Reasons for Choosing eZee Absolute

Quick response to joining request from the sales team The professionalism of the product demo presenter Pricing structure

Reasons for Switching to eZee Absolute

Multiple reasons were there to opt for Ezee but the most important one is the option of "Child Room" which was not supported by ResNet

Response from eZee Technosys

Replied November 2020

Hi Ahmed, Thank you so much for taking out time to write such a detailed feedback. We are elated to hear such an amazing feedback from you and its truly a delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

November 2020

Marc Oliver from Casa Cataleya Bohol

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Practical, proficient and easy to use

We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

Pros

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

Cons

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Reasons for Choosing eZee Absolute

The service, info and customer service support helped us make a decision that was exactly what we were looking for.

Response from eZee Technosys

Replied November 2020

Hi Marc, Thank you so much for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee