Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there?

The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question.

I would like to be able to send more automatic mails than currently possible. That's it.

Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

The user experience for the guests who are booking seems good.

Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

Over all, for what I need from FareHarbor, it's a great fit!

I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.

The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.

Our non-profit arts organization / national historic landmark started shopping for a new ticket vendor amidst the pandemic when our formerly tried and true ticketing vendor (BrownPaperTickets) became negligent and withheld earned income from ticket sales for our events that took place in 2020. A sales rep from FareHarbor had been regularly reaching out to check in with us and see if we wanted to learn more about their product, and while shopping for a new service I spent countless hours doing research and speaking with representatives from several ticketing vendors (EventBrite, SimpleTix, etc.) and decided to give FareHarbor a shot as well. The sales representative was fantastic and thorough, answered all of my questions (and subsequent questions), provided support, and was highly transparent about everything - fees, onboarding, etc. We made the decision to try FareHarbor primarily because of how customizable their services are, the autonomy we get as a customer, the support provided by their team, how seamlessly it integrates with our website, and the fact that the branding is on point. Most other services have their own logo front and center with your business's logo and information secondary, and with FareHarbor all communication and interfacing makes our branding, logo and information top priority with subtle branding of their own. We are over the moon with their software and service!

The customer service team has been exceptional in providing complete information and support throughout the vetting process and then getting us set up, customizing our dashboard, training our staff, and continues to be highly responsive and supportive. It also integrates seamlessly with our website and is exceptionally user-friendly, not to mention how beautiful it looks!

So far we have not yet encountered anything we don't like about FareHarbor and their services. I'm thankful that the sales team was as persistent as they were with our organization in trying to share their product with us, or we may not have known it was an option for us. Thank goodness she kept calling, how many people can say that?

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

I don't have any cons to report. So far my experience has been very positive.

We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Only that the fees are among the highest in the industry.

I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small.

I like the ease of the software and how quickly I am able to get a response from the support team when needed.

I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.

My old system was a "square peg in a round hole". The FareHarbor system feels tailor-made for my business. Just exactly what I needed!

It is a system that is a great fit for my small charter / tour operation.

For some of the functions there are a lot of critical steps that can trip me up sometimes.

Good. The initial sales guy tried to setup the system to drive too many of our bookings online, at the expense of doing them manually to make better use of our instructors and resource. But once setup the system worked well and the tech support was excellent. The tech team would very quickly change opening times, setup new activities, change prices etc. Best tech support I have ever had.

Setup was done by Fare Harbour and it cost us nothing. The technical team are really fast and effective.

Fare Harbour add a booking fee that the customer has to pay on top of the fee for the activity. We would have preferred to include this fee in the total as we did not like the concept of a booking fee.

So far so good, happy to use it and great team behind, helping us to improve our business online.

its connectivity, various options helps feedbacks, friendly user

Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered.

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.

Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.

The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

FareHarbor makes it incredibly easy for us to make and take bookings online and in our shop. They are very eager to help and make it clear that they want our business to succeed.

Great customer service, very helpful staff that respond in a timely manner, very easy to use and customise, great for us because we are a small company just getting started, great perks such as developing us a new, more user-friendly website.

There isn't really anything I don't like about FH, I would say I'm a bit confused about how the money transfers work but that's my own fault because I'm sure if I asked someone would explain it to me right away.

Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price.

As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge.

My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else.

Everything related to booking and reservation management, payment processing, etc.

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app. Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is.

I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help. It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers.