While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support. On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient. Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.

Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.

The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

The user experience for the guests who are booking seems good.

Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

Due to the world wide partnerships it is a great and profitable Booking Software, offering a large range of Reports and management tools.

FareHarbor system helped us creating a website and due to their world wide partnerships, the system increased the number of bookings and consequently made our revenue grow, by letting customer browse our Tours and easily book online. Being free of charge for the company. Efficient checkout experience. It really offers excellent features for tour and activity operators.

Website designed in a very basic and unappealing way, considering that if it were improved it would guarantee an excellent and growing source of income for the company. The website handling is strict and not allowed. Poor training - only one session (viewable for a year) and in short videos. Difficulties in spoken communication with Support. Any time you want to change anything in your dashboard, from product to prices, you need to spend time emailing support and wait for a response.

Fareharbor have been great to deal with and the system easy to use

Easy to use, especially the app when out and about, bookings and payments are easy as are cancellations and refundsDashboard is easy to see availability Manifests are detailed and handyGreat customer Service from our accounts manager, help desk and the team is fast and efficient The reports and invoice are great

Waiver forms don't always show on printed out manifest which can lead to some double handling.

Overall Fare Harbor is a great tool that helps my manage my food tour and excursion business on a day to day basis quickly and easily. The customer service is great. Their knowledge base and resources are outstanding as well as there in person customer service.

Onboarding and transitioning was easy and they are very helpful getting you up and running. I find the software easy to use and easy for me update and edit tours and availabilities. As a major player in the rez tech arena, Fare Harbor is competitive with upgrades and has API's with nearly every imaginable API you could want.

The reporting feature does not have a great UI and I find it difficult to extract the info I want. Also, one major downside is the booking window is a popup, therefore google conversions cannot be exactly tracked, only tangentially.

Over all, for what I need from FareHarbor, it's a great fit!

I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.

The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.

Our non-profit arts organization / national historic landmark started shopping for a new ticket vendor amidst the pandemic when our formerly tried and true ticketing vendor (BrownPaperTickets) became negligent and withheld earned income from ticket sales for our events that took place in 2020. A sales rep from FareHarbor had been regularly reaching out to check in with us and see if we wanted to learn more about their product, and while shopping for a new service I spent countless hours doing research and speaking with representatives from several ticketing vendors (EventBrite, SimpleTix, etc.) and decided to give FareHarbor a shot as well. The sales representative was fantastic and thorough, answered all of my questions (and subsequent questions), provided support, and was highly transparent about everything - fees, onboarding, etc. We made the decision to try FareHarbor primarily because of how customizable their services are, the autonomy we get as a customer, the support provided by their team, how seamlessly it integrates with our website, and the fact that the branding is on point. Most other services have their own logo front and center with your business's logo and information secondary, and with FareHarbor all communication and interfacing makes our branding, logo and information top priority with subtle branding of their own. We are over the moon with their software and service!

The customer service team has been exceptional in providing complete information and support throughout the vetting process and then getting us set up, customizing our dashboard, training our staff, and continues to be highly responsive and supportive. It also integrates seamlessly with our website and is exceptionally user-friendly, not to mention how beautiful it looks!

So far we have not yet encountered anything we don't like about FareHarbor and their services. I'm thankful that the sales team was as persistent as they were with our organization in trying to share their product with us, or we may not have known it was an option for us. Thank goodness she kept calling, how many people can say that?

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

I don't have any cons to report. So far my experience has been very positive.

Good. The initial sales guy tried to setup the system to drive too many of our bookings online, at the expense of doing them manually to make better use of our instructors and resource. But once setup the system worked well and the tech support was excellent. The tech team would very quickly change opening times, setup new activities, change prices etc. Best tech support I have ever had.

Setup was done by Fare Harbour and it cost us nothing. The technical team are really fast and effective.

Fare Harbour add a booking fee that the customer has to pay on top of the fee for the activity. We would have preferred to include this fee in the total as we did not like the concept of a booking fee.

We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Only that the fees are among the highest in the industry.

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

People had to call to book before and I think I lost a lot of clients because of this. Now they can just browse and buy

There are so many things to like about this software. 1. No out of pocket expenses. Taking a booking fee gives FH an incentive to help you make more money. At first I was leery about charging the booking fee to my clients, but no one have complained about it (or frankly even noticed). 2. Ease of use (and when it's not, customer service will do it for you)! 3. Works on phone, not an app, but with a mobile browser which work great. Not sure I need an app, most of my work is on a laptop anyway. 4. Customer service is always on and ready to help and quick to get done what you need. 5. Putting it online was seamless and pretty easy. I got out of the box with the basics and was able to add on as I went! 6. Feedback from my clients about the simplicity of the check out process. Like I said, so many great things! So happy with my decision.

Nothing so far! I may find some as I grow, but at this time none!

I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask.

Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost.

Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale)

So easy. I run two businesses using the FareHarbor platform. They are constantly adding new features and making it better!

Amazing customer service. Real people on the phone to help 24/7. Easy program to learn with lots of custom options.

It costs the person who books online 6%, which can be quite a lot when a private charter is a couple thousand dollars.

Costumer care and price are the best things

Nothing so far is everything perfect....

Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price.

As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge.

My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else.

Online bookings 24/7 is huge for us. Fewer phone calls and a greater ability to focus on providing the product rather than selling.

It has tremendous functionality. It can be used with very simple business models, as well as very complex ones. I use it for three different companies. One is very basic, bare-bones. The other two are extremely complex, so I have been digging into the myriad of features and functionality over the past three months as we launched it for the two more complex companies. There is a lot to learn for the more complicated businesses (as expected), but once I figured it all out, it all makes sense and I am able to really maximize the functionality. The staff is very responsive and always there to help with questions, problems, and even assigning tasks to them. In addition to providing booking software, they also designed new websites for me for free, which increased the company's visibility online, so our sales have increased. The also have a free online call center (I haven't made use of this yet). They are constantly rolling out new and better upgrades. I am extremely happy with this product and with the staff behind it.

FareHarbor charges the customer 6% of the gross for online bookings (the customer isn't charged this 6% if they call in and book directly over the phone). I'd like to have the option to absorb that 6% on our end so the customer doesn't pay it. The closest we can get is to offer a 6% online booking discount, but I would prefer the option of allowing us to absorb a portion or all of that 6% on the back end instead. That being said, until I started typing this review, I've never thought of asking them if they would be willing to implement an option like this! I'll be asking tomorrow. Knowing they are constantly improving the product and they do take customer suggestions seriously, I wouldn't be surprised if they consider doing this in the future.

Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison: Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD) Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD) Total: 6.000USD/Year

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

My husband and I co-own our tour and have been open for about 10 years. We currently have about 5-7 additional guides, depending on the season. As our tour grew, as well as our number of employees, it was impossible to stay on top of everything that needed to be done. Thanks to FareHarbor, we have been able to free up time, and begin to grow our tour again! Outside of our outstanding guides, nothing has helped us to grow and manage our tour as much as Fareharbor!

Easy to edit tours. Updating tour times and dates is simple. Guide assignment, helps us and the tour guides keep track of their schedule. Tour guides can check people in, and we can see it in live time. Cost is low and very much worth the money. Clean web integration, and it blends nicely within our website. Customer information is easily available and easy to change, rebook, refund, etc. Very easy to track past reservations and customer info. Top notch customer service; they have actually taken the time to create items specifically for our company.

On the cons, there are only a few items that honestly are tailored more to just my specific needs. I wish there were more restrictions for tour guides. I would like to prevent them from changing certain settings, especially the ability to change and see other tour guide info. My other request is for a wider range of reporting. I would specifically like to be able to see the monthly breakdown by: the tour guides who led the tour, as well as the number people on the tour, and the method of payment broken down by cash/cc. In other words, we need to see how much money the tour guide collected for one month and how many people attended their tours. A small amount of tech experience is helpful but not required.

Implementing Fareharbor as a new program went really well, thanks entirely to the exceptional customer service support (shout-out to Raleigh and Mikaela). They were always available by phone and email and training went very smoothly. I was thoroughly impressed that Mikaela was involved and aware of events occurring within our department, and sent her condolences and her support. Because of this, Fareharbor feels more like a partnership than a "client" type relationship. The actual program is very user-friendly which was a significant selling point for me. It is also easily implemented across other departments at our resort. Overall, I have been very satisfied with the functionality and overall performance of Fareharbor.

It is very user friendly for front-end staff Mobile version is great Customer service is EXCEPTIONAL and they have a thorough knowledge of the program. Permissions are easily customized across users. This was a huge bonus, and has been very helpful so we can limit access to those who do not need it. Affiliate set-up is easy, and has a very fluid application. I have been very pleased with how we are able to implement partnerships with this program. They are consistently working to update the program.

Discounts are not easily implemented. We consistently have to find "work arounds" The automated emails do not allow for customization. Different departments use the automated confirmation email, but the resort address and contact information HAS to remain the same across departments. It makes it difficult for guests to contact us. Smartwaiver is minimally integrated. Our last reservation system automatically imported name, height, and weight from the waivers. This was a huge perk, and did not come with Fareharbor. We were promised that programming would work on it, but we have not seen results. There were not P2P Card readers for the desktop version of Fareharbor. Because of this, we had to purchase 3 iPads and use the mobile app in order to be PCI compliant for customer credit card security. Invoicing has to be done manually. It cannot be scheduled to happen automatically each month.

We vetted about six of the top online tour booking companies for our walking tour business in Manhattan and FareHarbor stood out far and above the rest. We immediately signed on after the conference call and looked no further. We were so impressed with FareHarbor’s customer management system which met all the criteria we were looking for including the flexibility of being able to use the system for cash on the spot sales, all the bells and whistles related to communicating with our customers with customizable booking confirmation and reminder e-mails, alert e-mails for weather, customer database, less clicks till purchase, fast and easy, good calendar layouts, etc. Cost was extremely important to us and FareHarbor had the lowest processing rate out there. It was an intuitive decision that we would be happy working with FareHarbor but we have been really blown away by what a uniquely smart company FareHarbor is. Since we spoke to many of their competitors we could easily see the difference in how FareHarbor operates. We come from a Fortune 100 company background and FareHarbor embraces the same attributes of continuous improvement, flawless execution and outstanding customer service that are hallmarks of a great company. FareHarbor gets a ten in the trust department. We trust the folks at FareHarbor to do the right things fortheir customers and continue to keep ahead of the curve and upgrade technology and services as they become available in the future. We value this company as a strategic partner going forward to grow our business. The company culture is outstanding and we know they mean it when they say “we do well when you do well”. They get this symbiotic relationship between our business and their business in a way that their competitors do not in our opinion. And the biggest bonus is that FareHarbor has the absolutely nicest people working for them. It is just a pleasure to deal with all the folks at FareHarbor. Kathleen Kavanagh NYC Street Smart Tours

FareHarbor is a great company to partner with if you have a tour or activity business. Customer support is outstanding. Good customer feedback on ease of use. Excellent database. Easy and flexible system. Allows us to do cash sales on the spot. Flawlessly connects us to our customers. We really appreciate their low processing cost.

So far we have not found any cons

There is tremendous support from the FareHarbor team to ensure that things are operating properly and moving forward. They value a tour business no matter how small or large. There are team members who have specific expertise in the online digital world(ex. SEO specialist, partnerships). The Support Team members are friendly, knowledgeable and always willing to help resolve an issue before ending the call. Customer Support is open 24/7 /365!!! My website was created and is hosted by FareHarbor— all at no charge. What an amazing perk! I love having control over editing my website. It’s a HUGE plus to not pay a developer to do the edits. FareHarbor rocks the booking reservation software world!

FareHarbor is the #1 booking software in the tourism industry! It is the absolute BEST company for tour operators to partner with for reservation software. They are on the cutting edge of reservation technology and have experienced astonishing growth since launching in 2013. I've been onboard with Fare Harbor for almost two years now. My sales have increased ever since I joined. My Account Manager is so supportive of me and my business and gives me strategic advice based on a Google Analytics report.

One task in particular could have fewer steps: changing the date of a tour.

We just finished our first busy season with FareHarbor. We use it for Kayak Tour and Kayak Rental reservations. We use The Booking Ninja for our phone support, and they are experts on FareHarbor (they recommended it to us). Between the two companies, we now are freed from answering phones, and can focus on making our tours the best they can possibly be. There are cheaper solutions out there, but they lacked some of the rich features that we needed. Here are my comments: ' Very powerful tool ' the only one that we found that could handle our need to seamlessly share kayaks between tours and rentals. This let us move our kayak rental reservations to the web, saving us a lot of work on our end. ' Not as intuitive as some other options. Some of the more powerful features work, but are not easy to understand from my end. Fortunately, we use 'The Booking Ninja' for our phone reservations, and they are experts on FareHarbor, and handle most day to day modifications for us. The FareHarbor staff did the original setup and handles any modifications that are beyond the Booking Ninja's capabilities, so the complexity is not as big a problem as we feared. ' Tool is steadily improving with new capabilities. These improvements have let us handle more complex scenarios without having to jump through hoops. ' Support has been very responsive. We work through our representative for most things, but can also simply call or email the support team.

Very powerful features. This lets us handle our most complex needs. This is why we moved to FareHarbor.

Some of the powerful features are hidden from the casual user, so it is not always intuitive when a change is needed. Fortunately, we can just let The Booking Ninja or FareHarbor support know what we need, and they will do the necessary changes.